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Opinión escrita el 12 de Agosto de 2021
Clean. Updated. Comfy Beds. What more can you ask for. THis was only a one night stay for us. I wanted to hop in the pool but didn't have my swim suit. I like the open lobby. They were serving breakfast but we left right before the opened breakfast for the day as I wanted to see what was offered. I do believe it was going to be a hot meal. The area is close by plenty of fast food spots. Waffle House next door and something was across the street and adjacent to the hotel. So walking distance.
Opinión escrita el 25 de Abril de 2021
The stay was ok until 4/25/21 got up for breakfast and was told it was over due to the oven problems, but on the 4/24/21 there was milk, cereal, fruit and danish so I guest I oven had to cook these items. I went to the front desk to in inquire about breakfast the the customer service lady told me there was no breakfast due to the broken oven and ask if I needed to speak to someone the sign clearly said from 6am to 930 am we got at 9 am, so we knocked on the door to the kitchen and the lady told us they was closed and repairs was being made on the oven. I chose this hotel because my daughter has two small kids for the breakfast. They was rude and unconcern and didn't try to accommodate us at all unconcern We want use this hotel again.
Dirty hotel and rude, indifferent staff
Opinión escrita el 22 de Marzo de 2021
This is the second time I stayed at this hotel while visiting my daughter. The first visit was not good, but the price and location - in tandem with hope that it would be better - was the reason I booked again. In layman's terms, the establishment is just not looked after. It doesn't look like the elevator has ever been wiped down. We didn't receive maid service at all over a three night stay and ran out of toilet paper. But above all else, the majority of the staff just don't give a damn if you're even there, much less comfortable. Most of the encounters (not all) were indifferent, rude, dismissive. I honestly felt like I was bothering them each time I called. Once, I needed the bedsheets and blankets for the pull out couch, and when I called, I was told she was much too busy and she'd get to it eventually, unless I could just come downstairs to get it myself. Which I did. We were tired. BTW when I went downstairs immediately after, there was NO ONE down at the front desk. Anyway, GEEZ is it hard to hire someone who doesn't make you feel like you're a nuisance the entire time? (Shout out to the lovely lady who was serving breakfast - you were totally the bright spot.) I won't stay again.
Opinión escrita el 15 de Novembre de 2020
The lady at the front desk wasn't rude, I think she was really trying to help us, but neither my husband nor myself could understand her.
The kicker was the desk chair, and because we couldn't find the pieces you know that the staff must have removed them - but not the chair! Simply a safety hazard!
The good thing is that we didn't run out of hot water in the morning, which happens more often than it should. The bed was comfortable.
The highlight (without irony) was the lady working evenings, she was simply doing her job, being friendly and helpful.
On a side note, I do question why corporate promises quite a few benefits per the frequent traveler programs, when in reality they don't bother. That was very disappointing.
Beware, This hotel will quote you one rate and charge you another that is much higher.
Opinión escrita el 11 de Febrero de 2020
Wife and I booked a room here through getaroom.com. After checking out and paying for the $96.53 room we got another credit card charge for $140.57. Go anywhere else besides Holiday Inn Express & Suites Augusta West! They will rip you off and you won't even know it until it's too late. Today they were smug and snotty as they explained they "were not able" to refund the 2nd charge on my card. No wonder they didn't have many people staying there. It's a shabby hotel with shabby personnel. I'm disputing the charges with my CC company (who has been very helpful) even though it's taken me over 3 hours. Trust me. You don't want to stay there.