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Newly remodeled and nestled in a quiet wooded area, guests at our Fairbanks hotel can easily get away from it all. Enjoy splendid, spacious rooms designed with comfort in mind. Luxury bedding is featured in each room, and our friendly staff members are committed to making guests as comfortable as possible. Our Fairbanks hotel offers free Internet and a free hot breakfast for each guest. Greet each morning with a buffet spread of complimentary hot waffles, a selection of cereals, favorite fresh fruits and pastries. Complete the most important meal of the day with a cup of 100% Arabica coffee or...More details
Check-out ends at: 11:00
severalFree self parking
Wellness facilitiesOnline check-in
Reception servicesFree self parking
Reviewed 29 august, 2021
The photos posted by management are of the rooms provided....as the rooms were at least 30 years ago before it all went so very, very.....very wrong. There is no working air conditioning and management/staff are more than well aware of this fact despite including it as one of their amenities. Arriving at my room, I was more than a little shocked at its condition. Not only did the deadbolt not work, but the room was stained, beat up and stifling hot. Yet another Alaskan catfish room. Still, no worries, I can at least turn on the air conditioning, right? I mean, the air conditioning was why I bypassed more economical, better rated and more interesting properties to pay significantly more for this facility right? Right?! I leave and come back, jump in the shower. The room is STILL no cooler than it had been before. I call downstairs and up comes the desk agent who confirms that the deadbolt isn't working properly and that the "air conditioning" unit is barely blowing anything at all on "high". In fact, it's blowing so low not even the thin little inner curtains are moving. She apologizes then tells me that they have "different" rooms with a "different kind of a/c system" that should work just fine and that she will move me to a new room that "won't have that problem". And she was right. It didn't have that problem....WITH THE DEADBOLT. The a/c in the new room is exactly the same and performing the exact same as the previous. She confirms it and says that something like half of their units are the same and in need of maintenance. I ask that if they know the air conditioning is not working, why are they advertising it as a feature and charging air conditioned hotel room prices? She tells me she doesn't know but that she can check a couple of other rooms. After a bit, I'm told there are no other rooms that won't have the same issue. She then proceeds to oh so helpfully suggests that I can open a window. Sure it's raining outside and all but what does that matter? I decline to open the window. She next offers me a fan - but not just any fan, a fan that looks like it hasn't been cleaned since 1993 - you know back when they took the room photos they are peddling on this and every other site? The fan was COVERED in dirt and dust. I mean I was scared to turn it on and inhale whatever the heck was going on in there. In the end, the manager agrees to give me a discount on the room since it was not as advertised. I agree. However, when I go to check out, the desk clerk on duty tells me it's only her 2nd morning there alone EVER, she sees notes in the computer that there was a discussion about a discount but that the night manager failed to put how much was agreed. She therefore CAN NOT CHECK ME OUT. I instead have to call back to speak to yet ANOTHER MANAGER. I call to speak to manager 2. Per this manager, she has spoken with manager 1 and is aware of the situation. She will be issuing that discount and making sure my check out is completed. She will then email me the revised receipt. No discount or email has ever been received. In the lower 48, a room like this would go for $60-75/night WITH WORKING AIR CONDITIONING.
Great location, horrible experience.
Reviewed 23 august, 2021
Room was not ready by 3:00pm as stated on first attempt at check in, second attempt they had credit card processing problems and a very long wait. I could not find anywhere in their previous communications that mentioned the $200 deposit so be prepared for that surprise. Hotel feels a little trashy and could use some updates, also they could use some training on how to be more friendly to their guests. We walked back in after a midnight concert and the person behind the counter didn't even acknowledge us at all. Hotel is in a good location next to Pioneer Park & the Carlson Center but we won't come back.
Reviewed 22 august, 2021
This could be a decent hotel but in its current condition it’s to be avoided. No housekeeping, no breakfast room, and no pool. Our room was not well maintained. The computer malfunctioned during check in. On the positive side the front desk staff was friendly and the hotel is connected by foot trail to Pioneer Park and the river walk to downtown. Bottom line is that this hotel needs much better management and for the price we paid it was a poor value.
tired but friendly
Reviewed 7 july, 2021
tired but friendly first the positives. The staff was quite friendly and helpful. The building is quite old and in need of maintenance virtually everywhere. It is clean but very dated. The location is far from ideal. It is walking distance from Pioneer Park which is an interesting park but other than that there was absolutely nothing of interest around the area and nothing to eat except to grab and go breakfast. As a stopping off point for other things it’s perfectly fine but I would not want to stay there for a long period of time. On the positive note it does have coin operated washers and dryer’s. There was no difficulty obtaining cabs and in fact the hotel paid for the shuttle.
Website inaccurate, customer services outsourced
Reviewed 8 june, 2021
I booked this hotel because the website listed that it has a pool. On the recommendation of a friend, I called to verify that the pool was open. I was on hold for over a half hour before the front desk staff advised me that the pool was not open and he did not know when it would be open. I canceled my booking online and called customer service to get my fees returned. After talking to several customer services reps that I assume are in India or Pakistan I was told to contact the hotel for the refund.