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Stay in the heart of Amsterdam InterContinental Amstel Amsterdam is a five- star hotel, characterized by a rich history of genuine hospitality and exceptional luxury. To this day, the landmark hotel still offers an international home to many guests. Enter via the famous staircase, where many greats preceded you. The Amstel Hotel is ideally located in the heart of Amsterdam and offers a beautiful view over the Amstel river. At the Amstel Hotel, there is only one thing that matters: for our guests to look back on a wonderful experience. Even with the new security measures, the team makes every e...More details
Check-out ends at: 11:00
Afternoon tea disappointing
Reviewed 29 november, 2021
The afternoon tea is below standard. First, all tables are served at the same time for each of the 4 “courses”, which takes way too much time between the courses - we ended up being there for more than 3 hours. A lot for finger food and tea. The pairing of different teas for each round is nice, just a pity that it was sometimes luke warm. Sandwiches were average despite the fancy description (salmon yuzu hardly tasted of yuzu and others were very simple). The pastries were ok but the chocolate rocher was nothing more than a larger Ferrero Rocher. Finally the scones were very small, very dry, and there was plain cream instead of clotted cream. The lemon curd was nice though. We have high standards perhaps, but this is not what one would expect from a high tea, especially at this price and given the location. Staff was very friendly which was nice (except for some of them not wearing their mask on their nose and speaking very close to the customers). So overall average experience which I will not renew.
bad value for money
Reviewed 20 november, 2021
i am rating this hotel with 2+ but, do not misunderstand me, it is a good hotel. historic building, well maintained, elegant, clean... however... i did not find a good value for money. to start, the location is not the best in amsterdam, far from the dam platz and the main museums (half an hour walking to any of these points). the porter at the entrance by the day when we arrivedwas behaving like a policeman in an alcohol control by the manners in which he was asking for the vaccination proof. with an exception, the receptionists did not reach the level either. the concierge who borught the luggage to the room had no interest to explain anything about the room features. guests were allowed to refrain from using their face masks inside the hotel. the room was ok, clean and with addequate size and well maintained. the bathroom was good althoguth the radiator did not worrk and it was a it cold. the storage capacity of the room was good. the minibar had a really poor selection. the wifi was unstable. there was a coffee maker and a kettle, pressing facilities and a safety box. th flat tv was rather small for the hotel category and the channels selections not the best (no one channel in spanish, for example). the air conditioned worked, but it was difficult to maintain the temperature and needed to adjust it often. the bathrobe and towels were ok. there was no buffet for breakfast and the selection offered for 30 euros was very poor and the service was bd, so i only had breakfast the first day. our room service order was delayed for more than 45 minutes, but the quality was good. dogs are accepted for 60 euros per night. the hotel does not have parking, but valet parking service is offered for 70 euros a day. we did not use the spa. when you pay 450 euros per night for a double room withut breakfast, you expect much more. i would not return to this hotel when in amsterdam, there are better options for half the price.
Excellent place to stay
Reviewed 29 october, 2021
The hotel is located on the Amstel river in a pleasantly quiet and beautiful neighborhood. Sleep quality is very satisfying. It is a historic building: its exterior appearance and the hall are really impressive. Rooms are spacious, clean, well-appointed and well-equipped, clearly tilted toward a classic, French-like style. Reception and service are very attentive and kind, just what you would expect in such an establishment. Food at the restaurant is very good (I did not try breakfast though). In sum, a great experience. Only two bones to pick: the duvet on my king bed was laid in an odd way, because it did not cover the whole surface of the bed (I was alone, so I didn't ask Housekeeping to solve the problem); as it happens very often, the food and drink voucher for Ambassadors was not deducted from the bill (I realized only afterwards, so I decided not to call and maybe cause a receptionist to be reprimanded).
Great tea and food, but feels like I'm on an assembly line
Reviewed 19 september, 2021
Overall we had a good experience. We do feel that this is one of the more mass products from the hotel. For instance we arrived 30 minutes early. The person at the reception said that this was no problem and that we could wait in the lobby. Obviously waiting for 30 minutes in a lobby does not make a lot of sense on a sunny day. Especially when you consider the terrace was quite empty. It adds to the feeling that the afternoon tea group is really something separate from the 'real' hotel guests. You also notice this when the entire group that is coming for the tea is waiting together and is only seated at exactly 16:00. After this a runbook or playbook is done which is identical for everyone. You get really good tea with a nice background story. The tea is paired quite well with the food. The concept really relies on standardisation though. My pregnant wife could not have raw fish. So she opted for the vegetarian option. Without checking my side was also changed to vegetarian. Overall you get enough food and the quality is good. The scones we got at the end were a bit of a shock. I don't think we've ever seen scones this small. Which was really a shame since you get really nice spreads to cover them with. At the end the experience was good, but I'm not sure if I would recommend it to others. The 'assembly line' feeling where you hear the same spontaneous jokes from staff on different tables is a bit off putting. But the atmosphere and food is great.
Reviewed 16 august, 2021
Everything was great, definitely one of the best hotels in Europe! Very spacious rooms and very clean! The breakfast was also incredible, unfortunately there is no buffet but the À la carte menu has a very good choice. The staff was friendly and polite especially the staff at breakfast! They have also a very good spa center whit sauna and steam bath.