Based on 621 review
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Located on the western outskirts of the Royal Burgh of Banff on the A98, Banff to Inverness road. This comfortable 1970's purpose built hotel sits overlooking the Moray Firth. With magnificent views to the North and the Caithness Hills the area abounds with secluded sandy coves and precipitous cliff top paths from which to enjoy the highland scenery and superb sunsets that distinguish this section of coastline. All 35 en-suite bedrooms have been re-furbished over the last couple of years to a very high standard with custom made co-ordinated furnishings. With subtle décor and task lighting now ...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Reception servicesLuggage storage
Food and service
Reviewed 5 december, 2021
Recently visited Banff Springs for a birthday celebration meal with family. The whole experience was very good with delicious food and polite, friendly staff. The surroundings are lovely with great attention to detail. Thank you for a lovely memory, hopefully visit again soon!
Room for improvement.
Reviewed 19 november, 2021
Visited recently for an afternoon tea, good table with excellent view of the bay and very clean , standard high tea served but disappointed with the sandwiches which were small doughy rolls with very limited filling , the roast beef filling consisted of a wafer thin slice which was tasteless, the egg filling was scant to say the least , small sausage rolls were excellent as were the assortment of cakes , difficult to get service form staff and had to go to reception to ask for more tea and coffee , it was reasonably good but the more imagination could be used fro the sandwiches and perhaps resort to bread rather than the rolls offered. The other rather annoying issue was the background music was at a level which was just bearable, I've nothing against music being played but it should be in the background and not slightly overbearing . Was it worth bringing to the staffs attention ? , as the staff were generally young I don't think they would have noticed. At £15 a head its not expensive but it could just be slightly better , it wouldn't take much.
Profit above customer service!
Reviewed 16 october, 2021
Booked 2 night Dinner, Bed & Breakfast. On 2nd night the price of a fillet steak had increased by 20% on the previous evening and all prices appeared to have increased by between 8 - 20%, with no prior warning. On questioning this we were advised it was a new menu, however most items had been on the evening previously - just at lower prices. We politely complained that this was immoral to increase prices with no warning mid stay and were advised that if we didn't like it we could eat from the bar menu! Talk about adding insult to injury. We declined and took ourselves to the Fife Lodge Hotel where we had an excellent meal. This wasn't a question of affordability but principle - the Manager clearly doesn't value repeat custom.
Price increase for food midstay
Reviewed 14 october, 2021
Sat down for dinner, day 2 of a 2 day stay. Menu given had a significant price increase without warning. We had booked Dinner B&B with a £24 allowance for Dinner. We previously paid £108 for our meal, we estimated same meal would now probably cost nearer £150. So we politely complained and was offered the Bar Menu as a solution. To say that we were/are annoyed was/is an understatement. It isn't the cost that we are aggrieved at but the way customers have been treated. We had hoped this would become a regular place to get away for a couple of days.
Another return visit
Reviewed 11 october, 2021
We enjoyed a very good light lunch, seated in the dining room with expansive sea views, service was very professional, menu had a wide choice of dishes at competitive prices . All covid rules were being observed. On site parking.