Dreams Acapulco Resort and Spa

TripAdvisor Review

Based on 555 review

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Located on the exclusive Icacos Beach, Dreams Acapulco features spectacular views of Acapulco Bay. At this unique destination, couples and families can experience both beaches and mountains in a tropical environment. With Unlimited-Luxury®, gourmet à la carte restaurants, limitless top-shelf spirit...

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Availability

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Deluxe Vista a la montaña cama king

Lujosa Habitación sin balcón, but with a window enjoying beautiful views of the Mountain of Acapulco, Available with 1 King size bed, comple...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Deluxe Deluxe Vista a la montaña dos camas

Lujosa Habitación sin balcón, but with a window enjoying beautiful views of the Mountain of Acapulco, Available with 2 double beds, complete...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Deluxe Vista Tropical cama king

Bright room with beautiful Tropical view with fresh style and modern decor, available with 1 King size bed, complete bathroom with modern am...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Deluxe Vista Tropical dos camas

Bright room with beautiful Tropical view with fresh style and modern decor, available with 2 double beds, complete bathroom with amenities, ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Deluxe Vista Parcial al mar cama king

Bright room with beautiful Partial Sea view, with fresh style and modern decor, available with 1 King size bed, complete bathroom with moder...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Deluxe Vista Parcial al mar dos camas

Bright room with beautiful partial view of the sea, with fresh style and modern decor, available with 2 double beds, complete bathroom with ...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Deluxe Vista al mar cama king

Bright room with beautiful sea view, with fresh style and modern decor, available with 1 King size bed, complete bathroom with modern amenit...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Deluxe Vista al mar dos camas

Bright room with beautiful sea view, with fresh style and modern decor, available with 2 double beds, complete bathroom with modern amenitie...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Preferred Club Deluxe Vista Parcial al mar cama ki

Bright room with beautiful partial view of the sea, with avant-garde and sophisticated design, available with 1 King size bed, complete bath...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Preferred Club Deluxe Vista Parcial al mar dos cam

Bright room with beautiful partial view of the sea, with avant-garde and sophisticated design, available with 2 double beds, complete bathro...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Preferred Club Deluxe Vista al mar cama king

Bright room with beautiful sea views, with avant-garde and sophisticated design, available with 1 King size bed, complete bathroom with mode...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Preferred Club Deluxe Vista al mar dos camas

Bright room with beautiful sea views, avant-garde and sophisticated design, available with 1 King size bed or 2 double beds, full bathroom w...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Junior suite vista frontal al mar

Spectacular Junior Suite with beautiful Frontal al Mar view, with elegant decoration in the living room and dining area, with a double balco...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Preferred Club Junior suite vista frontal al mar

Spectacular Junior Suite with beautiful Frontal al Mar view, with elegant decoration in the living room and dining area, with a double balco...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Preferred Club family suite vista al mar

Spectacular Family Suite with 2 rooms with beautiful sea view, ideal for families with children or teenagers, decorated with furniture in tr...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 3 children -

by 2 years

Immediate booking

Run of House

Living room with beautiful tropical view with fresh style and modern decor. Available with 1 King size bed or 2 double beds, full bathroom w...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Estándar Vista Parcial al Mar Cama King

Spacious room with private balcony offering an unparalleled partial view of the sea and the Bay of Acapulco, available with double beds or K...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Estándar Vista Parcial al Mar Dos Camas

Spacious room with private balcony offering an unparalleled partial view of the sea and the Bay of Acapulco, available with double beds or K...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Property Info

Located on the exclusive Icacos Beach, Dreams Acapulco features spectacular views of Acapulco Bay. At this unique destination, couples and families can experience both beaches and mountains in a tropical environment. With Unlimited-Luxury®, gourmet à la carte restaurants, limitless top-shelf spirits, a refreshed daily mini bar and 24-hour room service are all included without reservations and wristband free. Daily activities and nightly entertainment will offer endless possibilities to make your stay at Dreams Acapulco unforgettable. Dreams Acapulco offers not only the best place to immerse y...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Family entertainment and services
NannyKids Club
Cot available on requestAccepts major credit cardsPolyglot TeamGymnasiumWedding ServicePlayground
Reception services
Exchange24 hour receptionTourist Office
Cleaning / Laundry Services
Laundry / Dry CleaningDaily maid service
Business Facilities / Facilities
PhotocopiesFaxMeeting RoomsSteam roomBusiness Center
Common areas
Playroom
Accommodation
24-hour room service
Food & Beverage
PubrestaurantBuffet Restaurant24-hour room servicePrivate Restaurant
Transport options
Pool BarParkingValet Parking
Pool and wellness facilities
Outdoor PoolFree fitness centerMassages on RequestDirect beach accessMassage ServiceOutdoor salt water poolSPA
Activities
Pool Table
several
Free WifiWheelchair Accessibility
Stores
Gift ShopHair stylistBeauty SalonShops / Shopping

