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Limpio, cómodo, bien ubicado
Opinión escrita el 22 de Novembre de 2019
La habitación era amplia y muy bien amueblada. Cómoda, con los artículos necesarios para comer y cocinar. El desayuno incluido era lo esperado, pero el servicio del personal es excelente. La ubicación del hotel se presta para visitar la Universidad o el centro de Ann Arbor con facilidad. Mucha oferta de restaurantes y tiendas a unos metros del hotel.
Very disappointed in this hotel
Opinión escrita el 23 de Agosto de 2021
We checked in tonight. As we walked into the hallway, the first thing I noticed was the overwhelming odor of smoke. The room is filthy. There were dead bugs in the closet area and shot in the bathroom sink and bathroom counter. The kitchen counters were sticky and the table was dirty. When we opened the sofa bed, the sheets were stained and covered with crumbs. The check-in clerk didn’t know what a cot was. If there isn’t one available, just tell us.
The bathroom tiles are cracked and the tiles on the wall are stained.
I have spent the last twenty minutes cleaning all the surfaces.
The pool is covered and unusable.
Very disappointing. I would not recommend.
Opinión escrita el 20 de Agosto de 2021
I had a 17 night stay scheduled for this hotel for work. My coworkers and I chose this hotel for the full kitchen and location. We each had separate rooms. I noticed after the first night I had small bite marks on my legs around my ankles. I thought nothing of it and continued about my normal business. After the 3rd or 4th night of receiving more bite marks I started checking my sheets and found a flea under the covers. I killed it and got out of the bed and walked over to the bathroom area and started to check my legs and found a couple more fleas already crawling on me. I brushed them off and walked to the kitchen area and checked my legs again. There was another flea that decided to jump up and attach to my foot. Once again I walked back to the bathroom area and found more fleas attached to my legs. After feeling completely disgusted, I went down to the lobby and told the person at the front desk that I needed a new room. It was around 12am and I was told that no new rooms were available and that they would have something for me when someone else checked out in the morning. I had no other options at this time so I ended up having to sleep another night in this flea infested room and made sure I brushed off any fleas that jumped on my legs before I got in the bed. I managed to get a little sleep and went to work in the morning but over this time I decided to forgo the new room and made reservations at another nearby hotel. I told my coworkers about this and they also mentioned other issues they were having but just dealing with, nothing related to fleas but more the smells coming from and into their rooms as well as noise. Needless to say, they also decided to check out the next day and make reservations at the same hotel where I checked in where we had no issues and had a much better experience.
Comfortable but not great
Opinión escrita el 15 de Junio de 2021
Pillows were the poly-fill things that every hotel uses, you know, the ones that are too thin if you only use 1 and to thick if you use 2. So that wasn't great, but the mattress was pretty comfortable.
Very small bathroom. Would've been nice if they took a for away from the kitchen and added it to the bathroom. Also, only 2 towels. I get that we were in a room that only had bedding for 2, but still, a few extra towels is basically standard in the industry.
Cleanliness was lacking. The attached photo shows visible dust on one of the door jams. Not pictured are the stains on the carpet, or the dirt that rinsed off my feet when I stepped into the shower.
Staff were friendly.
Opinión escrita el 24 de Decembre de 2020
Hello, I stay at your Ann Arbor hotel about 1.5 weeks ago in one of your 2 story loft suites. I was not pleased with my visit. There were several issues with the room: 1) carpet stains in the living area 2) the soap dish fell off without anyone touching it while in the shower 3) the couch wasn't cleaned because we wiped it down with clorox wipes and removed dirt 4) the ceiling corners in the bathroom were worn and had holes 5) the dishwasher was full of dirty dishes. While the layout of the room is nice, for $250 a night, I should have had to come in and clean the room and the condition of the room should not be worn down. I expressed these concerns to the front desk, but nothing was down. She told me to post a review on trip advisor. This room was not worth $250 a night and I should not have been charged the full amount.