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Our Hotel's Policies Have Changed ” Weve updated our reservation and cancellation policies and extended Hilton Honors Points and status. All United States properties require face coverings in all indoor public areas for guests and team members. Please visit our dedicated COVID-19 page for the latest. Prior to travelling, please check the local government website for your destination to understand any local requirements or restrictions that may be in place.Welcome to Embassy Suites by Hilton Albuquerque, a centrally located hotel in downtown Albuquerque, New Mexico. Our all-suite hotel is near ...More details
Check-out ends at: 11:00
Horrific Customer Service
Reviewed 3 december, 2021
The restaurant was horrific. We were the first to be seated and still took hour and half for dinner. We basically ordered salads and hamburger. If your looking for a typical Hilton experience skip this property. Never felt so in welcomed as well the rudest and lack of customer service I’ve ever experience. Truly disappointed. Spoke to general manager and doesn’t seem to worry about having such horrible feedback. Must be a trend at this property.
Pillow is not comfortable to sleep sofa cover damage
Reviewed 28 november, 2021
This Hotel is very nice from lobby but my Room condition was not good it can be fixable if they work on cleaning and report on old damage thing to be fix before check in for customer for me everything was ok except damage sofa and cheapest pillows
Filthy, outdated, careless management
Reviewed 21 november, 2021
I am a life time HH diamond and I should have known better than to book that place. It is as filthy as it gets with worn out furniture, mold on windows and shower tub, fogged windows etc.... Not even an apology from management as I complained: ' we will notify maintenance'. The managers reception is as you would expect with cheap drinks and cheaper snacks... Not worth my time. Breakfast was above average from an Embassy suites. In the end I had scheduled an other stay at this property 5 days later and cancelled it.
Don’t stay here!!!
Reviewed 16 november, 2021
Stayed here for mine and my sons birthday. Picked it because of an indoor pool and a nice presidential suite. We called before making our reservation and were told the pool was open. Only to get there and the pool was closed. The curtains wer falling of the rods so no shutting the blinds/curtains. We turned the jets of the tub on only for nasty 🤮 stuff to come pouring out and turning the water green. The bed was HORRIBLE it was like I was sleeping on an old mattress made of springs.
Reviewed 10 november, 2021
The Embassy Suites in Albuquerque is a great hotel. It is attractive and clean. The restaurant was open fairly late, which was good when arriving at about 9pm with hungry children. The staff was helpful and very friendly to my children. Our suite was clean and spacious with a fantastic view of downtown.