Sunscape Akumal Beach Resort & Spa

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Based on 687 review

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Sunscape Akumal is located in the unspoilt area of Akumal in the heart of the Riviera Maya where the infinite green of the exotic jungle creates the perfect picture as it merges with the beauty of the Caribbean Sea crystal clear waters and the proximity to the Maya world of Tulum and Coba. The exten...

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Deluxe Tropical View King

Designed for families, friends and groups, this spacious room offers a view of our lush gardens planted with palms and other tropical flora ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Deluxe Tropical View Double

Designed for families, friends and groups, this spacious room offers a view of our lush gardens planted with palms and other tropical flora ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Partial Ocean View King

Designed for families, friends and groups, this spacious room offers a partial view of the ocean for ultimate relaxation. Each room has one ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Deluxe Pool View King

Designed for families, friends and groups, this spacious room offers a view of our pool to bask in the view of the pool deck for ultimate re...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Deluxe Pool View Double

Designed for families, friends and groups, this spacious room offers a view of our pool to bask in the view of the pool deck for ultimate re...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Partial Ocean View Double

Designed for families, friends and groups, this spacious room offers a partial view of the ocean for ultimate relaxation. Each room has two ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Sun Club Pool View King

Located in the exclusive in front of the beach in the exclusive Sun Club section, this room is designed for families, friends and groups. Th...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Sun Club Pool View Double

Located in the exclusive in front of the beach in the exclusive Sun Club section, this room is designed for families, friends and groups. Th...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Sun Club Jr Suite Ocean View King

Designed for families, friends and groups, this room provides a spacious room with a view to the crystal clear waters of the ocean for ultim...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

Sun Club Jr Suite Ocean View Double

Designed for families, friends and groups, this room provides a spacious room with a view to the crystal clear waters of the ocean for ultim...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Ocean Front King

Designed for families, friends and groups, this spacious room offers a spectacular ocean front view for ultimate relaxation. Each room has o...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Deluxe Ocean Front Double

Designed for families, friends and groups, this spacious room offers a spectacular ocean front view for ultimate relaxation. Each room has o...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Sun Club Ocean Front King

Located in the exclusive in front of the beach in the exclusive Sun Club section, this room is designed for families, friends and groups. Th...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Sun Club Ocean Front Double

Located in the exclusive in front of the beach in the exclusive Sun Club section, this room is designed for families, friends and groups. Th...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Sun Club Jr Suite Ocean Front King

Located in the exclusive in front of the beach in the exclusive Sun Club section, this room is designed for couples seeking a relaxing roman...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

Sun Club Master Suite Ocean View with Plunge Pool

Elevate your experience by enjoying the extra space in your room and more upgraded amenities. These rooms offer the best views from their pr...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Sun Club Master Suite Ocean View with Plunge Pool

Elevate your experience by enjoying the extra space in your room and more upgraded amenities. These rooms offer the best views from their pr...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Sun Club Presidential Suite

This room offers the possibility to combine luxury, comfort and entertain guests due to its massive terrace with views to the ocean and club...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Breakfast Plan Deluxe Tropical View King

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Breakfast Plan Deluxe Tropical View Double

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Breakfast Plan Deluxe Pool View King

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Breakfast Plan Deluxe Pool View Double

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Jungle View King

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Deluxe Jungle View Double

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Walkout Pool King

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

Deluxe Walkout Pool Double

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 2 years

Immediate booking

Property Info

Sunscape Akumal is located in the unspoilt area of Akumal in the heart of the Riviera Maya where the infinite green of the exotic jungle creates the perfect picture as it merges with the beauty of the Caribbean Sea crystal clear waters and the proximity to the Maya world of Tulum and Coba. The extensive white sand beach lies in front of you, inviting you to take part in this tropical paradise, perfect to enjoy an unforgettable vacation in the Riviera Maya. The Unlimited-Fun® experience surrounded by lush nature which blends delicately with the region's pristine nature, and few steps away from ...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Reception services
Services / Luggage Storage24 hour reception
Cot available on requestRooms for the disabledAccepts major credit cardsPolyglot TeamButlerGymnasiumATMWedding ServiceButlerJacuzzi
several
Broadband InternetElevator
Business Facilities / Facilities
PhotocopiesMeeting RoomsSteam roomBusiness Center
Food & Beverage
PubrestaurantBuffet RestaurantPrivate RestaurantCocktail Services
Transport options
Pool BarParkingFree ParkingValet Parking
Pool and wellness facilities
PoolBabysitting on RequestFree fitness centerMassages on RequestDirect beach accessSPA
Cleaning / Laundry Services
Daily maid service
Stores
Gift ShopBeauty Salon
Family entertainment and services
Kids Club
Accommodation
Playground

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    317

  • Very Good

    172

  • Good

    91

  • Reasonable

    44

  • Bad

    63

Travelers profile
  • Business

    2

  • Couples

    142

  • Solo travel

    6

  • Family

    234

  • Friends getaway

    54

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great activities

Reviewed 7 december, 2021

The activities at the resort were very fun. The people running the activities were also very enthusiastic throughout the whole day. There was also prizes you could win. I won two prizes thanks to Enrique who made the games and competitions very fun.