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    246

  • Very Good

    74

  • Good

    86

  • Reasonable

    64

  • Bad

    85

Travelers profile
  • Business

    17

  • Couples

    81

  • Solo travel

    2

  • Family

    311

  • Friends getaway

    35

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Do not go to this Hotel when is a long statutory Mexican Weekend, you will regret like myself.

Reviewed 10 november, 2021

I was very disappointed with my experience on this Hotel. Front desk people were the best, I could say the great service and attitude, saved my time there, even when as soon as I get there, just to see the amount of people this hotel receive with long lines, angry clients complaining about something wrong on their suits etc... make me feel I wanted to scape from there, but unfortunately I was already paid for 4 nights. Please before you book holidays consider when is the time when people from Mexico City goes to Acapulco (long weekends) because it really get crazy, stressful on covid time, and not enjoyable at all. The hotel is old, areas are not very clean, and I can say waiters are so busy to even think on give you good service, lines for drinks and food sometimes were with 10 people before me. Not many restaurants open and cheap cheap food. I have to ask for change of room as the one I first have had a noisy fan, second room the night was noisy with banda music all night long, people (clients) with speakers on the beach, very very noisy place, local people selling on the beach with no masks and spit by mount saliva on the sand.

AngelicaC2021_Nelson

Worse hotel ever

Reviewed 20 july, 2021

It is hard to believe that anyone could give a good review to the hotel. Other than the fact that the hotel is beautiful the food and the service were terrible. I ended up going to a restaurant outside the resort im order to have a good meal. I would not return and would not recommend this hotel to anyone

R7727KQcarmeng

Acapulco Fun

Reviewed 25 june, 2021

Fantastic staff and great customer service. Great for families and couples with amazing views of Acapulco. Room we stayed we new remodeled and had all the perfect amenities. Ocean is walks away and a variety of restaurants. The best all inclusive in Acapulco!

Gian2514

Birthday trip

Reviewed 17 may, 2021

The hotel is beautiful and the staff is nice. I had a couple of issues and some things I would suggest for improvements. The check in time took about 30 minutes and when I have stayed at other AMResorts, you always have champagne while you are waiting. The hotel was out of champagne. So we were just standing there waiting to check in. In addition, the sales people are like used car sales people. I explained to the first sales person, I had already attended an AMR presentation and I was not interested in purchasing. Each time you go to the lobby they are waiting to harass you to give them 20 minutes of your time. I am on vacation and I don't want to waste it seeing a presentation that I have already seen and decided not to purchase. I think they should respect a guest if they do not want to purchase what they are offering. My suite was very nice and with an awesome view. The last thing that puzzled me about the resort is, previously when I stayed in a large resort they always had an ATM machine. This hotel had no ATM machine which means your guest either has to take a taxi to the ATM or walk to the nearest ATM. Now mind you it is extremely hot, so walking in that heat is not enjoyable. Overall, I would have to give this resort a 3.

Willistine

A trip to Acapulco during Covid

Reviewed 26 march, 2021

We were a bit nervous traveling to Mexico during Covid and felt at ease when we arrived at Dreams. The place was clean and everyone was wearing a mask. The staff checked our temperature and gave us hand sanitizer before entering the property. We got a beautiful room with ocean view for being an UVC impression member. Diana was there to greet us when we got to Dreams late in the evening. She and her associate answered questions throughout our stay. One thing great about is the hotel has an in house Covid testing provided for guests and we don't have to worry about looking for one. Hotel staff were friendly and helpful. I wish the front desk staff were timely in fulfilling our requests for coordinating and cancelling appointments. Of course, everything got done after a couple of extra visits to front desk. We got to know them well at the end of our a few days trip. :D Dreams Acapulco is a place to stay if you enjoy all inclusive, love to walk around outside hotel to feel the city, experience local food and shopping.

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