Check-out ends at: 11:00
270 Douglas Ave, Altamonte Springs, FL 32714, USA - Altamonte Springs, Florida - U.S - 32714
Check-out ends at: 11:00
Overpriced, aging property
Reviewed 19 july, 2022
Room smells like mold, air conditioner makes noises, everything worn out. Very limited breakfast options. Good location, friendly staff. I would say considerably overpriced for the value. There many other much better options better facilities better price
Worst stay ever
Reviewed 19 june, 2022
They never came to fix my tv I told them 3 times 3 TIMES honestly I would not come back to this place at all the food is good but now the service here it’s trash I would appreciate if they came to fix tv
Fantastic customer relations by Jasmine.
Reviewed 7 june, 2022
I had a great experience with Jasmine during this trip. We had a problem in our room that the maintenance team could not fix. Jasmine was very patient and coordinated for us to simply move to a different room. This solved the problem and made for a more restful couple of nights with the kids. The hotel complex is a little dated, and needs a little more upkeep. However it is located in a great area and has good rates. Would definitely stay here again!
Piss poor customer relations by Jasmine
Reviewed 28 may, 2022
I call once and asked her to send me an invoice for my stay. She must have done something wrong and it never showed up in my email. I called back and was put on hold for 15 minutes. I hung up and called back and she put me on hold again. The third time I called, I had to interrupt her to tell her I was on hold for 15 minutes and she said she had customers in front of her and she put me on hold again. Get her some help and fix her customer relations skills. I have now been on hold again for another 10 minutes. she needs to finish with one issue and then attend to customers on the phone two. Whether a customer is on the phone or in front of you we are still a customer.
Worst Place I've Ever Stayed
Reviewed 29 march, 2022
We checked in to Room 714 on Sunday, March 20, 2022 for 12 nights. We are traveling with 2 dogs. Upon check-in, it was pouring rain. To get to our room, we had to wade through ankle deep water at our room's entrance along with a waterfall from the deck above our entrance. We just wanted to take a shower and relax. The entire shower unit (shower head, controller and tub spout) were not attached to the wall. So it was impossible to change the button from tub to shower without the entire unit dumping drywall into the shower. The shower curtain rod is hanging on by one screw and it will inevitably fall down and hurt someone. The water pressure is horrible. We went to call the front desk and the phone in the room doesn't work. We had to use our cells to call down to the desk. Jasmine tried to be accommodating and get maintenance over to us. They didn't show up to our room until 8:30 pm. The maintenance man let us know that there was nothing that could be done and all the rooms were falling apart. He also said most rooms don't have working phones anymore. We called back to the front desk and were told that they couldn't change our room because they were sold out. I tried to cook but there were zero pots/pans/silverware and only 2 glasses, 3 plates and 3 bowls. There was nothing to cook with like mixing bowls, spoons, spatulas, etc. We had to wash the few items they gave us because they were dirty. We ran them through the dishwasher only to have our kitchen flood because the dishwasher leaks. Breakfast is a joke. I've never been to a hotel where there is ZERO toast of any kind. No bread, bagels, english muffins, nothing. No microwave either. The coffee was terrible as well. The furniture is shoddy. My husband sat in one of the chairs and it collapsed, dumping him onto the floor. When I informed Lani who was in charge, she laughed!!! She then said she'd comp me 2 days. We tried to use the pool but since we checked in 8 days ago, nothing had been done to the pool. It was full of leaves and murky green like swamp water. Can't even use the pool. When I asked the front desk when it would be serviced and usable, I was told it was usable. You only get "service" once every 5 days and they will change your bed and clean your room every 10 days. We were waiting for a package to be delivered. I received a phone call from home asking if I had received it. It was sitting at the front desk for 2 days. When we asked why they didn't let us know, considering we had been at the front desk several times in the last 24 hours, we were told that they were having computer issues. Not sure what that has to do with calling a guest and letting them know they have packages. I finally called Corporate. They fixed my shower today and were nice enough to leave muddy boot prints in my shower and all over the bathroom floor. They didn't fix the shower curtain rod or the leaky dishwasher or the phone. The water pressure is still horrible. The GM did reduce my room rate a bit but that does not make up for the unsafe condition of my room, my husband falling due to unsafe furniture, etc. We took videos of everything but TripAdvisor won't allow video uploads. This is the worst hotel I have ever stayed at. SHAME ON MARRIOTT for allowing your properties to fall to the status of Motel 6 and charging full price!!!!