Courtyard Austin Northwest/Arboretum

Starting at

$ 164

Property Location With a stay at Courtyard by Marriott Austin The Domain Area in Austin (Gateway), you'll be a 4-minute drive from The Domain and 11 minutes from Blanton Museum of Art. This hotel is 8.3 mi (13.4 km) from University of Texas at Austin and 8.7 mi (14 km) from University of Texas Tower...

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Property Info

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Location With a stay at Courtyard by Marriott Austin The Domain Area in Austin (Gateway), you'll be a 4-minute drive from The Domain and 11 minutes from Blanton Museum of Art. This hotel is 8.3 mi (13.4 km) from University of Texas at Austin and 8.7 mi (14 km) from University of Texas Tower. Distances are displayed to the nearest 0.1 mile and kilometer. - Arboretum at Great Hills Mall - 1.6 km / 1 mi - Q2 Stadium - 3.2 km / 2 mi - The Domain - 3.5 km / 2.2 mi - Norris Conference Centers - 4.5 km / 2.8 mi - St. David's North Austin Medical Center - 6.1 km / 3.8 mi - Mount Bonnell - 9...

9409 Stonelake Blvd, Austin, TX 78759, USA - Austin, Texas - U.S - 78759

Property Amenities

Check-in starts at: 15:00

Check-out ends at: 11:00

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    115

  • Very Good

    114

  • Good

    47

  • Reasonable

    25

  • Bad

    16

Travelers profile
  • Business

    124

  • Couples

    53

  • Solo travel

    21

  • Family

    74

  • Friends getaway

    21

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Worst hotel ever!

Reviewed 2 august, 2022

I chose this hotel for the location and because I am a Bonvoy member for a recent work trip. DON'T STAY AT THIS HOTEL! I should have left even before checking in. The lobby was a wreck with minor construction and cleaning supplies all over the place. The front desk staff were not professional in the least. The elevator walls and doors were filthy and the floor was in ill repair. The sleeping room was musty and smelled terrible. The bathroom was also in ill repair. The lighting was YELLOW and there was peeling calk around the tub faucet. When I woke in the morning, everything in the room was damp! I expect a certain level of quality when staying at a Marriott hotel and this one was worse than any hotel I have ever stayed in! It needs to be gutted and completely redone!! Horrible experience to say the least!

KKellycup18

Not going back here

Reviewed 6 april, 2022

Why did I book this hotel without looking at TripAdvisor!! Look at the 1 and 2 star reviews. FIrst off agree with last review, this hotel is WORKED OVER big time. You are greeted immediately with the look of a worn out front door and a rug that looks like it was the 2004 make-over that all these hotels go back then. There are only 2 check-in stations and when I arrived the lady was busy with a guy and didn't say "I will be right with you" or anything. So I am Titanium Elite for Life so I expect a good room and they did give me a larger than usual room, and right next to the elevator, right no long walks to get to lobby. BUTTTT the doors on the elevator slam shut every time you use them and we're talking THUD. I was awaked at 6am, I am still on west coast time so that was 4am to me. At first I am thinking this is a sliding glass door but then realized it was the elevator. Also the toilet was running all night and the clock on the nighstand had the wrong time (30 minutes early). So I reported the toilet and clock in the AM, I should have asked for a new room but since it was just one more night i went with it. Big mistake, today I could actually sleep a little longer but not in Room 220. Also toilet still leaking and clock still wrong. I went to complain and the night clerk and I said how about a beer and snack for my trouble, she said okay. I checked out in the AM wihtout checking my bill and she billed me for it!!!! I will never go back to this hotel again. Oh did I mentino it is so close to the freeway that there is also freeway noise.

Badq45t

Needs a complete makeover or downgraded.

Reviewed 26 september, 2021

I’ve stayed at every type of Marriott they have, been a bonvoy member for years. This Courtyard was definitely a disappointment. Upon check-in noticed a musty, damp smell in the hallways and it was dark and the carpets were heavily stained. Got into the room and had cracked ceilings, dirty remotes (definitely not up to Covid protocol), and a very small TV. Also, missing trim on the night stand, stained carpet in the room and lights that didn’t work. Overall just a disappointment. I know it’s not the JW but you expect the Courtyard to be clean, up to date, and light and bright. Don’t expect the Starbucks that they advertise to be open, hasn’t been for a long time. You might get lucky and get coffee depending on who’s working the front desk.

Passport04256589627

Bamboozled by courtyard

Reviewed 26 september, 2021

We booked this hotel a week before coming to Austin, secured with a credit card and checked in for late arrival. When we arrived at the hotel at 9pm, after calling for 3 hours with no answer, we were told that they overbooked and our room was gone. The front desk guy found another hotel for us which was all around terrible. Train passing every hour, bed ridiculously hard, stains on the carpet. Yet he told us this would be an upgrade. What has happened to customer service in America? Marriott needs to do better by their customers!

flygirla

The WORST

Reviewed 31 august, 2021

The hotel itself was in poor condition. Terrible smell, dirty bathroom with cracked ceiling and paint in the bathroom. What made it the worst was my experience dealing with staff and management. I left a suitcase there and one of the staff was able to find it and validated it was mine. She said she would hold it so my niece would pick it up and assured me they would not give it to anyone without a proper ID. My niece arrived two days later to pick it up and it was gone. They changed their story each time from telling me they gave it someone else, to lying that they actually never had the suitcase, to telling me they would reimburse me, to now, not calling me back or doing anything about it.

Yvonne R