La Quinta Inn & Suites Knoxville Airport
Check-out ends at: 11:00
126 Cusick Rd Alcoa, Tennessee 37701 - Alcoa, Tennessee - U.S - 37701
Check-out ends at: 11:00
Rooms Need Repairs
Reviewed 20 march, 2023
Outside looked great. Room equipment was not maintained. Night shift manager was not helpful at all. The room we stayed in needed at heater the worked, No hot water, Toilet that almost tipped over. Also water in shower blew out rust and grit when we first turned it on.
Amazing staff Brian w. Great Hotel
Reviewed 18 march, 2023
First and foremost I want to acknowledge an amazing employee at this location. Brian W. Yup you sir. I had travel plans that were slated for me to have nowhere to go for hours until check in at the hotel. Brian saw that I had a situation and took it upon himself to go out of his way and coordinate the housekeeping staff and get me a room way early. Needless to say, wish there were Brian W’s at every hotel I stay at great hotel and will be staying again
Reviewed 7 february, 2023
Management was very rude. Hotel owner even more rude. Room was either extremely hot or too cold, nothing in between. Bathroom was old and didn’t match room in quality. Breakfast was good. Not recommending under current ownership.
Nasty Mattress, Rude Employees
Reviewed 19 december, 2022
I went to check in after traveling in the car for 12 hours with my family, including our dog. The desk attendant asked me if we had a pet, to which I responded in the affirmative. He told me that we would be in the only unit they had that allowed dogs. I thought this was strange, because Laquintas in general are pet friendly - hard to believe that they only had one room for people with pets st this one. But that kind of raised a flag with me, so I asked to look at the room. After traveling all day in a car you just want a nice hotel experience without problems. The desk clerk followed me to room. It looked clean for the most part. Then, I checked the mattress, which I always do at every hotel. Not good. Nasty rings of urine stain. Not just one, but at least 2. I pointed it out to the clerk and his response was that I was not supposed to look under the mattress pad. He was serious! Are you kidding? Who's rule is that !!?? I took a couple photos at this point and he called the manager on the phone. I was told that they were cancelling my reservation and that I could not stay there. Really? Did he think I still wanted to stay?? Incredible.
Bug, bugs and more bugs
Reviewed 26 november, 2022
While in bed, I kept feeling bites on my ankles and feet. I immediately thyned bugs. But I got up and pulled the covers down and checked the mattress. Could not find any. I think the were mites. The next morning, roaches were crawlling from under the toilet base. I told the man and woman at the front desk and they did not seem to care.