Check-out ends at: 11:00
Rua E-1, Lote 18 - Praia da Ferradura, Armação dos Búzios - RJ, 28950-000, Brazil - Armação dos Búzios, Rio de Janeiro - Brazil - 28950000
Check-out ends at: 11:00
Reviewed 22 june, 2022
Reservei duas noites na suíte king com uma área de spa privativa anexada ao quarto, quando cheguei havia vários outros hóspedes do lado de fora do nosso quarto no spa, ao perguntar a eles sobre isso fui informado de que o spa seria compartilhado com outros hóspedes entre as 12h00 e as 19h00, e só teria acesso privado a esta area à noite e ao amanhecer! Em nenhum lugar na descrição original da opção de quarto que selecionamos foi mencionado que essa área privada anunciada seria compartilhada! ! Quando eu disse que isso era inaceitável e pedi o cancelamento, nos disseram que “é assim que é”. E só então, depois de passarmos algum tempo no telefone com a Booking.com, eles voltaram atrás e pediram aos hóspedes que saíssem. Mas a essa altura estávamos muito estressados e desapontados, sentimos que não éramos hóspedes valorizados e que nossa alegria e felicidade geral não eram levadas em consideração pelas pessoas que administravam o hotel. O proprietário demonstrou que o tratamento da situação foi menos do que ótimo e nossa posição de estresse não foi levada em consideração até entrarmos em contato com o booking.com. Eles nunca ofereceram um estorno para cancelar já que nem no quarto entramos. Mesmo assim me recusei a ficar em um lugar que não tivesse resguardo para o bem-estar de seus hóspedes!!! Então acabamos pagando mesmo assim. Mas em vez disso ficamos na Pousada Abracadabra, que foi uma das melhores experiências de hospitalidade que já tive. Altamente recomendado. I booked two nights in the king suite with a private spa area attached to the room, when I arrived there were several other guests outside our room in the spa, on asking them about this I was informed that the spa would be shared with other guests between 12:00pm until 7:00pm, and I would only have the private access to this area at night and at dawn! No where in the original description for the room option we selected was it mentioned that this advertised private area would be shared!! When I said this was unacceptable and asked for cancellation, we were told that “this is how it is”. And only then after we spent some time on the phone to Booking.com did they then come back and say we have asked the guests to leave. But by this time we were very stressed and disappointed, we felt that we were not valued guests and that our our enjoyment and general happiness was not taken into account by the people running the hotel. The owner would concede that their handling of the situation was less than great and our position of stress was not taken on board until we contacted booking.com. They never offered a fefund to cancel. Even so I refused to stay in a place which had no reguard for their guests well-being!!! So we ended up paying anyway. But instead we stayed at Abracadabra Pousada, which was one of the best hospitality experiences I've ever had. Highly recommended.
Beautiful hotel but the room is being mis-sold
Reviewed 23 february, 2020
The room which is being promoted as double does not have its own bathroom, or toilet although it clearly shows them online in pictures in booking.com. The door lock was broken and the ‘shared’ bathroom and toilet services were out of order. The hotel staff were really polite and trying to help but we arranged a refund and I had to find an alternative.
The Most Tranquil Place EVER!!
Reviewed 4 june, 2017
We had the most amazing holiday here at Cachoeira Inn, the place is stunning, waterfalls all the way down to the sea, with places to sit by your own private pools as a couple, there are only 4 rooms but you can go a whole day without seeing anyone else! Everything's provided, breakfast is stunning and there are plenty of hot bar snacks and a well stocked bar!! The whole place is stunning and set out to a high standard! The art work is that good we walked away buying a painting!! Matt and Susan are the perfect hosts and went beyond and above to make our stay relaxed and easy. Their recommendations for places to eat and beaches to go to are endless and you MUST take every opportunity to ask as their knowledge and know how as it is exceptional (they got us the best tables at the best restaurants and even got us in when they we booked up!!!). We felt like we had know them for years, and by the end of the 6 nights had become friends we drank at the bar with! On the other hand if you want to keep yourself to yourself they respect this too..... we just couldn't not spend time with them as they are just adorable people. If you're thinking if booking... don't think, just book, you won't regret it!!! Thank you!!
Trip of a Lifetime!
Reviewed 2 may, 2017
This place is truly it's own vacation. I could have easily spent the whole trip in Brazil without leaving the Cachoiera property. The owners are so friendly and extremely helpful. They helped us with amazing restaurant recommendations and set up fun activities for us like surf lessons and massages. The location of the property is absolutely perfect. It feels very private and relaxing. It is located right on the water, with access to a private lagoon. However, it is within walking distance of a very nice beach, and a 5 minute taxi ride away from the town center. I completely intend on returning to Brazil and staying at the Cachoiera Inn. It definitely made my trip so memorable.
Reviewed 12 april, 2017
My husband and I stayed here for our honeymoon and found the Cachoeira Inn to be a secluded, romantic getaway perfect for a respite from the hectic city sight-seeing of Rio. Customer service from Susan and the staff was excellent. We enjoyed our stay and would highly recommend to couples looking for a quiet, romantic getaway in a beautiful inn setting overlooking the ocean.