Based on 228 review
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Dream better at the Sleep Inn and Suites Austin North - I-35 hotel in Austin, TX near Austin Convention Center and Round Rock Medical Center. This smoke- free hotel is near destinations like Hawaiian Falls Waterpark, Dell Diamond, University of Texas at Austin, the Austin City Limits Music Festival and Virginia College. Enjoy amenities like free hot breakfast, free WiFi, free parking, indoor heated pool and a 50-guest meeting room. We also offer guest laundry facilities and a business center with copy and fax services. Guest rooms include HDTV, refrigerator, microwave, desk and coffee maker. A...More details
Check-out ends at: 11:00
Pool and wellness facilitiesIndoor pool
Horrible customer service!!!!!
Reviewed 19 february, 2021
Due to the weather from the arctic blast we were unable to make our stay. This terrible excuse for a hotel could not waive a cancelation fee. We have beem without water or powee since Monday. Lots of roads are still not driveable. Will never book again with them!
Dirty Towels, Blood on comforter, Greated with Hostility
Reviewed 23 july, 2020
Not surprised GM Shan Patel used this platform as a sounding board to lie and create a canard after responding my review. I stayed at this hotel 8 times in 56 days and not valued for my loyalty. I was forced to wait about 5 minutes in a foyer between 2 sliding glass doors with no ventilation and unable to get into the lobby in the 100 degree heat calling the front desk with my cellphone and ringing the intercom for the desk person to let me in a reservation I made over an hour before. I was greeted with anger and hostilities by the front desk person when I checked in. My room had dirty towels and a dirty comforter with a blood stain on it. After going to to the manager the next morning getting no resolution I said, I would never stay there again and dealt with Choice Hotels and got my compensation. In response to Patel's false narrative that was on here, I had many conversations with him about bad guest. He said, they never respond anymore to negative postings. No one cares. That is a lie. He has in the past and he did with mine. Patel says, I constantly complained about the walk-in showers. I mention it once. There were problems with dirty towels that felt like sand paper and brought them to the desk. Patel says, I was in between two doors for less than 3 minutes and never proved it. He lied about the temperate outside and time of day as he was not there. It was 100 degrees outside as I looked at my phone weather app when I was calling the front desk and it was not late at night. It was hot in the foyer. I was about to walk out to the parking lot when the rude woman came out of a room. Patel lies it was discussed several times the night clerk was in the laundry room. Fact, it was once with the other manager that I told I will never come back again and Patel. So your statement Patel I am no longer welcome has no merit and stupid and no guest will never come back after treated horribly. There was no thorough investigation he Patel says. Patel lies when he says the night clerk was showing acknowledgement waving her hands. It was not her hands. She threw her arms in the air in an angry manner after I put my hands up in the air like what's is going on? I did it right back like what? She then retaliates throwing her arms in the air again an abrupt angry manner giving me an dirty look. When I got to the counter I said, I don't appreciate your unprofessional attitude. She says, "There was no exchange." I said, I am going to speak to Mr. Patel. She said, "Go a head. I encourage you. I tell them everything." After that, I knew it was her word against mind and you said, you have no audio at the desk. The camera is not on her face only on the customer and the other manager said there was no camera at the location her coming out of the laundry room. Just on me at the sliding glass door. Patel managed hotels are cheap and don't give refunds. When your manager would not give me a refund I dealt with Choice Hotels. They gave me points equivalent to a one night stay there. Your desk person created a hostile environment that was more than a minor wait not me. She was station at the desk and with her aggressive behavior. You are short staffed and make clerks do laundry. Patel lies saying I was using bullying tactics without backing up his statement. After I got my free stay with Choice, I called Patel two days later just to hear Patel lie and not respect our rapport. Lastly, Sleep Inn were fine and financially penalized for this incident. I have two recorded conversations with Choice Hotels Guest Relations confirming you were and it was put in your file along with the other 9 complaints that I can prove. As part of that conversation moving forward done through Choice Hotels, they request I have send a screen shot to them to validate your canard you wrote. You were the one who bullied me when you broke this website's management Response Guidelines Respectful of Privacy: No speculation as to the identity of the reviewer. Personal information that may be used to identify an individual is prohibited which you did by posting my name.
Reviewed 18 march, 2020
Front desk person who was a asian lady would not honor choice employee right and showed horrible hospitality in general to try to resolve the problem. Asked many different questions for employment verification and still was not satisfied. Would recommend NO ONE stay at this property. Stay at the comfort suites 2 miles down the road
Great place and best breakfast
Reviewed 16 december, 2019
Clean place and very friendly staff...was in town for business and will be staying here next time in area...best part of my stay was breakfast, they actually have real eggs, I highly recommend this place.
Very hostile hospitality Services
Reviewed 9 december, 2019
FD person was unkind when we tried to check in with Choice special rate. Never advised this unkind hospitality services! Even my wife was with her daughters, she was explaining about reservation, Sam Patel who was FD person didn’t listen! Very bad attitude.