Ritz Acapulco

Starting at

$ 73

TripAdvisor Review

Based on 436 review

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This beach hotel is located in the Golden Zone in Acapulco, on the Playa Hornos and the Costera Miguel Aleman main street. The hotel has a great location and the convention centre in Acapulco is some 10 minutes away by car. The hotel has 240 rooms, including 2 wheelchair-accessible rooms. It has a 2...

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Property Info

This beach hotel is located in the Golden Zone in Acapulco, on the Playa Hornos and the Costera Miguel Aleman main street. The hotel has a great location and the convention centre in Acapulco is some 10 minutes away by car. The hotel has 240 rooms, including 2 wheelchair-accessible rooms. It has a 24-hour reception, a safe, a currency exchange desk, and lifts. The hotel features a tobacco shop, a beach boutique, beauty salon, a conference room, meeting rooms with Internet access, 2 bars, a dining room, and 2 restaurants. There is also kids' club, laundry services and a doctor are available. Ca...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Outdoor Pool.
Business Facilities / Facilities
Meeting Rooms
several
Elevator
Stores
Beauty Salon
Reception services
ConciergeLuggage storage
Acrylic protection between customers and employees in the main contact areasThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentimposition of interval between guests' stays 24 hours24 hour receptionFree wireless internetDry cleaning / laundry servicesCoffee / tea in common areasArcade / table gamesIn-room accessibilityBabysitting or childcare (surcharge)Support for excursions / ticket purchaseUmbrellas by the poolSpa treatment roomsBeach umbrellasEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Don't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake time to pamper yourself with a visit to the full-service spa. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features compliRelax on the private beach or enjoy other recreational amenities such as an outdoor pool. Additional amenities at this hotel include complimentary wireless Internet access, wedding services, and tour/Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and ski storage. Additional features at this hotel include tourConcierge servicesEnjoy recreational amenities such as a health club and an indoor pool. Additional amenities at this aparthotel include concierge services, wedding services, and a fireplace in the lobby.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    94

  • Very Good

    157

  • Good

    93

  • Reasonable

    46

  • Bad

    46

Travelers profile
  • Business

    5

  • Couples

    106

  • Solo travel

    14

  • Family

    180

  • Friends getaway

    46

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Very bad experience from start to end

Reviewed 5 june, 2021

This was a terrible experience, since our arrival, staff not kind at all, not a friendly welcome, not what you are a costume to when you travel. Room was OK, but air conditioning was faulty, as well as the telephone and the shower broke. We reported the air twice with no solution we just made it work how it was, they did change the phone and shower. Food quality and beverages are bad, very few staff was kind and helpful. The security guard had a very bad behavior looking at me and my friend in a very disrespectful manner also made out of place comments and made us feel uncomfortable, these people are not professional at all. No respect to their guests. No beverage service at the beach. At the restaurant most staff had a long face all the time. I wouldn’t recommend this place, not even that cheap to accept. You are better off spending a bit more for a better stay.

Carolina H

Nice place with very very bad attitude staff

Reviewed 20 october, 2019

I just went with my family for an all inclusive package, and we had a bad experience with middle rank staff. Bell boys, hose keeping people and other low rank staff was really nice, but the floor manager in the restaurant and people at front desk were really rude. My wife had her birthdate, and we had a cake. At the end we had some left overs and we decide to take it with us, but floor manager at restaurant accuse us to taking non paid food, when we payed extra for the cake. Also at the check out they accused us to use facilities in out way out. Very annoying exprience

Ricardo G

The staff are what keeps this resort alive

Reviewed 19 february, 2019

Just returned from a 3 night stay here, and the staff was great. The resort is very old and really dated, but the food and beach were nice. Beds are not comfortable, few people speak English and the pool is too small for the amount of rooms and is always too crowded to use. The bartenders were quick and very friendly, always smiling. They do the best with what they have here, but not worth what I paid to stay at this resort.

511jayh

Not recommended despite the price.

Reviewed 29 november, 2018

Very old hotel, with very little maintenance, very austere rooms, uncomfortable and old beds, old and unusable TVs. The food is good and varied, the drinks are terrible. The valet parking service, bell boys, and waiters were very good and friendly. Bad attitude and service from de front desk personnel. Bad that you can not enjoy a snack outside the restaurant, and also that you can not enter through the snack in a bathing suit or wet suit. I honestly will not return to this hotel.

LeonCastresana

Good value for the price

Reviewed 10 november, 2018

I booked a 5-night stay at the Ritz with some trepidation after reading the reviews, however I had an ulterior motive in that I was doing a trip down memory lane by visiting Mexico again. I stayed at the same hotel for my honeymoon way back in 1981 and some things hadn't changed too much. Whilst the hotel isn't 5-star, it doesn't come with a 5-star price either and the location right on the beach is perfect. I had a great room with ocean views, it was cleaned well each day and was hard to fault. The bed was great, nice and hard like I like it, the shower worked well and the air conditioner functioned well enough too. The staff were very friendly, especially when they worked out where I was from; the security guard practiced his English on me every day too! Having security guards on the beach and front entries was a great idea and it certainly helped keep the beach vendors at bay somewhat. The bar staff were very friendly and loved a chat, especially during the quiet times mid-week. The cleanliness of the place was excellent as well; amazing how they used a floor polisher on the pool surrounds each night and the beach was cleaned well each day as well. Loved the food too, pity the Mexican nights weren't on every night for me! A big thanks to all the staff for their great service and helping make my stay a memorable one.

Mark B