Secrets St. Martin
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TripAdvisor Review
Based on 97 review
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Suite Júnior com Vista Jardim e Cama King-size
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Amenities in this room:
Max 2 adults
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Suite Júnior com Vista Jardim e Duplo
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Max 3 adults
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Suite Júnior com Cama King-size e Vista da Montanh
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Max 2 adults
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Suíte Júnior Mountain View Double
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Max 3 adults
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Suite Júnior com Cama King-size e Vista Oceano
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Max 2 adults
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Suite de Canto com Cama King-size e Vista Montanha
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Suíte de Canto com Vista do Mar e Cama King
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Max 2 adults
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Suite King Preferred Swim Out Club
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Max 2 adults
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Suíte VIP Preferencial Club Swim Out King
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Max 2 adults
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Suíte VIP Preferencial Club Marina Mountain
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Max 2 adults
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Suite King Preferencial para Nadar Presidencial no
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Max 2 adults
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Property Info
The modern designed Secrets St. Martin Resort & Spa takes its inspiration from the island’s radiant surroundings, steeped in Caribbean European and French roots. Located just 35 minutes from the Princess Juliana International Airport, Secrets St. Martin is on the French side of this island known for its outdoor markets and French and Indian Cuisine. This setting makes this luxurious and romantic hideaway central to all of the cultural vibrance of St. Martin. The 258 suites feature spacious accommodations with ocean, marina and mountain views and include swim out options. Immersed in cultural...
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Property Amenities
Reception services
24 hour receptionGuest rating
TripAdvisor
Travelers rating
Excellent
39
Very Good
19
Good
18
Reasonable
9
Bad
12
Travelers profile
Business
1
Couples
27
Solo travel
0
Family
7
Friends getaway
6
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Worst Secrets experience ever
Reviewed 28 november, 2021
DO NOT COME HERE I can't believe Secrets even puts their brand name on this place So many of the guests did not get the rooms they reserved, we hear guests complain at check-in every day. Our room was nit even cleaned properly on between the last guests who were in it There is no preferred club, do not waste the extra money to upgrade Everyone is leaving the resort to eat because nothing is open. The restaurants are not all open to choose from, limited options to be open per night and they don't have but 2 or 3 of the menu choices . The Coco cafe that is supposed to be open 24 -7 has NOTHING in it. Not even a bag of chips There is nothing to do here No activities Our TV constantly looses signal in the room The live entertainment they had scheduled the night before last came for 30 minutes and packed up their things and left Only 1 bar open at night. The pool is a safety hazard. The filters weren't even running for 2 days. At all. Jacuzzi has been broken for over 2 weeks. The pool was absolutely disgusting. I complained for 2 days that te guests were going to get sick in stagnant dirty water. They just turned on the Infiniti pool yesterday. We have been here since Wednesday. Pool closes at 6 btw They do not clean the seaweed off the beach either. Power keeps going out so no air conditionin when generator power keeps kicking on Rooms were sweltering hot 3rd day no water in the room. Had a horrible experience coming back from dinner on our anniversary. My Husband and I were confronted by a group of people who were wasted at the lobby bar. Started with vulgar explicitives and almost became physical. There is no security here at night. Keep calling Secrets customer service number? Out of order. Complaining to management every day.. NOBODY cares Can't get a flight out fast enough. Horrible to have this advertised as an all inclusive It's not.. It's quite shameful too because the view is astounding and I feel sorry for the few staff members that actually care about the guests.. management could care less. Ruined our Anniversary trip. Shame on you Secrets!
tiffyd818
Not the Secrets we know
Reviewed 22 november, 2021
The staff was very friendly & attentive but, the food lacked the Secrets expectations. This location has a nice secluded beach, rooms are clean but not as impressive as many of the other Secrets however, the food needs help! The food was always cold (except the burgers & fries at the grill), over cooked & no flavor. Very disappointed to pay for a Secrets all inclusive & have to go out for dinner every night. Recommend Ocean 82 or La Villa Restaurant along with many other great places near by.
