Felt like home away from home
Reviewed 31 August, 2021
This is a great little hotel. It is a two minute walk to Terminal 21, immediately next door to Robinson Department store and Robinson supermarket, and a 3 minute walk to Asok BTS. Its always easy to get a taxi or Bolt within minutes. The hotel is kept clean and spotless by the friendly housekeeping staff. The internet is good and included, the beds and pillows are comfortable, and the AC cools well. Of the 30 some hotels I have stay in within Bangkok, this is the favorite. There are no useable balconies, but there is a front patio by the lobby door that is great for eating local takeout. The hotel has no internal food service during Covid. The manager Khun Kikki Jutharat is the best feature of the hotel. She goes well beyond the normal customer service found in most hotels, and expended tremendous effort to help me with so many visa and miscellaneous issues. The hotel is lucky to have her! On the other shift, Khun Kuk was equally as helpful.
Reviewed 9 March, 2020
This is a old hotel with very outdated room. The room has a strange smell. Breakfast is at a small corner, with only a few tables, with limited food. One of staff is very rude. She is shouting at me over the phone, with very bad English. To this staff, I am a paying guest and you are only a empolyee of this hotel. Please know your role in your organisation. You choose to work in a hotel, your job is to serve the guest. I walked in as a paying guest, not to tolerate your rudeness. To the management, you are paying this rude empolyee salary to drive your customers away. I will not stay here again.
Cozy hotel, great location, value for money.
Reviewed 26 January, 2020
Stayed 3 nights at The Key Bangkok Hotel and certainly will come back again in my next visit.
The hotel's location is just a stone throw away from both BTS and MRT train stations, Terminal 21 and few minutes walk to Health Land Spa and Wellness. The entrance to the hotel needs a little effort to
The room is clean and spacious with a simple kitchenette facilities. The checking-in was a breeze as the front desk staff were efficient and friendly.
Helpful staff, great location, reasonable price
Reviewed 25 January, 2020
The Key offers a good stay, excellent location, helpful staff; all at a reasonable price.
I have mobility problems and the desk staff, Koi and Lek, helped me with an excellent accommodation. They gave me an upgrade with a walk-in-shower that made my stay possible. The breakfast staff person was also extremely helpful, going out of her way to serve me coffee and breakfast items.
Reviewed 23 January, 2020
I have had the pleasure to visit for first time Keyhotel in Bangkok. All staff was excellent and special thanks to mr Aon at the lobby. He was professional and welcomed me like I was coming to my own home. From now on The Key hotel is my future home in Bangkok. Thank you Key staff for great service. The cleaning of the room was excellent and cleaning of the room was first class.
See you soon again Key hotel staff.