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Opinión escrita el 3 de Septiembre de 2017
El hotel tiene un buen concepto, cuenta con el hotel boutique junto a la playa y otro edificio cruzando la avenida, la zona de playa es un beach club por lo que cualquiera que pague cierta cantidad puede usar las instalaciones de la playa y alberca, si te hospedas en el hotel puedes usar sin cobro los lugares en la playa pero las cabanas tienen un precio de 50TL y recomiendo apartarlas un día antes para asegurar el lugar, las toallas para playa y alberca las rentan por 5TL por día o puedes llevar una propia (no hay toallas gratis para los que se hospedan aquí).
El beach club se empieza a llenar como a la 1pm, por lo que recomiendo llegar temprano para escoger un buen lugar.
Los cuartos son pequeños y el baño diminuto, el baño de nuestro cuarto no contaba con una puerta para la regadera y al ser una regadera con un espacio muy reducido es complicado no inundar el piso de todo el baño, también al baño le faltaba bastante mantenimiento, la puerta y las paredes manchadas y mal pintadas, el espejo roto en una esquina.
El hotel tampoco es adults only, tal vez para los que se hospedan nada más pero en el beach club todos los días vi niños y en la alberca también.
La limpieza de los cuartos se hacen entre 3pm y 5pm, por lo que si sales toda la mañana puedes regresar después de comer y todavía no estará listo tu cuarto, aunque la señora de la limpieza dejaba los cuartos impecables, eso me gustó.
El restaurante del hotel tiene muy buena cocina, las papas a la francesa son lo mejor jaja pero la comida en general es muy buena y pizzas son deliciosas.
La atención del personal excelente y todos muy amables.
Opinión escrita el 28 de Agosto de 2021
I was very excited when I saw the photos of this hotel. I was disappointed when I found out I was staying on the opposite side of the road ( busy road ) in a very average room. The check in staff was very kind but I was told because I booked a standard room it was that way. I was told I could stay on the beach side for an extra 45 euros. The room was not well maintained and could really use some work. The breakfast was very average no pastries or anything ! The boiled eggs were cold and the lovely waiter offered to get me an omelette which I obliged which was delicious ! It’s a shame because it could be fantastic . Also - I feel they could provide beach towels seeing as they advertise themselves as a beach hotel ! I’ve never brought a towel to a hotel before and I wasn’t going to pay 80 Lira for a towel I would never use again.
Overall - could do better .
Opinión escrita el 16 de Agosto de 2021
Me and my wife were at En vie beach from July 9th until 16th and I have to say that opposite the rating our experience was very bad.
I guess you could enjoy your stay here as the rooms are quite nice, the view from the restaurant is awesome and the location is by the beach. But if something goes wrong (like in our case) you are in for some really bad customer service.
We had paid extra for king size room with a sea view. The room was very small and the view was 60% dirty gutter-, 30% street- & 10% sea view. You could see the sea if you leaned over the balcony. We tried to change our room but weren’t able. And to our complaints that the money we paid for that room weren’t up that standard we got response “Well 500€ isn’t much money”.
And on the day we arrived we immediately noticed there was dozens of mosquitoes in our room. I killed them (approx 30) before we left for dinner. But when we came back from dinner and night out the room had filled with mosquitoes. Now there were swarms of mosquitoes flying around in the room and bathroom. There was no way we could stay the night in that room.
We went to reception to complain about that and the receptionist came to see the situation. He said that there were no free rooms and the only thing he could do is try to spray the room with mosquito repellent. And after that the room should have been ventilated for 30 minutes. (If you try to ventilate it in the middle of the night, wouldn’t the room fill with another swarms of mosquitoes?)
As there were no other free rooms we had to pack our luggage in the middle of the night (it was 2am) and go to the next door hotel for that night. The following day we came back and they had one other room we could stay in.
We tried to get some compensation for the night in other hotel but they wouldn’t compensate it any way. No money back, no free dinner, no free bottle of wine, no nothing. And the receptionist had the audacity to say that we must have left the door open. And we most certainly didn’t!
In addition to that the breakfast wasn’t really much to rave about. Selection was very limited (no orange juice, only two kinds of cheese, not many kinds of fruits…) and the staff weren’t that welcoming. No one said “Good morning” or even noticed us. They made no effort that we would feel welcome there.
And during the week they didn’t change our sheets at all. Not once.
So overall we had very bad experience in here.
The worst ever
Opinión escrita el 12 de Julio de 2021
Booked a room with a sea view, but had a room with a view to the street and to the small dirty ditch. When we tried to room chance the reception response was “this is what you get, 550€ is not a lot of money”
On a day time the room started to fill with mosquitos and we killed close to 100 mosquitoes. All doors were closed all the time so don’t know where they came from. When we came back to the room in a night, it’s was FULL of mosquitoes, apparently they were coming from toilet cos it was full too. I know there’s mosquitoes in Turkey, but I’ve never seen anything like that.
We had to chance the hotel in a middle of the night at 4am to a hotel next door, cos the receptionist said that he could poison the room but then no-one can be in there. We packed all our bags and moved. We had to pay for the other hotel and did not get any money back from it. They also didn’t let us cancel the reservation to get money back.
They blamed us for leaving a door open and did not take any responsibility.
Pictures are a lot better than the hotel really is. There has been cockroaches, the staff in a restaurant is not welcoming and the food is not good.
Place is maybe worth of barely 2 stars.
Left a little disappointed
Opinión escrita el 9 de Octubre de 2020
Love the restaurant food & enjoy the Champagne lunch whenever we are in Alanya. When the hotel first opened we stayed in the annex, as we weren't aware that there was an annex across the road. This time we booked a night in the main building on the beach. Room was small, but adequate.
The hotel states that there is a coffee machine in the room, what it doesn't tell you is that they DO NOT supply you with any pods etc to go in the machine!
There was also NO drinking water provided. We had to take a bottle from the mini bar to clean our teeth.
The shower gel dispenser was also empty. Luckily they had provided 2 mini bottles of shampoo, so we used them.
We were sitting by the pool having drinks late afternoon/early evening & were told that the pool was closing and that we had to leave the area. We were not using the pool, but still had drinks. They would not let us stay there. They said that the Manager doesn't allow it & that the area has to look nice for the evening guests arriving.