Based on 214 review
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TownePlace Suites by Marriott® is an extended-stay hotel where you can balance work and life as you like, with the comfort, flexibility and affordability you require. Relax and feel at home with a fully equipped kitchen and high-speed Internet access.
Check-out ends at: 11:00
severalFree self parking
Business Facilities / FacilitiesCoffee/Tea Maker
The Good, the Bad and the Ugly
Reviewed 4 january, 2022
My wife and I stayed here while visiting family for Christmas for 5 days. We are long time Marriot rewards members and usually stay at a Marriot brand hotel when we can. First the "Good". Location is perfect, there are plenty of restaurants within walking distance of the hotel. It was quiet and easily accessible to most of Albuquerque. The hotel room was nice and for the most part clean. It was nice to have a little kitchenette for a longer stay. Plenty of place to work if you need to, with a pull out table for meals. Staff was very friendly, what staff they had. The "Bad". Bathroom was incredible small with a tiny vanity. Bed's were just ok. I've slept in more comfortable beds at other Townplace Suites before. Furniture was on the cheaper side for a Marriott brand. Most hotels with full breakfast have gone back to the full hot breakfast many months ago, not this hotel, they were still on the COVID protocol offering only hand held items to heat in a microwave or cereal. Seems to me that the owner has opted to save a few buck for as long as possible. We were told starting in January the would be doing full breakfast again. Now the "Ugly". This hotel allows pets, and they don't have a set of rooms reserved for pets, or so I was told. We are convinced that a previous guest locked a pet in the bathroom of our room and they urinated on the floor because it smelled really bad. At first, we thought it was the shower liner/mat which they promptly replaced, then for sure it was the toilet, as it was not clean at all around the rim. Because they had no staff, we went and got a toilet brush and cleaner and tried to clean it ourselves. It was pretty bad and with what we had couldn't get if very clean. They offered to move us but we had already settled in and unloaded everything and at this point we just thought it needed to be cleaned better. However, the day after Christmas, we had the Asst. GM come up and look and she had the HK manager clean the toilet and the back of door and floor where we saw possible evidence of urine--this helped some, but animal urine is hard to rid of smell. I will say the Asst. GM and HK Mgr were incredibly apologetic, friendly and accommodating--this was not their fault per se, I just think this is the result of a lack of HK staff and daily room cleaning. The reviews for this property are generally good. We will probably stay again when we visit in the future, but will request if possible a room that no pets have been in. I gave it average rating rather then poor just because of the hotel response to our complaint and our understanding of the lack of staffing, which seems to be a problem everywhere. It was not a bad stay except for this issue which not everyone will encounter.
Great Hotel for Families
Reviewed 20 december, 2021
We stayed Thanksgiving week while visiting family . Rooms were very clean, all the staff I interacted with were very professional and friendly, and quick to meet our needs and requests. From the front desk clerks, management, to housekeeping and maintenance, they all were very kind and supportive. My children loved the continental breakfast every morning. All the food was really fresh. I will definitely book here again when we go back to visit .
Reviewed 20 december, 2021
We had a great experience at this hotel and plan to stay in more of them. The staff was so friendly, they had parking lot security, a nice breakfast to take with us, a spacious well organized room with a hot shower all in a convenient location. Will return!
5 Star hotel within it's segment
Reviewed 8 december, 2021
We have stayed at this property before. We love that Marriott allows us to bring our dogs, so THANK YOU MARRIOTT. This hotel is so clean, the property is lovely, the grounds are clean and well kept up. The staff is friendly, the rooms so clean. We stayed at another Towneplace Suites last night and it wasn't near as nice as this one. Everything about this hotel was perfect..thank you so much.
Grace was awsome
Reviewed 23 november, 2021
great host and cleaning service Grace was amazing. I would stay here again. staff was nice and very helpful. i travel over 250 days a year and this was the best hotel in ABQ i have stayed in. keep up the great service