Calificación por los huéspedes
Calificación de Viajeros
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Calidad del sueño
Opinión escrita el 15 de Septiembre de 2021
Was out for lunch today and as a vegan was extremely disappointed to say the least that there was next to no options for vegan customers!! When I asked the server about options, I was curtly told that “ it was not good, but was going to be looked at” Not good enough In 2021!! Sub-standard!! Way behind times!!!!
Nice staff Basic hotel
Opinión escrita el 7 de Septiembre de 2021
Booked two nights here - hotel is ok , could do with a make over in the rooms- carpet had stains on it- it was fine and handy to lots of things but nothing special. Food was again ok - staff were really lovely and a definite bonus. Tried to get a poached eggs but was told the water needed to heat up and would I take scrambled egg ( this was 2 hours into breakfast!). Didn’t feel it was good value for what I paid
Opinión escrita el 3 de Septiembre de 2021
Had another great stay at the hotel, staff fab, food gorgeous and rooms clean. My only gripe is housekeeping wanting to gain access to the room at 9.25 in the morning. When you are on a break away a lie in is needed.
Opinión escrita el 28 de Agosto de 2021
We were looking forward to staying in the Armagh City Hotel before then going to a wedding the next day. We stay in lots of hotels now that we are retired for short breaks and usually give glowing reports. We arrived at the Armagh City Hotel to be given the wrong room, normal room instead of the one with a balcony, which we had booked as a treat because weather forecast good. The evening meal staff were okish, but from where we were sitting we could see the food being cooked and then left on a hot plate for ages - consequently the scampi was totally dry and the chips lukewarm. At breakfast the next day we had to wait, as did most of the other guests, once we had helped ourselves to juice, for someone to appear at the breakfast bar when it was time to be served hot breakfast - tried to catch the eye of other staff and we were totally ignored. It was a really strange experience - one we have never had in the many hotels we have stayed in over the years, - totally bizarre as if we were in a weird film - none of the staff smiled, and all walked really slowly without looking at the guests and were not friendly at all - not quite sure if they had all been told to act like this or not. When we went to check out, one receptionist was on the phone and another was on the computer, looked over a few times, but never bothered to see what we wanted, or even say they would be with us shortly. Eventually, another receptionist appeared and then got our bill mixed up with someone else who didn't look anything like us and said we would have to swap places and change sides instead of her coming over. No apology. We kept looking to see if we were being filmed and it was all a joke! On the plus side, the rooms were nice and clean and when we went for a swim the leisure centre staff were pleasant and helpful. It was such a shame because the hotel is very well located, but most of the staff really need to improve - THINK MANAGEMENT NEED TO LEAD BY EXAMPLE AND NOT IGNORE THE CUSTOMERS - not the waiting staff's fault that they are young and inexperienced! We did have a great lunch in the Armagh golf club and would certainly recommend going there for great food and friendly service. Thankfully, the next hotel we stayed in Cabra Castle was excellent - the main difference being how friendly and welcoming the staff there were - perhaps the Armagh City Hotel staff could learn a lesson from them! Hopefully, if we ever go back, things will have improved at Armagh City Hotel.
Wouldnt rush back
Opinión escrita el 23 de Agosto de 2021
Would not rush back to this hotel. Grubby corridor with hole in carpet outside my room, opened room door to be greeted with a fusty smell. The rooms and corridors are far too warm. Cot was not in room that i had requested, had to phone reception and ask for it. It still wasnt in room at 7.45 had to request it again. Bathroom was not cleaned well, dirty marks on door and door frame. Cleaners did not come near our room the whole weekend, i had to empty my bin myself, in their trolley in the corridor and lift fresh towels. Most of the staff are young and do not have the experience. My mum uses special cutlery due to a medical condition and asked the member of staff if she could wash them and return them her response was 'i'll see what i can do'
Only good thing about this hotel is their food.