Based on 1468 review
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This 4 superior star hotel is located in the most trendy Barcelona district and was established in 2008 in a skyscraper designed by Dominique Perrault. It is a short drive away from the CCIB, 10 minuts walking to Torre Agbar and the nearest metro station is Poblenou. The Hotel features 1 restaurant, 2 bars and 2 terraces, a conference space and meeting rooms with daylight, an outdoor swimming pool, a 24 hours free access gym, a Spa center and a terrace located in the 24th floor that offers a stunning views over the city.
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesPool
Business Facilities / FacilitiesMeeting Rooms
Reception servicesConciergeLuggage storage
Theft by the hotel staff
Reviewed 16 october, 2021
Horrible experience with the hotel. I was staying here on a school trip, so we had no choice but to stay here. When I checked into the hotel, I upgraded my room to a suite. I went shopping on Sunday and still had my new purchases in my shopping bag in the room. After coming back from few meetings, my bags have disappeared from my room. I immediately reported to the hotel staff. They were able to recover some but not all of my items. Any items that came back to me were damaged. The hotel tried to cover up the incident first by saying that it was a mistake. Then they tried to tell me that there was nothing in my shopping bag even though they returned some of my items damaged. Then they said to me that it's the hotel policy not to toss out shopping bags even though some guests got mad that they didn't toss out the shopping bags. I sent a message to others who traveled together, and they told me that they had an empty shopping bag that theirs did not get tossed out per the hotel policy. Lastly, the hotel staff kept telling each other that the situation had been resolved when the hotel did not resolve the theft from my room. The experience manager ghosted me until I raised my concerns to the travel agency who booked us there. However, the travel agency returned to me saying that the manager was very apologetic and embarrassed by the situation. Their staff ghosted me, but they were apologizing to the travel agency who brought them business instead. It shows that the hotel's priority is with their profit and robbing their guests instead of providing a quality hospitality service for their guests. After multiple attempts of reaching out to them, their experience manager eventually came back to me on an email apologizing for the situation. In addition, he offered to pay back in hotel reward points for the incident. Honestly, why would any rational person stay at a hotel where they got robbed from their room where the hotel staff works harder to cover up the incident rather than resolving it? Then they asked for my banking information to refund lost items. How can I trust a hotel with my banking info where I experience theft. I asked them to refund the portion of what I paid for my stay. The hotel once again ghosted my emails. This is truly the worst experience I have ever had at a hotel. I have never seen bad hospitality work from a hotel that is rated as a 4-star hotel. One of my classmates asked about the incident as she was checking out, and the manager lied to her and told her that the incident was resolved.
Average hotel except bed bugs
Reviewed 11 october, 2021
We were there as a big group on a school trip so this hotel was not my choosing. I thought it seemed new and clean, so it felt like a decent choice considering how big our group was. Overall I would have given this place 3 stars until I arrived back home to see that I was covered in bed bug bites, which could have only occurred in that hotel. A few others in my group also had the same issue, so all arrows point back to the Melia Sky. They also handled the misplacement of another guests personal items by the housekeeping very poorly, so I would give this place 1 star based on their lack of accountability and ability to keep a clean hotel. Sorry - but the people should know!
Amazing stay at the Melia Sky while touring Spain
Reviewed 10 october, 2021
Wonderful & relaxing stay! We encountered an issue with our reservation and Paola from reception immediately addressed our concerns and resolved them. Panchita’s culinary talents created memorable breakfast experiences. Her eggs Benedict “con salmon” were delicious! Thank you Evelina for your quick smiles and the breakfast “Coca colas” Can’t wait to be back!
Unhelpful Staff, bad breakfast, ruined trip.
Reviewed 29 september, 2021
Worst service I've ever received as a paying customer from a hotel in my life. I usually enjoy staying at the Melia (like Marbella and Madrid), but Barcelona was a special brand of unhelpful staff. I would not recommend. We had used a discount that we had used many times before, but due to an obscure policy change- we were not able to use it. We were not told we could not use it until we arrived at the front desk. We spent more than an hour or two in the front lobby- obviously stressed and worried about what would happen during our stay- and received absolutely no help in doing so. Comparatively- any other hotel manager would have realized that this was somewhat of a predicament and helped us through it, but that was simply not the treatment we received. I sincerely hope the staff at this hotel read this carefully: it is standard practice in your industry to do your best to help customers use the same price they have paid to get a room as similar as possible to the one that they could not have. Instead of just saying no, and leaving us on our own in YOUR lobby to "figure it out". We ended up paying almost 400 euros more to stay in a room that was significantly worse than the one that we would have gotten, because the staff refused to recognize that we needed the money back to book a room at THEIR hotel. I understand the no refund policy, and I understand it well. But if a paying customer is asking to transfer money they have *already spent* at your hotel, to use on a different room- you need a policy that helps clients reorganize their stay. I cannot stress how unhelpful the staff at the front desk were when we were having troubles. This was all on top of the fact that we know for a fact that hotel staff *can* make exceptions when it comes to this kind of discount after the policy change, and we know this for a fact. It was also exceptionally difficult to change the phone number on their rewards member site to be able to transfer some of the points we had paid with. If it weren't for the absolutely friendly service on the phone that we received from (Laura?), I would likely completely write off the Melia in general. While it still took a while, and it was largely inconvenient and totally ruined our entire first day in Barcelona, it was not for a lack of her trying her absolute hardest to help us. Now as for the breakfast. I think the breakfast we had downstairs (not at the Level) was one of the worst hotel breakfasts I've ever had at a hotel that claims to be a 4 (or 5?) star hotel. The colder food was.. fine. It was scarce and a little stale at times (and the fruit tended to be a little soggy), but it was not the worst. The hot food was a shining example of what NOT to serve to living beings. The eggs were okay- if anything they could have used some seasoning. The sausages were terrible, the potato disks were hit and miss- sometimes soft and fluffy, sometimes hard as frisbees. The vegetables were a sham, and I would feel unfortunate if I were a vegetarian. My parents, once they arrived at the hotel, were staying in a Level room (which we worked extremely hard to get for them), and they had breakfast on the Level. They were treated extremely well from the beginning and breakfast was no exception. When they invited us up to eat with them, we could clearly see the difference in the quality of breakfasts between the upstairs and the downstairs. It was quite obvious that the leftover breakfast from the Level was being sent down to the floor level breakfast (and if it wasn't, I would strongly recommend you investigate why there is such a discrepancy in quality between the two). We were also treated a thousand times better by the staff on the Level (presumably because they thought we were "better" than the room we were actually staying in). The cleaning service was also an issue when it came to timeliness. I'm sure there were more "important" rooms to clean. Please do better. Never coming back to this branch for sure.
Reviewed 27 september, 2021
good, but public transport day cards to see the whole city easily. Room was good and clean. The sea view was limited because of a steel wall as part of decoration. a little bit of the elevator noise could be heard in the room as the room was located directly infront of it.