Based on 32 review
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When you stay at Uptown Motel Kenai in Kenai, you'll be near the beach, within a 5-minute drive of Kenai Visitors and Cultural Center and Challenger Learning Center. This motel is 1 mi (1.5 km) from Kenai Beach and 1 mi (1.6 km) from Meeks Trailhead. This motel offers designated smoking areas. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours). Enjoy a meal at the restaurant, or stay in and take advantage of the motel's room service (during limited hours). W...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Extremely Poor Service
Reviewed 5 november, 2021
The young lady at the heck in counter was extremely rude and disrespectful. We were delayed getting to our hotel by about 15 hours due to a landslide. Called ahead to let them know we would be delayed and they said no problem they would hold the room. Upon arrival they had given the room to someone else. The room had been reserved and paid for thru our travel program. We had a confirmation number. The lady said she had no record of it in her computer and wanted to charge for another room above and beyond what had already been. We left and went to the Aspen hotel. IT WAS WAAY BETTER AND WAAAAY NICER. Highly recommend the ASPEN Hotel.
Reviewed 5 march, 2020
Cozy room, comfy bed, lots of room, bathroom good size, pretty quiet, nice grassy area to walk the dogs across the street in the back, great office workers, dog friendly, was there for a nose work trial, would stay again.
Worst customer service attitude
Reviewed 5 september, 2019
The hotel is super dated with a sink in the bedroom(!?) and toilet and shower in a separate room which is poorly lit. Decor is very ugly. They give you one room key (not a key card) which is kind of inconvenient if there are two guests who aren’t necessarily together the entire visit. We go to watch TV and found no batteries in our remote. We went to the front desk and asked if they had any batteries. The girl just said, “No”. Didn’t offer to FIND any batteries or didn’t say she’d get batteries from another room. Totally acted like she could care less. The next day my husband went back to the front desk and was told the clerk would buy batteries that day and to stop back later. He did so, but the same girl was there from the previous night. He asked if the other girl bought batteries. She said no, the other clerk forgot. Shrugged and again didn’t offer to fix the remote or help us. I needed an iron (no irons or ironing board in our room) and went to ask her if there was an iron I could use. She just said “No”. I asked if there was really no iron at all, and didn’t other guests ask for irons in the past? She yes others had asked & that she had looked before, so she personally knew they had no iron. Ok, so if someone had asked before (I’m assuming more than one person has asked in all the years they’ve been in business), and they never bought ONE iron for people to use, there is something major wrong with their idea of customer service! I realize we are in a small town in Alaska, so maybe they are used to fishermen or people who don’t care about watching TVs or ironed clothes, but still! Two minor things would have made our stay a lot better.
Looking for a home to buy in Kenai.
Reviewed 18 august, 2019
Hello we stayed at the uptown motel for a week while we looked at lot of homes for sale we will be back in 2 weeks to look at more homes and the restaurant is great food and the breakfast was the best. Thanks Kitty
Only place I’ll stay
Reviewed 9 february, 2019
Wonderful stay! Once you walk through the doors, you are in a completely different place. Nice rooms, warm, quite, clean & pet friendly. Had a wonderful stay & will most definitely be going back. Bar & Restaurant on site. Great food, room service & drinks! Can’t beat the location.