Based on 70 review
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When you a stay at Hotel Mansión del Conde (Adults Only) in Atlixco, you'll be in the historical district, just steps from Atlixco Square and Capilla de la Tercera Orden. This 4.5-star hotel is 18.9 mi (30.4 km) from Angelopolis Commercial Center and 20.4 mi (32.8 km) from Puebla Cathedral. Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an attached winery, a health club, and an outdoor pool. Additional amenities at this hotel include complimentary wireless Internet access, concierge serv...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesOutdoor Pool.
Reception servicesConciergeLuggage storage
Business Facilities / FacilitiesBusiness Center
A Taste of Mexican life on city center
Reviewed 5 may, 2021
We really enjoy the relaxed atmosphere of this cute and well amenitied hotel. Right on the town square, you can stroll at night and enjoy the friendliness of families as they spend time together. The landscape of the square is amazingly well taken care of with lots of color during growing season. Many restaurants of differing ethnic foods all around the square. We prefer a room overlooking the square to take it all in. Staff is friendly and acommodating.
Unpleasant, disappointing, no customer service
Reviewed 19 march, 2021
They went out of their way to make us feel unappreciated even though we paid in advance two packages to celebrate our wedding anniversary. We arrived early for our 12pm massage and instead of a welcome they were upset and said: "check in is until 3pm". Then the masseuse were late, the pool was dirty, there were no pool towels, and the floors in the corridors were dirty. The second day we went to the pool area at 9.30am to have breakfast and spend the day in the pool but it was closed. We asked the lady 3 times to open it and her response was:” in a minute” and the 4th time she said “we are not going to open it today, because there is no one to clean it”. That was very upsetting since when I made the reservation, I asked if the pool was open and their answer was "all the hotel facilities are fully available to our guests." The romantic dinner of the second day you could tell they where doing their best effort to make us uncomfortable. There was no decoration just flowers on the table and rose petals “thrown” all over the floor, The decoration was part of what we paid for, but they said it was done early and that the wind destroyed, so that was that. During dinner the service was poor, and it took forever to get our meal. Definitely a very unpleasant experience. Nobody is rude up front but there is no customer service, they show cero empathy or interest in costumer satisfaction. The room is nice but the jacuzzi was dirty, at first there was no hot water and the safe didn’t work. It was definitely not what I expected for what we paid, I would not recommend it to ANYONE looking to have a nice time and relax.
Noisy, Noisy, Noisy
Reviewed 5 august, 2019
Do not book this hotel over any weekend night!!! The Hotel has had problems with noise in all of the rooms, from a extremely loud band which plays right next door on the weekends. The band starts playing at about 8 PM Friday and Saturday evenings and the booming noise only ends well after 2 AM. We were told by employees that the hotel management is well aware of the problem and are not able to resolve it. The employees said they have been advised by the management not to tell or forewarn guests about the noise problem when checking into this hotel. Also, if English - and not Spanish - is your primary language, you should definitely book elsewhere. There are many other choices of excellent hotels in Atlixco.
Relaxing Stay in a Friendly Hotel - with Pool and Views
Reviewed 9 july, 2019
I spent 2 different weekends in Atlixco and stayed at the Hotel Mansion el Conde both times. The staff are super friendly, the rooms spacious and clean with modern facilities, the rooftop pool and bar is quiet, beautiful and relaxing. And the hotel restaurant is perfectly located outside across from the Zocalo. It is the perfect home base while adventuring in Atlixco.
Weekend at Atlixco
Reviewed 14 december, 2018
Beatiful hotel, right at the downtown/plaza Atlixco. Very nice, great rooms, and nice roof bar and restaurant with pool. Also the restaurant Vittorio's super service of the personnel and good taste food.