Extended Stay America - Austin - Northwest - Lakeline Mall
Check-out ends at: 11:00
13858 US-183, Austin, TX 78750, USA - Austin, Texas - U.S - 78750
Check-out ends at: 11:00
Would have been 5 stars with honesty
Reviewed 28 november, 2022
The hotel room was fine. As far as the stove working, ac/heat-fridge was fine, however, in the 2nd week I stayed, 6 out of 7 nights I had to take cold showers due to the water heaters going out…. Was told by Kenneth, the manager on-site, that I “was getting a refund for half the weekly stay”… days later I check the statement and was only refunded $41 of my $536 weekly rate. There are other options for better hotels in the area.
Bugs, Underwear, and Crumbs, Oh My!
Reviewed 13 november, 2022
My friend and I stayed for one night (thankfully just one night…) and although we weren’t expecting much for this inexpensive hotel, we feel like we still overpaid for this room after seeing the condition it was in. The room seems as though it wasn’t cleaned before us except the beds were made. As soon as we walked in and took our shoes off we noticed the floor was full of crumbs and was very sticky. Then we discover that the toilet had remnants of urine on top of and under the toilet seat. We also noticed near the bed was a discarded piece of unknown clothing and some smashed up dorito chips on the floor. Then as I went to use the restroom after my friend, I turned the light on to discover a big bug crawling around the sink and my toothbrush and as I tried to guide the bug down the sink another bug appeared…to top it all off the A/C began to blow and my friend and I instantly looked at each other to ask if we both smelled that foul smell…as you may have guessed I do not recommend staying here. It was very dirty and unsanitary and almost scary to sleep in. Regardless of the low cost per night this was not an enjoyable experience and we suggest you pay extra to stay elsewhere. I’ve also included some pictures I took while there.
Austin Life 2022
Reviewed 25 february, 2022
Great location to stay while visiting friends and family in Austin. There's everything you need and easy access to site seeing and enjoying all the things that screams Austin. The front desk evening girl was full of energy and gave us a lot of fun ideas that we would of never done but made out trip complete. We're sad too say goodbye but will never forget the day we had the best hospitality with a simple girl who had the passion to get us there and we will be arriving soon. Stay Strong Jeanna
Reviewed 24 february, 2022
It’s been a great place for my family and it’s exciting and sad at the same time to be moving on. Loved all the hospitality and kind caring associates. Thank you for the last few years making us feel at home. To all of the associates thank you for all you do on a daily basis and always with a smile !
Home away from home
Reviewed 23 february, 2022
Great place and staff. So many changes In management and staff and hAs made this feel like a whole new establishment and a home away from home and looking forward extending another 90 days. Thank you to all the staff for making sure we are accommodating at all times