Holiday Inn Presidential

Even though a wedding was going on my room and floor were quiet for a Saturday night. Check in was professional and was given a great recommendation for dinner, the Flying Fish, within walking distance. Room and property were very clean and bed was very comfortable. Will be going back as Clinton Library was closed. Will stay here again. Highly recommend.

We booked 2 rooms as there were 6 of us traveling together. Hotel easy to find. Check in process was fine. Our experience goes downhill from that point. We had a stain in the middle of our floor. Called front desk to ask about pool towels. We were told we had to take the towels from our room to pool. Between the 6 of us we were only given 4 towels total! Called back to front desk and said we don’t have enough towels and surely we aren’t expected to use the same towel for the pool and our showers?? He told me “Ma’am we do not have any other towels!” I said so you want me to shower with my pool towel. His response was “the hotel has no towels to give you”. So we went to the pool with one towel to share. Then when getting out of the pool the handrail is so loose that it jerked and I ended up scraping my leg on the side of the pool. The keycard entry back into the hotel would not work (we tried 5 different room keys) so we ended up having to walk around the back of the hotel/restaurant to get back in a different door. The floors in the hallway were in need of being vacuumed but never once did I see any housekeeping during our stay. The bathroom is pretty tiny-you can see in the picture that the door almost touched the toilet when you open it. Then when we checked out the lady was very friendly in saying goodbye but never asked how our stay even was for me to tell her all this.

The hotel is under renovation and at the moment this hotel is nowhere near “presidential.” The bed and linens are very comfortable and the shower nice. It was clean, and had basic amenities. The shuttle service is good. Our room faced the interstate and road noise is noticeable. If you need a decent room for the night, it works. If you want to actually spend time there, you might keep looking.

This past Saturday night we stayed at the Holiday Inn Presidential, we were attending a Christmas party and didn't want to drive far. We have stayed at the Presidential before and really never had an issue. But this weekend when we checked in they upgraded us to a suite, which was nice of them. However when we got to the room only one of the heaters worked, which was not an issue. When I went to shower to get ready for my party I discovered that we had no hot water, upon calling the front desk she said that many rooms did not have hot water, I thought to myself, why did you give us the room with no hot water, was it because we used our Holiday Inn points to pay for the room? The front desk lady called back to say that maintenance said if a lot of people were showering at the same time the hot water would not work. I first tried at 6:30 and 7:00 still no hot water. I went ahead and went to my party, upon returning to the hotel at 11:00 I tried again and still no hot water, Sunday morning I checked three times and times no hot water, I had to drive home without a shower, I was not a happy camper. When checking in the front desk lady also gave us to breakfast coupons, on Sunday with no shower we went to eat the breakfast buffet, when we set down to eat the food was cold and the bacon was cold and not even cooked all the way, when we mentioned he the guy went and looked and came back and told us the warmer wasn't turned on, they did not even offer to get us fresh hot food, he just left. Needless to say, we will not be staying here again.

We felt welcome by the young lady at the front desk, she was very friendly and ready to assist us, not only with our check in, but recommending places to find something to eat. Even though our room was comfortable, we found the bathroom very small. Housekeeping needs to be more thorough we found milk in the fridge, but not a deal breaker. Thank you Anthony friendly attitude and for going out of your way to get me more coffee than I needed.