TGVac
Disappointed
Reviewed 22 november, 2021
This resort was just average and not worth the money. The food was not that good and the wait staff was worse. The room was nice with the exception of the overhead shower that did not work properly. The chambermaid continually made the bed with the top sheet above the blanket, which my wife corrected every time. The property was nice but the whole experience could have been so much better with better staffing. The one person that went above and beyond was the gentleman that worked at the beach. He was great, very helpful. The Infinity pool was not full, so no infinity. Not much went on for activities or entertainment. My recommendation would be to stay elsewhere.
brian l
Second time around
Reviewed 19 november, 2021
We went to Secrets during its soft opening March 2020 just before the pandemic hit us all and it was not ready for guests. We were given a voucher for a return trip as the resort was not fully operational. This was our second trip to this resort. There were many improvements made from our first trip however still not up to other resort standards. This being a secrets resort you would expect more. Our room was by the marina which was very nice and peaceful. Very spacious with a lounge area and king bed, with shower bathroom in the middle. Cleaned daily and turndown service nightly. The resort location is ABSOLUTELY BEAUTIFUL. The resort lacks staff so it was difficult to just get coffee from room service, however there was a small coffee pot in the rooms. The staff is very accommodating and eager to please, they work very hard and work multiple positions we made sure to tip each one. Not all the restaurants were open each day so you were limited to what to eat. The food had much to be desired, the buffet food at the marketplace was warm/cool and so many flies made it less desirable. the burgers and fries were good at the barefoot grill. The hibachi dinner at Himitsu was decent and the chef was entertaining. Olio food was ok, the atmosphere was the best part as it was outside overlooking the cove. Portofino was still not open. The marketplace was made into steakhouse during the evening which was ok. The food is definitely mediocre. There is NO nightly entertainment. They have a guy with a guitar in the lobby bar one night and and a girl that sang the following night but same thing night after night. The daytime activities were ping pong, corn hole, and water volleyball. They had a foam party in the pool area on Saturday which was fun, they need more things like this. They need to get some sort of up beat entertainment for sure, At least play lively music by the pool during the day. Like other resorts they should offer non motorized activities such as paddle boards, paddle bikes, kayaks etc. There was a place to rent jet skis and a place next door to go on catamaran and sailboats but there were expensive. We rented a car and thank goodness we did, we were able to leave the resort for some fun and toured the island. There is really only one road and you can drive it with stops in a few hours. We visited Maho beach and had lunch and viewed the many beaches along the was. Overall, there were good improvements from our first stay. The staff was limited but hardworking and pleasurable. I would not recommend this resort until improvements are made to food, entertainment and staff increase.
Explorer428442
Beautiful SXM
Reviewed 6 november, 2021
Our trip to Secrets SXM was not by choice as we travelled with a group from the states for a short trip. We opted to stay the full week. All-inclusive is not usually how we travel so spoiled for the week is an understatement. The resort is still not at full capacity and Secrets took it over pre-pandemic. We have seen many improvements being made to this 35+year property (which was a shock when I learned it’s age bc it is very modern). Our room was by the marina with its own private pool. Very spacious with a lounge area and king bed, with shower bathroom in the middle. Cleaned daily and turndown service nightly. The buffet breakfast and lunch were delicious and bountiful. The waitstaff and chefs catered to you as they should and beyond. Charmen, Evelyn, Thiogene, MiMi, et al were all smiling faces that greeted you each day. Brenton, Frandy, Sunshine, Patricio, and Nigel took care of us by the pool and beyond. Oriane, Chef Patricio, and Wanda among many day staffers we had met looked after us at dinners. Each were so friendly and jovial. Please bring tips for these hardworking individuals. It goes a long way. USD is accepted island wide. Alian the concierge helped book spa treatments and a half day charter on a private boat. Both were wonderful. We overheard several guests complaining about various things, most in other comments below. Our experience was not without its own faults, but if you expect life to be perfect at all turns I’m not sure you will ever be happy with anything. Thank you all for a wonderful vacation Secrets SXM!
statesideabroad