Reviewed 9 September, 2020
Overall, the staff, hotel and room are great.
No bath matt towel, I didn't notice the hair dryer in the closet until checking out.
Luggage cart wheel flat so very difficult to push and steer.
There's a constant high pitch humming sound I think is coming from fridge.
Shower water pressure could be better.
Peep holes in the door need the swivel cover.
Alarm clock difficult to read display.
Religious books in the night stand drawer are definitely unnecessary.
Smoke detector has a flashing light that is distracting as I am trying to fall asleep.
Toilet seat does not stay in the up position.
Even after finding a nickel to adjust fridge temp lower, it still froze my food, unless the bottom is supposed to be the freezer portion, but it's not labeled that way, so have to experiment trial and error what area gets frozen or not.
The gym was closed even though other hotels have them open.
I would stay here again, but for the price point these things should not be an issue.
Great stay at a convenient hotel
Reviewed 30 January, 2020
My husband and I moved to this hotel from a neighboring one that shall remain unknown. This hotel was a very welcome change from the other one we stayed in. This hotel was clean and well maintained, with very professional staff clearly trained in customer service. The room was elegantly furnished, roomy, and very comfortable. The traveler amenities were very nice--indoor pool, small workout room, Bistro (though pretty pricey for breakfast) and a little shop for quick snacks and items you might have forgotten. Very convenient to major highways and UAlbany. Worth the price.
Nice place to stay
Reviewed 21 January, 2020
We were in the area for a funeral, so we were busy (and tired) -the beds are comfortable (firm) and we slept great.The rooms are nice. Small closets that back up to the kitchenette area but there's nothing you can do about that. The shower is spectacular. Never ran out of hot water. No tub for those that want a soak. A microwave in the room was a pleasant surprise, along with the fridge and coffee maker. My biggest concern was the breakfast (Bistro area). I just wanted some basic items but the menu was more eclectic for my taste-more like a Starbucks selection. There's a Dunkin Donuts next door. There's also a gas station on the other side, which was handy. I had a few issues but the staff quickly resolved them. I ended up giving feedback to the manager and he emailed back and appreciated my reaching out.
Well trained staff, good rooms, nice facility
Reviewed 17 January, 2020
I stayed here in the second week of January and the first thing that struck me was the extremely well trained staff. Matt at the front desk knew area restaurants well and me and my colleagues quite enjoyed trying a one of his recommendations each day.
The hotel food bar is quite nice for casual dining. Working through some late night working sessions Amanda learnt what each one of us preferred and the rest of the week we were on autopilot. The snacks and beverages arrived individualized to taste.
I travel a lot and its not usual to find a good facility with great staff. I recommend this place and will be staying there again for sure.
Reviewed 12 December, 2019
The accommodations were great. I made 4 trips to the Bistro and never found anyone there to take my order. I asked the front desk if it was open and they said it has been open for several hours. Another person was waiting as well and never got the chance to order. I walked across the street to Dunkin Donuts where they were happy for my business. What a shame.