Based on 232 review
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This unpretentious hotel is located in Auburn Hills. There are a total of 67 67 at TownePlace Suites Detroit Auburn Hills. Moreover, there is a wireless Internet connection at hand in communal areas. The null provides 24-hour reception.
Check-out ends at: 11:00
Pool and wellness facilitiesPoolIndoor pool
Business Facilities / FacilitiesMeeting Rooms
Reception servicesLuggage storage
Nightmares do come true
Reviewed 2 september, 2021
I booked one night at this hotel in August - booked it two weeks in advance online through Marriott Bonvoy. I had a confirmation number and promise that 'your reservation is guaranteed to your *** card.' When I parked my car, I sat in the parking lot trying to do a mobile check-in and receive my e-key through the app on my phone; their system wasn't cooperating. Once I reached the front desk, I was informed that my reservation was cancelled because all of their rooms were sold out. It seems that there was a deluge of rain in the area earlier in the week and people were without power - every room in their hotel as well as surrounding properties were sold out. As I fumed, the front desk informed me that there were rooms available at a hotel in Romulus at the Detroit Metro Airport. The young woman at the front desk who lived in the Detroit area asked me if Romulus was close to Rochester Hills, our intended destination. I had to laugh! I lived in Metro Detroit for 42 years of my life yet these women had no clue about the location of the property they were recommending! They did do their due diligence and found us a room at a nearby Holiday Inn that had the amenities we required of a suite. The Holiday Inn room/suite wasn't anything like what we had reserved at the Marriott property and it cost $50 more per night. The young woman at the Marriott was able to secure a lower price for a room that was subpar - at least we had a roof over our head and didn't have to sleep in our car. I also observed that this hotel that tried to look upscale was no more than a glorified ma and pa motel. There were kids running all over the place, parents at their wit's end, and so much noise from two wedding parties. After a long day's drive, all I wanted to do was to get my room and stretch out. I guess it was a blessing that we actually stayed at the neighboring Holiday Inn.
Above Average, We will Return
Reviewed 16 july, 2021
We’ve stayed here before while visiting family in the area. Above average TownePlace Suites with friendly staff and quite guest rooms. Laundry facilities, workout room, indoor pool and outdoor patio all were open for guest use. Several restaurants within walking distance. Planning on a return visit to same area next week and will be staying here again.
Run don’t walk away from here
Reviewed 27 june, 2021
The most disgusting room I have ever stayed in. Stained couch, carpets, no housekeeping unless you request it 24 hours in advance ( which they do not tell you at check in), tvs do not get signal in the rain and terrible customer service. Not to mention garbage piled up outside my room. Vile.
Great customer service! Clean hotel!
Reviewed 20 june, 2021
The hotel was extremely clean and comfortable. My husband’s criteria is clean, comfortable bed and good water pressure. I would add good lighting. The hotel excelled in all these areas. We were in a 2 bedroom unit and it was extremely comfortable. The front desk staff were friendly and professional, particularly Miss Juanita at the front desk. She went above and beyond to make our stay perfect. I saw she did that with several of the guests, what an asset she is!
Reviewed 9 august, 2020
We have stated at this location before with no issues. Unfortunately, this was not the situation this trip. Entire main hallway system had unpleasant strong oder. Thankfully, our room did not. Oder brought in from hallway during during check in quickly dissapated. Wall a/c unit was obnoxiously loud and cycled all night long inhibiting any sleep. The only advantage to the continuous fan running even on the auto setting was it drowned out the constant tub drip. (No pun intended) Between the constant fan and the perpetual drip no sleep was had. The TV was very small and located to the side of the bed making it enjoy. Upon check in, no mention of breakfast or times or if it is still available. The room was clean. However, this will be our last stay at this location. Too many negatives!