TripAdvisor Rating
Based on 123 reviews
See all**Property Location**.Located in Austin, Extended Stay America Austin - Northwest - Lakeline Mall is within a 15-minute drive of The Domain and Lake Travis. This hotel is 11.6 mi (18.7 km) from Lake Austin and 11.3 mi (18.2 km) from St. David's North Austin Medical Center. Distances...
More about the hotel
Great Experience
Wonderful place to stay while visiting my girlfriend this past week. The staff was extremely awesome and went far and beyond to make sure we enjoyed a week of relaxing and much needed downtime during such stressful times. The Customer care, cleanliness and all the precautions taken for running a safe and happy hotel deserves so much more than five stars. Thank you for all the new memories that everyone deserves in 2020. Stay Safe! Sincerely, Paul
Great Time And Experience
There is so many great things I can say about our visit with family and friends. I truly appreciate the management and his staff and the pride they take in their hotel and clearly put guest first. During this time of Covid-19, they follow all expectations and expect their guest to as well. Thank you for giving us all a great visit during this time of crisis. Sincerely, Danielle
Awful
We were in Austin for our 33rd anniversary. Didn't know much about the place as my sister made the reservation as a gift to us. Have never experienced such rudeness! My sister said the same thing when she called me. The manager was OK, but the redhead! You need to be in another line of work where speaking to people will not be forced on you. The outside was filthy! Ever heard of a broom or disposing of trash? The water pressure was poor. It was extended stay and we had never stayed in one. When we asked about the coffee pot, was told, "if you want one come get it." Click. Asked if they had an ice machine. Answer: No. You have ice trays." Click. The bed was very hard, the sheets were see through, and no bedspread or blanket whatsoever. All I can say is, never again!
Great facility and great staff! Loved this place!!
I have a group of old high school girlfriends that love to meet up every few months and catch up on life. We have know each other most of our lives. Recently we met up with a friend staying here and wow the place was awesome. The staff was friendly the entire time. The staff was very helpful with telling us what is around and things to do and places to go see and eat. We really enjoyed the facility, the rooms are very clean and comfortable and private. Great get girls get away weekend, thanks for helping us make new memories.
Business Trip
Had a great week and was able to wrap of business early and enjoy some down time to enjoy the rest of my stay before heading back home. The hotel was a nice break with very accommodating on all things being of importance. Thank you for going the extra mile. Awesome Place!