Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Paid for stay and locked out
Opinión escrita el 24 de Agosto de 2021
Arrived back at my room at 12;30 am and my key doesn't work. They do not answer the phone. After multiple phone calls and leaving a message I am left two choices sleep in my truck or stay at another hotel. The next morning the office people would not refund my night stay. I quote "what do you want me to say" and "why would I give you your money back" Never mind the side door was broke and my stool was running for 2 weeks and they never cleaned the room.
Ok, for a budget or workers
Opinión escrita el 28 de Decembre de 2020
Im with Lori on those charges. I stayed for a few months and it seemed every week or no week when I payed I would get shorted a day. Of the few months I was there 3 washers and 2 dryers never got fixed, and workers from all over use the parking lot for their trash. They have a doggie station but no one uses it, do don't step in grass at night. When I first got there they were all nice but the day I was to ck out the mngr calls up and says"you owe money, bla bla bla. I told her the I pd up until that morn (3days from Fri to Mon) she said no you owe for last night. Knowing I'm in a situation, which no worries to her, just couldn't have been nice about it. As for Covid, I don't know exactly what steps because there is one girl who cleans the entry way , mops elevator ect but over the weekend and holidays nothing is wiped. I took my own wipes to the laundry cause the washer half soap, hairs on. Its ok for the workers who travel cause it gets very dirty and greasy but if you want nice, no. The internet is very slow, hot wateris good and then bed is comfy
BE AWARE - They make unauthorized charges on your card
Opinión escrita el 17 de Decembre de 2019
I come to Des Moines every other month for my job and stayed here a couple of times, the first time went fine but the second stay I had noticed several small charges on my card totaling $27 dollars. I called them to find out why and no one seemed to know why so I told them to take it off and they refused and said there had to be a reason and hung up on me. Luckily I had read the reviews on here about the scam they are running and recorded the call and my bank took the charges off. My advice to you is if you are going to stay here use a prepaid debit card from Walmart or something then after you check in they can't charge the card because there is no more money on it. Or lock your card and you can do that on a regular debit card or a prepaid one so when they go to charge you for fake reasons they can't access it. I have other co-workers that have stayed here too and they charged their cards for bogus stuff also. This place needs to be reported to the Attorney General and the BB. What they don't charge for the room they fraudulently charge to your card.
stay away horrible customer service and poor management unauthorized charges on credit card..
Opinión escrita el 3 de Decembre de 2019
stayed there for almost 3 weeks for work.. no one ever cleaned the room or changed the bedding had to ask for clean towels.. talked to Kyle before checking out and he said the room was good to go no problems.. then someone above him decides to say the lines were soiled and charged my credit card $90.00 I tried to dispute with them and Sabrina and a couple other girls hung up on me was told they made their decision and could not be overturned.. called corporate office and explained everything got an apology for the way I was treated but told nothing they can do.. STAY AWAY!!
Couldn't Ask for more.....
Opinión escrita el 16 de Julio de 2019
We have been at this facility for over a month and no definite date of departure. We originally thought we would close on our house by July 8th, well thanks to the bank, that date did not appear. Even though they were full up, Sabrina did what she could to make sure we had a roof over our heads and even worked her magic so we could remain in our room. The rooms are comfortable, kept clean and maintained well. Believe me, as a retired traveling RN, I have stayed at some doozie of places and this one rates on the top of my list. They treat myself, my husband and even my pets with respect and I cannot say enough good things about the staff or facility. For the time being I am happy to call this place home and refer to the staff as family. They have gone over and above for us and if were travelling vs staying in Iowa, I definitely would return here for our stay.