Based on 481 review
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The renovated Chicago Marriott Midway Airport Hotel is located two blocks from MDW offering a free 24-hr shuttle service, room service, certified meeting planners and multiple onsite dining options.Any additional person fees and resort fees are collected directly from the hotel at check in.
Check-out ends at: 11:00
Upgraded room was nice
Reviewed 21 september, 2021
He got an upgraded room so it was larger with a king bed and a view of the parking lot. Mini fridge, microwave, tv, ironing items and hairdryer. Always nice to have a hairdryer since my hair is so thick. I know people don’t write much anymore but I needed a pen and they didn’t have one. Luckily I found one in one of my suitcase pockets from another stay. Had to map out the to do activities. The bed was pretty comfy - not too soft where you sink in and not too hard where you can’t get sleep on your side without discomfort. The pillows were of differing fluff so that was also a plus. I have neck issues so pillows are important to me. Masks are required in all public areas. Breakfast is served but approx $19 unless you are an elite rewards member. It comprises hot and cold dishes which change. And on the last morning they didn’t serve breakfast. It was too early for me to ask why. I just headed to the Starbucks in the hotel lobby. The powdered eggs are much better if they have just been made. Not as rubbery. We got to compare since we ate breakfast twice and I can attest to that. There were mini crepes with whipped cream in the middle which were good, pancakes, hash browns, eggs, bacon, sausage links, cereal, oatmeal, toast, fruit, yogurt, pastries - that much I can remember. Juice and coffee on request. Not sure about other drink types. Was a decent breakfast but I wouldn’t pay $19 for it. The hotel provides a shuttle to the airport. It takes share rides about 20 minutes to come out unless they are completing a trip at Midway airport. The shuttle is handy as you can catch it to the airport and take the train downtown. Cheaper and less hassle than a ride share which can be expensive and get stuck in traffic. One of the ride I took cost $90. It was ridiculous. Learnt my lesson. Took just as long as the train ride. I suggest taking the train - orange line is all you have to remember as the train loops around downtown and returns to the airport. Then you can take the hotel shuttle back to the hotel. There are several restaurants in the hotel compound and also in the area around the hotel. TGIF, Lou Malnati’s, Panda Express, Culver’s are some of them. Since he didn’t like any of those, we took a ride share and went to eat at another restaurant. The hotel has an indoor pool, gym, convenience section and business center. Bring your towel or ask for one at the front desk. No towels in the gym either. There are ice and beverage rooms on the floor but no beverage machine in them, only an ice machine. You can get drinks and snacks plus odds and ends at the convenience section. And there is a Starbucks on site. The staff at the hotel are professional. Friendliness levels vary. Their knowledge on the hotel shuttle also varies and they need reminders if you let them know you want to ride the shuttle. The shuttle is supposed to come at the top of the hour and every half hour or something like that but it’s all very confused since we waited with other people and the shuttle never showed up. So definitely remind them and leave early, especially if you have to catch a flight. Also, there are other perks for elite members but they don’t tell you so you need to check. Parking is available although it is shared with the other hotels on the lot. I would stay here again. It helps that he is an elite rewards member. The location is not as convenient for activities but the hotel is better than average as it’s been upkept.
Reviewed 13 august, 2021
Flight was cancelled leaving me scrambling to find a place to stay for the night. The only place left was at The Chicago Marriott Midway. The room was $230 for the most mediocre facilities. The furniture was tattered, scuffed, and not taken care of. The elevator had garbage in it and the floor was sticky. Overall the hotel was dirty, staff was uninviting, and the room was dingy.
Lifetime Titanium Elite - Tossed to the Street
Reviewed 30 july, 2021
Reservation booked through Elite Toll Free Number six nights ahead of reservation. The reservationist made an error on booking by guaranteeing a suite. When I arrived, we were given a small room with a king bed. We needed two beds. I returned to the front desk and they were completely uncaring or helpful. Explained my situation and needed a room with two queen beds, “sorry we’re completely book”. I mentioned my Lifetime Titanium status and it didn’t elicit any response at all other than a slight nod. Asked one last time, “can you call someone? I’m sure there’s something that can be done? I was told no and to try booking something on line. I found a replacement 40 minutes away through toll free number. The reservationist said, “we should always be able to accommodate our Titanium members. It’s really shameful they’re not trying.” Agree, not even an attempt to accommodate their most loyal guests.
Reviewed 8 july, 2021
Covid has been hard on travelers, I’m very ready for hotels to stop offering excuses! I had to return to the front desk to get water that wasn’t offered on check in, I returned AGAIN for a plastic bag (because there were no ice buckets 🙄🙄) Concierge club not open with no plans to reopen. On a brighter note the restaurant is delicious!
Avoid If Possible
Reviewed 29 june, 2021
From the perspective of a Bonvoy Platinum elite member, this was a poor experience. When we checked in there was no upgrade of any kind even though the place was half empty. The rep who checked us in must have been very new as she didn’t acknowledge my status at all. When I asked what I got for being Platinum, she said “I don’t know”. When I asked for a room upgrade, she said nothing was available which was clearly a lie. The lounge and restaurant remain closed even though the economy has roared back. When I asked if they do anything for breakfast, I was told they give a “goodie bag”. This consisted of a packaged muffin and 1 bar of granola. There wasn’t even any coffee available and had to buy it at the nearby Starbucks. Rooms are dated and in need of renovation. We had a black hole in our sink porcelain. Water sprayed out of sink and was too hot. I actually burned my foot in the shower checking the water temp. This could do some damage to a child. We were told the airport shuttle stops on the hour and then every 20 minutes. We waited outside and no one came by on the hour. When we complained, they called the driver and then he stopped at 20 minutes after the hour but nearly were late for our flight. This is definitely a lower end Marriott that was probably hit hard by the pandemic and they seem to be restricting service to make up losses. Would avoid if possible especially if Bonvoy Elite.