Q2259HUandreh

Got far more than expected

Reviewed 6 december, 2021

Just returned from a week in sun club ocean front jr suite… we were sceptical as variety of reviews but in reflection ti the price we didn’t expect luxury . We were blown away with the beautiful beach and to our surprise felt pampered due to the staffs wonderful hospitality and smiles.. We enjoyed room service must nights do can’t quite the restaurants however our breakfast at Portifino was lovely and service excellent. All covid safe along with the most friendly staff… we are looking to return in the spring . Thank you for making our 1st holiday in a while so relaxing and must mention the wonderful Noeli in coco cafe who’s vibrant service made me smile every morning .. Must add this was the cheapest holiday we have taken and previously 5 star luxury hotels left us rather spoilt in thinking g we could be disappointed but the cleanliness and helpfulness along with not expecting luxury made this intact our best trip in years .

donnagX4616NH

The good, the bad and the Ugly.

Reviewed 4 december, 2021

I’m going to write the most honest review I can, the good, the bad, and the ugly. The beach is fantastic! The food fantastic! The buffet was small but the best I have ever been to. I could have eaten there all week happily. Two of their restaurants, the “Tiki Taco” and the “Olive Branch” were absolutely Amazing! The location, you are the last to be dropped off and the first to be picked up. This does cut into your time. We were picked up 6 hours before our flight, but we actually needed almost all of it. Easy to get around from the resort if you go to the highway the local transportation is great! Now the Ugly! When you check in they seem to give just about everyone a terrible room the first night, you can pay extra to be moved! They make it clear that they have the rooms, they just won’t give them to you. Everyone we met, moved. Most payed the extra! The ones that fought to be moved only had the games continue, no air conditioner, a room for handicapped people, no TV remote……It ruined days on everyone’s trip and some people their entire trip. Our experience was that we were put 1 km away from the main resort, next to the highway. We had guards walking around loudly on their radios every night. We had a bed with only 1 sheet but we left a tip and got a fully made bed on Day 2. After hearing everyone else’s stories we decided to make the best of it. We are active people and a 2 km trip to our room wasn’t the end of the world. There was a golf cart if we were desperate in need of a ride, a bell boy would drive us out. Day 2-No water! No toilet flushing, no hand washing….no moving you, unless you pay! We stayed and we had water most of the time. In Canada we would have been in the staff accommodations. We have travelled all over Mexico and we have never experienced anything like this before. Unfortunately this game made it, so I would not go back, and I can’t recommend it.

