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This luxurious hotel basks in its prime setting, lying at the heart of the mesmerising city of Barcelona. The hotel is situated just a short distance away from the cultural and historical centre of the city. Las Ramblas and Plaza Cataluña are located within easy access of the hotel. Links to the public transport network, as well as a vast array of restaurants, shops and entertainment venues can be found nearby. This wonderful hotel enjoys an attractive architectural design, blending effortlessly with its culturally- rich surroundings. The guest rooms are superbly appointed, offering a haven of...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Business Facilities / FacilitiesMeeting RoomsSteam roomBusiness Center
Pool and wellness facilities.
Reception servicesConciergeLuggage storage
Not in a good shape, Renovation required.
Reviewed 1 november, 2021
The hotel is not in a good shape, Renovation required. So was the door to the bathroom out of order. Not nice at all. Breakfast is very nice. Room is noisy in case a cruse liner is at the dock - quite often.
Great deception, need refurbishing and new look.
Reviewed 31 october, 2021
This hotel has nice location just next to World Trade Center, near cruise ships port and near the most touristic zone of Barcelona- las Ramblas. And the staff at the reception is very professional and attentive. This is positive side of the story. The negative side is that this hotel is very far away from being “five star grand lujo” as they claim to be. The floor in the corridor was dirty, nobody clean it in the whole day. The plastic glove lost by somebody from cleaning was laying in the middle of corridor for over 5 hours. The bathroom needs serious refurbishment, starting from bath itself with suspicious black spots on the edge. The decoration wood on the lateral part looks very old and unfashioned. There is no soap holder. The “big variety” of tea and coffee is just 4 capsules of coffee and 3 green tea teabags. I asked for simple black tea and they told me they don’t have it. Finally, 10 hours later, late night, they delivered 4 teabags of black tea. So, we felt ourselves cheated - for the price of 5 star grand lujo (luxury) we just received quality of 3 star hotel and confusing smiles of people from reception. Really the price do not deserve this quality.
Worst 5 stars hotel - never again
Reviewed 29 october, 2021
We choose this hotel based on the location and official stars. Unfortunately the experience was the worst we ever had in a 5 stars hotel. Minibar empty. Five times ask them to refill it. They finally bring something after one and a half day and three unpleasant discussions with someone at the reception. No supervisor or manager available to talk to. Finally they bring just four juices and not even one bottle of water. Room was kind of clean, but dirty coffee cups, no toilet paper, no refill of coffee capsules. All three beds are really uncomfortable for all four of us. So, never again at this hotel.
Used *to be a 5* hotel - no longer!
Reviewed 19 october, 2021
We have been using this hotel in Barcelona for at least 15-years. It has always been outstanding. But something has happened to it. When we checked in (22:30 hrs) we were told that the restaurants were closed, but there was room service. We got to the room and tried room service. No one answered the phone. No one answered the phone at reception either. We went back down to reception to get a menu for room service and to place the order. (The hotel is using QR codes now, so you have to know to have a smart-phone with QR decoding in order to see anything of the hotel - menus, other info, etc). Prior to our stay someone had broken the hand-held shower holder. I requested that it be repaired, which happened the very next day (good job!). Whenever we went to reception for anything (change money, request tissues, ask for the room to be cleaned early, etc) we had to wait and wait, as there were always insufficient numbers of receptionists for the number of guest inquiries (check-ins and outs, etc). There was no information given about Spanish National Day when all of the stores were closed. We found out when we saw all of the storefronts boarded up. When we went to have an afternoon snack we were told that the only restaurant was on the roof. We got to the restaurant/bar which was closed with no information except that it was closed. Any information available in the lobby was only printed in Catalan (not even Spanish) which is improper for an international 5* hotel. Lack of information, lack of staff, and general malaise made this our last stay at this hotel, even though the rooms are large and nicely furnished, bellhop service was outstanding, and they have the best breakfasts in the area.
Not worth the money, not a 5* Hotel
Reviewed 1 october, 2021
We booked a Superior Triple Room back in 2020 but due to Covid it was postponed. We got a voucher from Eurostars worth the money we paid and we rebooked the Hotel for September 2021 for 400 Euro more than what we already paid. Since it was a 5* Hotel we expected a lot more than what we got. When we arrived with there were three receptionist, while one was talking to another guest the two other didn't give us any attention. We were told that check-in is at 3 o'clock (We asked for an early check-in in advance; other Hotels offer to call you when the room is ready at least.) and that we should return then. Nobody offered us to leave the lugagge at the Hotel, they only reacted when we asked them about it. They also didn't ask us if we wanted a map or any recommendations. We had breakfast included which was not mentioned either or anything else about the Hotel and its services. The room itself was very spacious which was positive. But it was not clean and everything was worm off. The Bathtub is covered with a wooden panel but there was some kind of mud coming down. There was mould on the tiles. The cover from the shower head fell on my head while showering. There were rust stains on the floor. The cups offered with the coffee machine were dirty and they just cleaned it with water instead of bringing new clean cups. We asked for a wine bottle opener and wine glasses at the reception but the lady told us to call the room service. The room service didn't speak English and it took a long time until they understood us. The Breakfast Buffet was really good, they offered a lot of different stuff and the Staff was friendly. The Hotel is located near the port and you can easily walk to rambles but there's also a Bus Stop right infront of the Hotel. We took a drink at the rooftop bar but the drinks were horrible. They didn't have half of the cocktails on the menu and we the drinks weren't decorated in any way. No straw or fruits, no ice cubes. They didn't really taste good and one drink was not the one we ordered. All in all we wouldn't recommend this place to anyone, especially when they're looking for a five star Hotel. It was really disappointing.