Based on 1096 review
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The following services and amenities are available, but with reduced service: Complimentary Evening Social, Fitness Center, Breakfast, Pool, Room Service.The Embassy Suites Atlanta at Centennial Olympic Park is adjacent to the Georgia Aquarium and within walking distance from the Georgia World Congress Center – GWCC, Georgia Dome – home of the Atlanta Falcons, State Farm Arena– home of that Atlanta Hawks, CNN Center, World of Coca-Cola Museum, Imagine It! – the Children's Museum of Atlanta, the campus of Georgia Institute of Technology – Georgia Tech, National Center for Civil and Human Rights...More details
Check-out ends at: 11:00
Pool and wellness facilitiesEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tour
Business Facilities / FacilitiesMeeting Rooms
Reception servicesConciergeLuggage storage
Bedbugs and Lies
Reviewed 29 november, 2021
They have bedbugs. I am a diamond member with Hilton and they checked name into a room that had bedbugs and they eventually admitted to knowing about them. The security officer said, "you should never have been checked into that room." They wanted to refund me for one night, I demanded all 5 nights, three of which I spent in a bug infested room. When I called downstairs to notify them of my suspicions, they assured me the room was not a recent bedbug infestation. That was a lie. Now, the GM of the hotel has told his staff to not take any of my phone calls. DO NOT STAY AT THIS HOTEL. Hotels will have the occasional bedbug infestation. The problem with this one is the lies and coverup. If they checked in a 10 year plus traveler into a bedbug room, imagine how they will treat the less frequent travelers!
Worst hotel experience I've ever had
Reviewed 26 november, 2021
I assume this is what it's like to stay at a 5 star resort, in a 3rd world country. If you're a masochist this is the place for you. Staff treats you like you're a stepchild and always annoying them, rude, and always seem annoyed. The room I stayed in had mold in the bathroom, which I had to address 3 times before ever being helped. I encourage any and everyone to pay a little more and stay away from this hostel of a hotel. This place is a disaster. Wish I could give it less than 1 star. It's a shame because I usually stay in this hotel chain when me and my wife travel and have never had this issue. They need to fire the staff or put some hidden cameras so that they can see how their staff treats their clients. If you don't like dealing with people then why in the hell would you work in the hospitality field. Out of the 10+ people I dealt with throughout my stay only 1 (Mark) was reasonable and helpful, and upon telling him that his staff was rude and arrogant he laughed and shrugged it off. I would never stay here again and Atlanta for that, people like this really make the city look bad and give it a bad rep.
A stressful mistake
Reviewed 23 november, 2021
This was the most stressful Hilton stay for who knows……..years. $45 to park and the experience could have been easy but it was crazy…a sand lot no less and valets running around who had no clue. Room acceptable. Evening reception? A bag of chips which were gone quickly, the condiments for cocktails were gone within 15 min and the bartender didn’t seem to care. He shrugged his shoulders. No lime? Sorry. And then the breakfast. I don’t know where to begin. Nothing fresh cooked, everything cold, chafing dishes cold. Appeared nothing was replenished if gone ie: breads, yogurts, cereals, condiments and even coffee! No coffee three times we tried. Truly a sad stay and will never do this one again. Stress from the moment of arrival to check out. We’re Hilton Diamond, expect much better, we understand all the Covid excuses but this was unacceptable.
Falls Far Short of the Embassy Suites Expectations
Reviewed 17 november, 2021
Let's start with the positive - (most of) the staff was great. The front desk agent on duty my first night was friendly, professional, and gave me some great recommendations for dinner. Areas to improve: - Contactless check-in did not offer any information about the hotel or its amenities. I caught most of the check-in spiel as I eavesdropped walking to the elevator, but there was nothing in my room to explain breakfast hours, room service options, check-out time, etc. - Breakfast at the Embassy Suites used to be spectacular. They had made-to-order omelets in addition to other standard fare items. Breakfast at this property has been reduced to room temperature powdered eggs, bacon that is more grease than meat, and rubbery sausage. Additionally, the breakfast attendant was less than friendly, and even rolled his eyes when one of my traveling companions asked him to wipe down a visibly dirty table so that we'd have someplace to eat. - Evening receptions at Embassy Suites also have gone downhill. They used to provide a variety of hot appetizers; this property had a box with small bags of Chex Mix. Options at the bar were limited, even with the cash upgrade option. - The shower. Oh Lord, the shower. When I get to a hotel after a travel day, I like to relax with a hot shower and some Netflix. I was treated to a lukewarm shower at best. A call to the front desk revealed that they were unaware of any issues, and they promised to have Engineering look into it. The next morning, I tried again and got a hot shower, so I assumed the issue was resolved. The following morning, however, it was back to barely above room temperature. There was also a mold colony on the shower curtain. Even at the corporate rate of $170/night, I expect an adequate supply of hot water, and clean facilities. - Housekeeping failed to adequately stock my room (I had bath towels, but no hand towels or washcloths. My room was also lacking drinking cups. A call to the front desk resolved those issues quickly, but I was left to wonder what other corners housekeeping had cut when they last turned the room. TL;DR: The negative aspects of the hotel far outweigh the positive ones, and on my next visit to downtown Atlanta, I'll be staying somewhere else.
Given wrong room key
Reviewed 13 november, 2021
Given keys to another guests room. We opened the door to another rogue at coming out of the bathroom. Thankfully we had barely opened the door when we saw the other guest but still, this should not happen. Major safety/security issue. Especially for single travelers.