Louise W

If I could give this horrible place zero stars, I would

Reviewed 2 december, 2021

This was unquestionably the absolute worst resort experience I have ever had—if this had been my first experience with all-inclusive resorts, I would never do one again. PROS: There are literally ONLY two positive things I have to say about this place: (1) The ocean itself is stunning (but that's not anything this hotel did and the beaches are similar all along Akumal); and (2) the bartender Ulesses (or Ulysses) up at the Sun Club was fantastic. CONS: The con list is so extensive, but TDLR: They are overbooked and functionally refuse to put you in the room you paid, half their rooms dont have hot water, they don't clean glasses between different customers' usage, the food is nasty, the staff is rude (except for Ulesses), and room service is not included ROOMS: Long story short: We had 4 different rooms in 3 days. When we first checked in late at night, I told them (and they verified that) we booked a Deluxe Pool View Room and so I asked if the complimentary upgrade was available (because we are UVC members) and I was told no, they were fully booked. So we are escorted to our room and I realize they are taking us away from the pool but since it was late, I didn't press. The next morning, I realized it was exactly what I suspected—no pool in sight. So I went to the front desk in an attempt to get an explanation of why it appeared I was put in a Tropical-View Room and why no one when I checked in told me the truth when I checked in. The front desk people said that I was put in there because they were fully booked and that the room we actually paid for would not be available until the next day (so two nights/days into our 4 night/5 day stay). I was originally offered room service (which I thought was included) for one day but when I explained that that was unacceptable, I was offered room service and Sun Club access for the duration of our stay. The next day, when I went to check into the correct room, we were instead taken to a room a few doors down, which was ALSO a Tropical View. After I attempted to speak to VIP services/UVC services to see if they could help correct the issue, I was shown another room, once again classified as a Tropical View in the same building that had a very strong odor of mold. When asked why they keep showing me rooms that did not match what I booked, I was repeatedly told Sunscape was "fully booked" and hence could not fulfill its contractual obligation to me. And so I went to the front desk one last time in an attempt to ask for a refund and was finally told that I could be put in an ocean view room immediately—which just establishes that I was lied to when I was told that there was no upgrade available. We complained to other guests about this and every single person we spoke to had ALSO either been put in a worse room, had literally no hot water, or both. CLEANLINESS: I watched several bartenders—all at different bars mind you—take used glasses from that guests had left on the bar counter, put those used glasses in soapy water for not more than 2 seconds (without scrubbing), pull those still uncleaned glasses out, dry them, and pour another customers drink in them. I cannot imagine what single person would think that that is acceptable let alone why multiple different bartenders would think that that was acceptable. Which leads me to think that the hotel is aware of this and just doesnt care. This is disgusting at any point in time but is especially concerning during a global pandemic. And this wasnt the only issue with cleanliness. I have never been to a resort during COVID where i was not offered hand sanitizer before entering a restaurant or being handed food or drink. And, while they did ask guests to wear masks in the buffet line, if guests did not bring a mask, then the staff would hand then a burlap piece of fabric with strings attached, which (needless to say) does nothing. The cherry on the cake is that none of the tables appear to be socially distanced at all which just adds to the feeling of general lack of care for the guests and staff. FOOD: We arrived very late the first night (at 11:10pm) and were told that none of the restaurants were open (as they closed at 10:30pm) and that room service (which was NOT included . . . at an "all-inclusive" resort) stopped at 11pm. So our only option was a "cafe" that offered: nachos, ham & cheese sandwich, or a burger. So we ordered one of each: The burger was a frozen patty that was pre-cooked and left on a burner. The nacho cheese did not taste like cheese at all (as if they stretched the cheese by putting water in it maybe?). And the ham and cheese . . . it was wet (despite being on a panini press) and was basically inedible. While the food at the rest of the restaurants ended up being not that inedible, it was worse than fast food. It was without a doubt the worst food I have ever had at a resort. If this was my first experience at an "all-inclusive" I would have NEVER done one again. STAFF: As I already explained, I had to argue with multiple members of the staff just to get the room I booked and none of them were even slightly apologetic about the situation they created. But not only that, no one is walking around the beach or pool offering anything—which, okay i guess that's fine especially during a pandemic and for a budget resort. But when we did make the mistake of asking a staff member to bring us a drink on the beach (not realizing that that was not done there), he said "Sure" and then just never came back. So all-in-all, this was without a doubt the worst experience I have ever had at a resort. I would not wish this on anyone. Do not waste your money like I did!

Veronica O

Awesome snorkeling

Reviewed 2 december, 2021

Loved this resort! Great location on a beautiful beach with great snorkeling (one of the reasons we booked was the snorkeling and it didn't disappoint) The best view of the reef was just before the waves break, not actually very deep this far out and always easy to get back to shore so had no worries snorkeling here even by myself though I definitely recommend fins :) Loved the amount of nature we saw on the resort, racoons, white nosed coatis, iguanas, pelicans capybara, lizards and hermit crabs! Very cool 😎 Staff here were amazing, couldn't do enough for us and we didn't tip until the end of our stay but everyone was still super attentive and friendly throughout. Good selection of restaurants and the food we had in each one was very tasty so no complaints here, our absolute favourite was the Mexican, we ate here several times in our 11 nights stay. Didn't use the pools much as we are very much beach loving people, often music fairly loud at the infinity pool by the beach which was a bit off putting for us so we never sat here. Booked four excursions through Amstar in the hotel while we were there, did chichen itza trip, coba & tulum plus cenote, isla mujeres boat trip and snorkeling with turtles at akumal including 3 cenotes. Enjoyed them all however I probably wouldn't recommend the isla mujeres trip, was a very long day, 2 hours drive to cancun before you get on a boat, snorkeling was difficult that day because of strong tides, isla mujeres is EXTREMELY busy and touristy at the main area, we couldn't wait to get away from it, was nice to hire a golf cart for a drive to go to quieter area so would recommend to do this if you go! Coffee shop has good coffee and delicious biscuits 24/7!! Only negatives where improvements could be made are the following..... -our room 3135 smelt extremely fusty and damp from day 1, this wasn't a deal breaker for us as didn't spend much time there but it wasn't very pleasant to have to put up with -air conditioning in our room wasn't very good and combined with the fusty smell I woke up feeling too hot and like I couldn't breathe very well because of the smell. -Food at the buffet was tasty and well cooked however it was pretty much always luke warm and sometimes cold by the time you sit down with it. -sometimes struggled to find a clean pool towel Overall I'd definitely return here we had a great holiday

947beckyj