Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 334 reviews
Not even close to 4 star
Terrible hotel. Very bad food and alcohol. For breakfast its only eggs and vegetables. And if you come 30 min before the end of breakfast you only get vegetables. For lunch there is only 1 option for soup and 2 options for main course (and vegetables). Wi-fi is not working. Good thing it's free though. Right after checking in they are persistently trying to sell you stuff like hamam and spa procedures. If you want to use safe in your room it's extra money (all inclusive doesnt cover it). Room bar is empty, only water is there. Staff is not polite. For example some waiter yelled at me for opening a window during lunch and forced me to close it. Because it was too hot for him. He could have asked politely at least, it's not my fault that it's hot. The only good part if room cleaning.
More like a 2 star rather than 4
I have just come back from holiday and stayed here for 5 nights. Very basic hotel, very small rooms, small average lobby and pool area. I have stayed at 3 star hotels which had better facilities. Not for Brits. Most guests were Russian and facilities and food were according to their tastes. Food was not very nice, mainly same choices every day. The pancakes for breakfast were nice plus salads were fresh and tasty. We booked all inclusive hoping to try out different types of tasty Turkish food but it was mostly to Russian taste. We ended up spending extortionate amount of money eating out. We were the only Brits in the hotel and constantly got dirty looks and felt uncomfortable in the public areas. The outside of the hotel looks very rundown with broken pillars. Overall the hotel looks very tired and needs an overhaul. Staff seemed very tired and not very happy especially restaurant staff. They looked overworked and we noticed some staff members were there from breakfast time till 11. Location to beach was very good. This hotel is not in actual Alanya but in Obak and Alanya centre is a 15 min taxi ride, costs between 28-40 lira. Make sure the taxi driver has his meter on. Not much to do around Obak so ended up in Alanya most nights. Found people in Alanya very friendly compared to Obak. Booked a jeep safari from the guy across the hotel. He was very nice and reasonably priced to others. t Transfer to the hotel was very long we came in a small bus. It took us 4 hours As bus stopped to drop passengers and for a long comfort break. We arrived at 2.30am very tired and hungry and there was no food/drink and problems with our room. Thankfully there was a shop open opposite the hotel and we got some fruit and water from there. Overall not a very good experience and would not recommend this hotel or location.
Staff and pool - thumbs down
Reception service is unfriendly; would give you only one key for the whole party, so you are stuck together for the whole trip. Staff tried to put one over us by providing a cheaper, smaller room, so we had to sort it out from the start. The pool has not been cleaned, polish tourists prefer their loud music in public places and nobody cares... Food is fine and plentiful... AC is good ... would not recommend
There were always spare sunbeds available.
Reading all the reviews, we were very dubious about booking this hotel, because it wasn't for the British tourist and almost everyone was Russian. But we booked it anyway and loved every second, yes the Russians cheat the queues, yes they storm the restaurant for breakfast dinner and fight for snacks at the pool bar, and take 2 or 3 plates of food to the table, but they don't live like us so don't expect them to act like us then. We talked to them in English and broken Russian, and quickly won their friendship, we were invited to their tables to eat and drink together, they were so hospitable, so don't be put off, just get to know them. The hotel itself is fine, the staff are friendly and helpful, the rooms are clean, with new towels every day and the beds are made up to look like elephants one day or covered in rose petals. Though the food more suits the Russians there's always something there to eat, the pool is big enough and we always managed to find empty sunbeds, the Russians even took their towels off to free one for us in the sunniest part of the pool area. As a bonus the hotel is right in the centre of the town with shops restaurants bars and excursions all around you, we used Patriot tours opposite the hotel, good prices and he speaks great English. The beach is a 5 minute walk, with plenty to see and do, and try the cable car to the castle in Alanya town, only about £5 return fare with spectacular views.
Underwhelmed & definitely not for brits
Hotel We were surprised by how basic the hotel was. I suppose we were just oversold it by Loveholidays and a number of the photos on Tripadvisor are not this hotel (I have reported them now). I have put up a picture of the “third pool” which is a children’s pool no bigger than a hot tub. Rooms were small but adequate. There’s a small balcony sunbathing area above the bar which was usually quiet and where we spent most of our time. The restaurant is on the 5th floor which was actually really pleasant although the lifts were always busy and usually playing up which would mean we were waiting for some time more often than not. There’s one bar where you can get soft drinks, beer, wine, gin, vodka and raki. WiFi was always temperamental, you can get it in your room but it’s likely to drop out. There’s a nice lobby next to reception with sofas where the WiFi is a bit better if it’s not busy. There’s also a bookshelf but don’t expect there to be any books in English. The gym might as well not exist. It’s located under the hotel with the spa and feels like a sauna. It was so humid and all the mirrors were steamed up. Generally it was tiny, with two running machines, one exercise bike, one back and chest machine and no free weights. The spa was fine, but I would suggest going elsewhere for your Hamam as it was expensive and I’ve had better for less money. Food Breakfast is a traditional Turkish breakfast with cucumber, tomatoes, cold meats and cheese. You could also get fried eggs, sausages and cereal. We generally didn’t bother with breakfast as we are vegan so not a lot for us. Lunch and dinner was always more promising, you can get more interesting foods but generally the quality wasn’t great and only about 4 dishes alongside the normal rice, pasta, meat, chips. The salad bar was always decent. The selection of juices was poor, they were well watered down and out of a machine. Coffees were also out of a machine that wasn’t great. They also do burger and chips at like 4 or something from the bar if you miss lunch. Staff Reception staff were always good and helpful. Bar staff were also fine, but usually got drinks wrong. Cleaners were amazing, always stopping to talk us and make sure everything was okay. So so friendly! Restaurant staff were extremely rude. We had amazing service until we politely declined going out with them, after which we received a “bye bye” and received no service afterwards. This was unbelievable. Animation.. I believe they were understaffed. There was two boys who ran a very basic programme that was the same during the day. This included darts, aqua gym and beach volleyball. There wasn’t really enough in our opinion and they generally didn’t have that much energy considering their jobs. Then in the evening it was much better. They also took people out clubbing every night. They always looked after us and made sure we were okay and got home safe. When a fight broke out they protected us. Location Location was good! Just across the road from some shops including a supermarket as well as the beach. You can get a bus alongside the beach into the centre for 3tl which will take about 15/20 mins. It’s about 3 hours from the Antalya airport. Other guests This is probably our biggest hang up as we were the only brits in the hotel. The other guests were almost entirely Russian or German/Turks. From our experience this was horrendous as we received dirty looks constantly throughout our weeks holiday. Nobody wanted to be near us or talk to us. We even got tutted at a number of times. This always made us uncomfortable which was a great shame as it made the whole holiday negative.