Péssimo - se puder evitar não fique aqui. Horrible - don't stay here if you can avoid it!
Reviewed 17 August, 2020
The hotel is the worst of Vila Gale group I ever experienced - and I have experienced a few. Poorly organised, the common areas are small and the staff is unable to manage it in a way that allows the guests to enjoy the space "equally". In my experience, I stayed for 3 days with my family and didn't once use the outdoor pools because the lounges were always occupied by other guests who "marked" them in the morning and stayed the entire day. The breakfast was so bad we only had it the first day - we preferred to leave the hotel and enjoy our breakfast outside for the rest of our stay. It's so bad it's almost ridiculous - plates with 2 slices of flamengo cheese and 2 slices of ham, butter, processed jams, and that's it. No other offers of any regional produce whatsoever. The coffee is watery and offered in those large "tanks", tasteless. No capuccino, no expresso, nothing. Scrambled eggs are horrible. Fruit is pre-sliced and offered in micro-doses in what looks like a doll portion, and was basically oranges. We tried the buffet dinner when we arrived and that was unreal - all the food was almost cold, no flavour, no quality at all, rubbery textures. We even wondered what was the purpose of having again micro-servings of chorizo, 2 slices per cup (!), which weren't even cooked. Only positive note is the bed, which was quite nice. When we left we were asked if all was OK, we replied "No", but they didn't really care to know why. Seriously, stay away if you can. Worst hotel I've been in for years, and it's not even cheap.
Reviewed 10 August, 2020
One of those places that make us feel like we are at home. We came here for a long time, almost every year after spending some days in Algarve. This year due to Covid19 we decided to spend our vacations here to escape from the crowd of the beaches. What can I say more, nice and staff, food.......
Great to relax in family!
Reviewed 4 November, 2018
We stayed for long weekend with our kids. The hotel is great, a typical “Herdade” converted into a hotel. All rooms are at ground level, with little balconies overlooking the olive trees, the swimming pool or vineyards. Very nice indoor swimming pool, spa and jacuzzi, and gym. Very nice outdoor pool, small but lovely. With another pool for kids with slides. A playground, tennis, mini golf, horses .... lots of activities. Free wi-fi in all rooms. Buffet breakfast, with great quality and lots of choices. The restaurant is open for lunch and dinner, buffet or a la carte. The food is good in the buffet and they always have traditional dishes and a kids buffet , but it can get very busy, if you have kids you should come early. People are extremely nice. We loved the nice walks along the estate, through the olive trees, the fruit trees and the vineyards, you have a set of trails you can do of almost 10kms. Also the activities organized for kids (free) and for the rest of the family are great, the tractor trip was amazing.
The only downside was when an organized group from Collette arrived, around 20 retired Americans, that made dinner time chaotic......
Reviewed 7 October, 2018
Hotel owns the winery and is just beautiful.We ate an amazing dinner in the hotel's restaurant .Rooms beautiful and properly just amazing.Very quiet and relaxing.Great breakfast with an outdoor terrace. Beautiful pool area.Staff very helpful and accommodating .
Excelent place for families
Reviewed 30 August, 2018
Excelent the place, and all the conditions for any family specially fit those with young children. Very good piscine and other activities for all family. Service is super, with all people very friendly and very efficient always aware to help you to have a very good time. The meals are very good and tasty with the excelent wine from own production of this group - Santa Vitória.