Check-out ends at: 11:00
Nieuwezijds Voorburgwal 33, 1012 RD Amsterdam, Netherlands - Amsterdam, North Holland - Netherlands - 1012
Check-out ends at: 11:00
Reviewed 10 september, 2022
Room of average quality. Nothing special for its price. Very poor service from personnel. Generally unhelpful and unwilling to even try. During a national train strike, they could not even recommend alternative transportation or book a taxi.
Few issues but great hotel
Reviewed 16 august, 2022
A group of 6 of us used this hotel for a weeks stay in Amsterdam. Reading the reviews I was a bit worried as also working in hotels I know standards and the reviews looked meh. After arriving I was shocked, so clean, very high standard for a cheap hotel. All the rooms was great with fresh lining everyday. Reception staff was the only people I spoke to who are very kind a professional and any issues dealt with quickly and efficiently. Only issues we had was very minor and didn't worry us too much as we came for a relaxing week away, in one room there was no shower door, just a small bit off glass they didn't move so everytime we had a shower the bathroom would be soaked, housekeeping left us extra hand towels to soak up the water which was great. One rooms Air con wouldn't work but on the last day the controls was found behind the TV, maybe a sign saying where it was would be good. One toilet didn't flush but it was on a high up floor so totally understandable. Overall we had a great stay and want to thank all the staff at The Avenue for a great week away, we will be back as soon as we can.
No, thank you.
Reviewed 11 july, 2022
The room was ok so to speak. If one does not look at their poor cleanliness in the room, as well as the bathroom. If you are into other people's hair in your towels and eating old not fresh breakfast, the place is perfect.
Reviewed 10 july, 2022
I recently stayed at this hotel, and it is in the perfect location. It is merely a 5-minute walk from Central Station, and steps away from a tram stop. So, if you are visiting the city as a tourist, then I highly suggest this hotel. The staff was pleasant and check in was a breeze. I loved my room, it was perfect for a single person.
No hot water, inattentive customer service, below average cleanliness
Reviewed 9 july, 2022
I stayed at the hotel for 2 nights. The location is great. Unfortunately, my stay wasn’t. Upon arriving in my room I discovered that one of the coffee mugs was very obviously dirty from a previous guest. Gross. But I moved on. The morning of my departure, there was no hot water. I called the front desk; they were aware of the issue but said it would not be fixed until after 7am (we’ll after I’d be gone). I basically took a sponge bath with cold water. I expressed dissatisfaction to the front desk attendant upon checkout and told him I should not have to pay for my second night. He got my contact information and told me someone would contact me. 2 business days later, still no one had contacted me, leaving me feeling like resolving the issue was not a priority to them. I contacted the hotel and did receive a reply, but all they would offer is a voucher for a discount on a future night.