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Surprisingly clean and central
Opinión escrita el 2 de Septiembre de 2021
The rooms were clean, well appointed and very comfy. The night clerk was so helpful and kind, making sure my family who were driving in with multiple trucks and vehicles had a safe place to park all night. The breakfast area is under construction but they had someone to serve food in the am. I wouldn't recommend the coffee but everything else was really well done.
Great with a few glitches
Opinión escrita el 9 de Julio de 2021
I've stayed here before and I'll stay here again. The rooms are big, clean, and comfortable. The breakfast is plentiful, and especially good is that it has lots of choices with protein... unlike breakfast at some other places. The location is great for tourists who want to see all of the cultural and historic attractions around Old Town and farther east. This place is good value for money!
A few things weren't so nice. First, the thermostat takes a PhD to figure out. And when I came in, it was giving me some kind of Alert about a problem in the cooling system. Second, even though I've paid the complete cost of my room for 2 days, I was told that they would cancel my room if I didn't show up until near the end of the first night. If I've paid for my room, why can't I use it anytime I want? Third, a minor thing (but one they could fix if they wanted to): The area of the front desk was cluttered and ugly... It left a bad impression and might have made me suspect the whole place was a dump if I hadn't stayed here before and known better.
Budget friendly, Super-clean Rooms, Outstanding Customer Service from Employees
Opinión escrita el 4 de Julio de 2021
I only needed a clean room to sleep and shower. I came upon this 2-star property serendipitously and was pleasantly surprised. Located in Old Town Rio Grande / Central vicinity. McDonald’s and Subway within walking distance. Also, a Mexican restaurant but it was closed by the time I arrived.
I stayed one night heading East and another night heading west.
Rooms 215 and 208 were very clean.
Microwave, refrigerator and a coffee machine(the kind w/o a pot) are provided.
Adriano provided efficient, friendly check-in upon evening arrival.
Manager Athela and Assistant Carla were personable, kind and efficient at check-out time.
The property is 2-story motel-style, with large parking lot. No elevator. There is a small table outside, and beautiful flowers and a little wooden bench where one can sit and relax. Highly recommend this property for cleanliness, budget-friendly pricing and extremely kind and efficient staff.
Complimentary breakfast available and will be served to you. I had only a coffee but yogurt, waffles, danish, cereals and fruit were available. Reasonable price
And some fruit
Stay away! Putting on unfair charges.
Opinión escrita el 28 de Mayo de 2021
We stayed two years ago and were very satisfied with the motel. A much different story this time. I made reservations on line well in advance and asked for a ground floor room because we are seniors. When i checked in I was told there were only rooms on the 2nd floor. I had to show my printed confirmation to show the ground floor request and magically a room was available. The room was ok but the mattress was terrible. Not very clean and the bathroom lite would flicker. The worst was the fact we were charged 35$ for a stained towel- one of their cheap white bath towels. There were no signs to warn us not to get the towels dirty by human contact with hands or body!! We read another review on Tripadvisor by someone who had the same problem with them. After calling the motel twice could not reach a manager and was told they would not remove the charge. They are scamming their guests is my guess so beware. We do lots of traveling and have never encountered this before.
Great Location in Old Town
Opinión escrita el 13 de Mayo de 2021
Motel is older and has not been updated. The bed was not comfortable. The grab and go breakfast was bananas and packaged cupcakes or honey buns. Parking lot is moderately adequate. Security of location was adequate.