Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 1277 reviews
Long Weekend Break
Hotel was nice, huge. Offer different variety of things. I came across key people who helped us with few issue Burga Grakl - Guest Services Department. He was very helpful and good customer service. Gave us tips in what to do and upgraded us to en-suite due to the issues we had. I used the spa, was absolutely amazing!! Its a MUST to do. I got done Turkish bath, massage for 1 hr 30 mins. My masseur was so good, he read my body well. Came out of it all refreshed! Problem is that very few staff speak English. It is very frustating. None of the waiters & waitstress, restaurant staff, cleaners speak English. So if have dietary issues you will face challenges.
Quick get away from London to a place that did not require quarantine on return. Lovely hotel, pool was magnificent and a beach so close. Plenty of food available for everyone - we have dietary requirements so we were difficult to cater for. Shame about the staff in the restaurant not speaking or understanding basic English. Plenty of different breads, salads. We managed as we only had a short stay (3 days) - bread, salads, pizzas and chips! Booked a couple of massages which were bliss. Bugra was so very accommodating, I would definitely go again.
Venezia Palace is our favour for several years. We are pleased to have vocation this year. The hotel is very cozy, comfortable and offers a lot of opportunities and choices in food, pools, animation, relaxe services, reception, great guest relations office Yigit bey,from lobby bar Ozlem, Asli and other staff. Nice holiday with service.
45 people in line for lunch with no practical social distance! How does it sound?
First I will tell the good things. Magnificent sea, amazing beach. You will not want to get out of sea for anything. Employees are putting so much effort to overcome problems without getting any serious support from management. Venezia Palace is not in his glory days. The facilities are old fashioned needs major renovation. My disappointment comes from terrible management. I know it is not easy for the management to overcome problems of Corona. But the disappointment merely comes from their ignorance of customer happiness. When we first arrive as a family they kindly upgraded us to an upper level room, it was because they kept one of the blocks off. Room was facing the pool and we were in a walking distance to all facilities. My major problem with this hotel started when there were a sudden increase in number of guests. The number of employees were very limited, no matter how much they pushed themselves there weren't anything they could do. With limited number of employees and more importantly with only one booth in the main restaurant it was impossible to dine properly. Morning of the third day was a disaster. We arrived for late breakfast and their interpretation of late breakfast was "leftovers from the early breakfast". It was not just me, so many people were waiting to get food and they were not renewing the food servet, and there were practically nothing left. Paying 6 months before my arrival it was not what I was dreaming. I felt like guests were being served like charity. I refused having breakfast with left overs, and had another one of my conversation with Food and Beverage Manager. I've talked to so many managers I was tired. Same day, lunch was even worst. Not having anything to eat till 2 PM I was pretty nervous. As they are refusing to open the main restaurant, we headed for Snack Restaurant. I was shocked to see that there were 45 people in line to point out and select what they wanted to eat. Practically it was impossible to have any social distance. My experience told me that it would be at least 45 minutes even if Superman and Spider-man served. That was the point I lost it. The only thing I asked was let me go, reimburse my money I would be so happy to leave. At that point I was about to leave even if they did not pay my money back. But it was not just my decision my two kids were crazy about aqua park and they would be so much disappointed. And our inquiries from management did not get any sympathy. All the managers I had conversations were very apologetic , and they offered us room service, but I did not feel that would be right. I was not asking for any favors, I was only asking for what is my right having a pleasant stay. At the end of the day, my advice to people who wonder if they would get a decent service in this hotel do not go there. Probably many hotels will have similar problems because of constraints coming from Corona precautions. But I am not accepting this as an excuse because all these problems did not change their approach to problems even with increasing number of guests. Maybe when Corona days are over you might consider this hotel merely for the amazing sea. But I do not thing I will consider them again. EVER
We liked the athmosphere in hotel and everythings cool we loved it. Pools are clean we loved the sea its all sand no rocks and chill. And also would like to thank bugra from guest relations. We will come back