Based on 135 review
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Behind every great day is a great night at the Comfort Suites Pelham Hoover I-65 hotel in Pelham, AL near the Oak Mountain Amphitheatre outdoor amphitheater. This smoke-free hotel is near destinations like Pelham Civic Complex, Pelham Racquet Club, American Village, University of Alabama at Birmingham and The Riverchase Business Park. Enjoy amenities like free hot breakfast, free WiFi, seasonal indoor pool, fitness center, guest laundry facilities, meeting room and access to copy and fax services. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards progra...More details
Check-out ends at: 11:00
Worse than catching COVID-19
Reviewed 14 july, 2021
What an absolute dump! Starts with a less than intelligent person checking you in. Then the drain in the shower is broken so, water stayed in the tub when showering. How does the housekeeper not notice this? Oh, they would have to clean the the shower! Filthy elevators! They were not cleaned all week and the sanitizer station was empty. Just a dump! Room smelled moldy due to another wall unit AC unit not being cleaned. Absolute DUMP!
Reviewed 9 march, 2021
Overall, i think it could have been cheaper by 10 dollars. I dont think it meets the standard of other hotels with a 3 to 4 star rating but is priced as one. However, I would stay here again given the same deak clerk is there. She was really professional and kind. Cons- The sofa bed couch was not clean by any means. Photos provided are of those we took with are inspector light before unpacking. Under the couch were dried up french fries. We just stayed away from the couch. Upon entering their was a hole in the wall where someone prior must have flung the door aggressively. We alerted the front desk personnel right away. Pulling into the place, the parking is off. Not many parking slots available. It sort of shares parking with the advance auto parts store. Pros- Front desk clerk that evening/night was extremely kind, welcoming and pleasant. We were greeted and spoken to like a friend. She was most helpful. Well kept and very personable. She help our stay be more relaxing. Room and Beds are spacious and comfy Water pressure, hot water amd AC/heater is perfectly working. Fitness area working and well kept.
Nice room, but hotel is difficult to find
Reviewed 7 november, 2020
Strange location in midst of industrial area. Difficult to locate. Room was nice with very comfortable bed. Breakfast was grab and go and don't bother as it was really terrible. At least there is coffee and juice.
Reviewed 29 august, 2020
We were Very pleased with our overnight stay— everything was very clean, from the minute we walked into the lobby & there was a fresh scent. Our room was clean, beds very comfortable. Especially friendly staff— especially Ms. Paula at the front desk. Will definitely stay here again. (Also, easy access to Loop 459 & close to I-20, lots of food choices at that exit—and seemed like a safe area.)
Reviewed 1 august, 2020
WARNING: Do not ever stay at this motel. My granddaughter had a softball tournament in Calera, AL this past weekend. Our so booked our rooms for Fri and Sat nights (we are Platinum members). Since her first games were on Friday, My husband and I were going to take her down on Friday morning as My son and his wife could not go that early. We decided on Wed that it would be easier on all of us if we went down Thurs afternoon our son called and added Thurs night to our reservation. So all is good until after we leave the motel Sat morning for the games. We were on our way back to the motel, when Our son got a voicemail (not very good service at the park) that our room was rented to someone else Sat night. Think about this...all of our toiletries were still in the bathroom, Anna’s wet swimsuit was hanging on the shower rod, all my chargers were still plugged in, our hanging clothes were still in the closet, we still had soft drinks in the refrigerator, etc. Does that sound like someone who was checking out? They had literally thrown all of our stuff on one of the luggage carts. The clerk had the nerve to tell us that when you add a night, the computer automatically cancels the last night. To top it all off, he made it sound like it was our fault....did not even offer to try to find us a room anywhere else. Avoid this motel... no concern for the customer. Corporate will be getting a call on Monday.