Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Opinión escrita el 5 de Marzo de 2012
Excelente opción, en un area rodeada de restaurants.
Muy buena atención de la gente del Hotel
Descending into shabbiness
Opinión escrita el 30 de Agosto de 2021
I've stayed at this hotel for years, multiple times a year, and was always a fan. It has really gone downhill of late. The elevators are falling apart, but inexplicably the property elected to renovate the front desk area and foyer (which were entirely fine as they were) rather than upgrade or maintain any other part of the hotel. I stayed for 5 days and was out of my room before 10am every day, but the room was not serviced by the maids even once during my stay. The breakfast was inedible: waterlogged egg solution, soggy bacon, and hockey puck turkey sausage. A single waffle iron had a ten-person deep line leading to it. To top it all they now charge $10 a day for parking. In North Dallas. Seriously. This is my last visit to this once well-run establishment. I will be staying at the new Home 2 suites down the street the next time I'm in town.
Delighting your customer
Opinión escrita el 26 de Septiembre de 2020
I stay at this hotel every other week for business. The staff is very professional and is always helpful. During COVID-19 they have diligently kept the strict policies to ensure guest safety. This is pretty standard considering it's a Marriott property and not my focus for this review.
On this last visit, I must point out one exceptional employee...Marisa. When I check in she always greets me by name and asks if there is anything else that I need. This last visit, she said "I noticed you are staying for 6 nights, I took extra towels to your room so that you would have enough to last for the whole time you are here."
I was amazed at the level of empowerment and initiative demonstrated by this little act. Marisa obviously did not need to do that; however, in doing so went way beyond my expectations to really delight her customer!
My company does consulting and training for other organizations on how to deliver service excellence to delight customers. I am always so appreciative when I see others doing this as it is the little things that go the extra mile for the customer. Like here, it didn't cost Marriott or Marisa a penny to put extra towels in my room, but anticipating the customers needs AND acting is what truly separates mediocrity from greatness.
I can count on one hand the times when employees have been empowered enough by their company to truly delight their customer. This is one of those times and I would absolutely recommend this hotel to anyone looking to be delighted.
Opinión escrita el 10 de Agosto de 2020
Good location, nice rooms, pay for parking??? Are you kidding??? This isn’t New York or Chicago! The cable is terrible, I think you get 15 channels......it’s 100 degrees out and the pool is closed! Main reason I chose this hotel! Not happy!! Beaches, water parks, and public pools open but not this one??? Breakfast I received a packet of instant oatmeal and a bowl. My toilet started overfilling and flooded the bathroom and I had to pack my stuff up at midnight and change rooms! Way too over priced with a ton of other hotels surrounding this one. I bet they have a real breakfast, an open pool, and free parking. What a joke.
Good locations / Great customer service
Opinión escrita el 20 de Abril de 2020
First let me acknowledge the staff who provided us with excellent customer service: Marisa, Ashley, Yvette, and Annabelle. These ladies are to be commended as they went the extra mile with smiles on their faces to make sure that we were ok.
This is an excellent location, close to the highway, close to good restaurants, the mall, etc. We didn't have a car so we utilized the shuttle to take us to the mall (free). We stayed too long at the mall to have the shuttle come back but the Uber ride back to the hotel was less than $10.00.
The front desk staff had great food and things to do suggestions. Initially, our TV wasn't working however within 5 minutes of my calling to inform the front desk someone was there to fix it.
This has to be one of the only hotels I've stayed that offer a free hot breakfast that's actually good and has choices (even veggie sausage).
The amenities: the work out room was sufficient, there was no one using it the whole time I was there. I will say that you need to be aware the pool area is extremely small. Because of the location of the hotel, I wasn't expecting much so I wasn't disappointed with what I saw.
the hotel is within walking distance to some great restaurants and the Addison Comedy Club.
Unfortunately, we didn't get a chance to eat at the restaurant right beside the hotel, however, I hear the food is good and they have a live band.
Overall would I stay here again, absolutely.
Thanks again to the staff, continue to great customer service that you provided!!!