Let Down by Service
Reviewed 2 March, 2020
I work in the hotel industry and I stay in hotels all the time, and it's such a shame when a hotel is let down by its staff. The hotel itself is in a great location, right by a beach, the breakfast is nice and the rooms are comfortable. Sadly, the staff let it down. After a week in Chile staying in various hotels, we were greeted by an extremely unenthusiastic receptionist who was both unhelpful and borderline rude. We arrived at 1PM and went to check in and we were told 'come back at 3PM'. Not even a hello or welcome to the hotel. We were taken by surprise with the attitude here. We then had to probe for assistance - 'can we leave our bags?', 'is a room likely to be ready any earlier?'. Everything was a one word answer, enerally 'no', and the receptionist looked like they really didn't want to be there (I use 'they' as I don't want to refer to the individual). They either didn't like their jobs or were just extremely rude. A second receptionist appeared shortly after (as we were sorting our bags out) and sat at the front desk picking their nose for about 10 minutes. It was a really unpleasant start to a 2 day trip to Antofagasta. So yes, the hotel itself is nice, but the staff ruined the stay for us and we will not return to the hotel again. I must say when we did return at 7PM there was a different receptionist and she was much, much more welcoming and enthusiastic.
one day in Antofagasta
Reviewed 3 December, 2019
Very nice hotel, good restaurant, not in downtown, but good exit to Ruta 5 Norte. Magnificent view to Pacific and Antofagasta. 5 minut to Shopping Center with Jumbo. Personell help with problem with payment and local attraction.
Reviewed 26 November, 2019
nice hotel, highly recommended, at the southern end of Antofagasta, safe parking, all rooms with sea views, comfortable beds, very clean, good breakfast, good and free internet at lobby and restaurant
Very basic hotel
Reviewed 11 August, 2019
I booked a room at Geotel Antofagasta, courious regarding its highest rank among hotels in Antofagasta.
This was my first time here but my impression is that the hotel has sold its principles regarding service level and standards.
Toilet cleaning did not meet my expectation. Frigo bar has to be requested to the lobby, buy only until 11pm without any warning. Rooms are simple and compfortable but nothing special, don't expect any amazing view for instance.
To sum up, basic hotel, basic service, basic amenities although basic price as well. I guess one can get a much better place for a little higher fee.
Reviewed 13 July, 2019
- Big rooms with sea view
- Good dinner buffet
- Location: it's about 10 km from downtown Antofagasta and it takes even in the early morning (i.e. no traffic) 45 min to get to the airport
- Expensive local beer, I paid 4500 Peso for a local beer, international beer is cheaper :-(