Based on 771 review
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Located in the heart of the Auckland waterfront district and surrounded by designer boutiques and award winning restaurants of Britomart, Grand Mercure Auckland embraces all of these elements to tell the story of our uniquely diverse city. Our stories can be experienced from in room amenities through to iconic pacific art and dining menus. With 207 guest rooms, a dedicated conference floor and lifestyle spaces, Grand Mercure welcomes every traveller to explore the intimate ethnic mosaic of Auckland.
Check-out ends at: 11:00
You are lucky if this is your MIQ hotel
Reviewed 19 october, 2021
This was an involuntary choice as your MIQ hotel is only assigned on arrival However, we felt the hotel team were terrific and made a potentially boring and unpleasant experience so much better than we feared Three choices of good quality food( with the potential to replace things if we asked) Great Barista coffee in the morning Nothing was too much trouble and always arrived within a few minutes of ordering Some friends spent hundreds of dollars on takeaway food but we didn’t order out once Thanks again!
We are being ROBBED
Reviewed 8 october, 2021
Staying here for MIQ. You would think that being trapped in a room with no windows to open the Govt would try to ensure that your meals were the highlight of your day, they are DREADFUL. If you are into Tofu, Sushi, Miso, Edamame, Tempeh etc you will survive. Don’t expect hotel quality food, this is prison food for sure. It comes lukewarm and soggy as it is wrapped up in cardboard boxes. I have complained several times and to NO avail. Do they not know that lots of us are paying a load of $$$$ for this pleasure!! Would not recommend that anybody does MIQ.
2 week stay in MIQ
Reviewed 22 january, 2021
I stayed here for two weeks while in managed isolation & quarantine. The staff were friendly and helpful, very impressed with how the operation was executed. Room was comfortable clean and spacious. Food was great with plenty of it and lots to choose from. I left with a bag full of extra snacks! Thankyou for a pleasant stay.
Failed to refund after I had to leave early because of the borders closing
Reviewed 23 july, 2020
I planed on staying for 4 nights in March at the Grand Mercure Auckland but had to leave after two nights because the borders were closing. Because I used a third party to book, they called to get a refund for the two nights I didn't stay but were told that I was actually there for 4 nights and will not issue a refund. That is an absolute lie and I have plane boarding tickets to prove. To add insult to injury, I had to leave the hotel at 2:30 am so I booked a taxi through the front desk. I was told that it will be 30 dollars for the airport. Well, the taxi waiting for me asked for 80 dollars when we arrived at the airport. I'm so disappointed, since New Zealand was on my bucket list and first, I had to leave early, and then I was cheated by the hotel.
Friendly and helpful staff
Reviewed 6 may, 2020
I must commend the staff for their help in making our stay comfortable and looking after my dietary requirements while we are here in the covid isolation The chef at the restaurant has been really kind in looking after me . I would also single out Daniel whose been a gem of a person, helping us so much. Really helpful staff