Based on 2305 review
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This business hotel is centrally located, only a few steps from the main shopping boulevard in the west of Berlin. Guests will find numerous shops, restaurants and nightlife spots within a 2-minute walk of the apartment hotel. This historical establishment welcomes its guests in a lobby with 24-hour reception and check-out services, a hotel safe and lift access to the upper floors. Guests may wine and dine in the bar and restaurant within the premises. Those arriving by car may leave their vehicle in the garage. Moreover, conference facilities are also available for the business guests. The sp...More details
Check-out ends at: 11:00
Reviewed 4 december, 2021
Excellent service, staff is very kind, great room and the location is perfect. The hotel itself is very beautiful and very comfortable, everything you need is nearby and you can walk everything! The breakfast is outstanding, by far the best
Pall Sindri E
Reviewed 25 october, 2021
Best and fastest way to get full information about any hotel cleaning standards is to visit its emergency steps on the back of the house. This hotel is so clean and organized well which is obviously immediately reflected by these steps as well. Location is great and the staff are welcoming and helpful. They were all nice - as I don’t recall all their names - so may I just name here two of them: Marco & Fran. Well done!
Reviewed 30 august, 2021
I stayed with my family at H10 Hotels in Kudamm for one week and it was perfect!! We booked the junior suite for 3 persons. The room was big, clean, two double beds, kitchen and everything you could need on a trip. The staff was very helpful and friendly and the breakfast perfect and very well organised. The location also was excellent, in the heart of the city and next the the entrance of the hotel was the Underground.
Failing to meet the standards required
Reviewed 18 september, 2020
Booked a suite and on arrival was advised that due to a "system mix up" there was no suite but a better room would be offered. Willing to take a chance we went to the allocated room which was a junior suite with kitchenette in the front of the old building. The room was awful and unsafe, the kitchenette was basic with a few sticky items of cutlery / crockery. The fridge door would not close properly and one of the lights was blown. The large room had a small double bed, a power point came off the wall exposing wires and another light in the bathroom was blown. To top it off the A/C did not work and rattled and we were expecting 30'c the following day. Obviously we complained the room was unacceptable, after some furious computer tapping and uncertain mutterings a room was found, it miraculously was the exact suite we booked and paid for ! some comment about taking the allocation from someone else was made ? I don't like being made a fool of and I could not work out what was the reason for the room mix up. COVID-19 challenges aside we asked if the hotel was busy and was advised 80% full ?? we doubt this figure as we hardly saw other guests apart from one or two checking in or out. The suite was as we expected, comfortable and spacious, cleaning was done daily but the standard was not up to expectations and could have been better. Ate breakfast just once at 19 euro each it was expensive and bland, across the road we found a bagel café with amazing breakfast so would recommend this. Overall H10 Berlin was a let down and disappointment with very indifferent staff. I would not recommend or use again.
Reviewed 30 july, 2020
We have started numerous times at this hotel and not only we had to wait 45 min to check in, upon ...finally reaching the desk, we were told by an abrupt most rude Spanish speaking receptionist that we will have to wait as check in us at 3pm. Beside, he pointed at me with his finger ans made the arrival process horrendous . That employee’s attitude is an absolute disgrace to the hospitality industry ans certainly kiss instantly loyalty built over time . That receptionist not only was incredibly rude but I almost punched him as he went far too far with his nasty and rude behaviour . In fact the next receptionist that came did confirm ( how ludicrous ) that he has had numerous behavioural issues with guests. Of course, we requested at around 4pm to see the manager who chose instead to convey the message to us that she is in a meeting and that she can see us next day at 11am. Another disgrace and abominable unprofessional attitude . Those individuals should be reprimanded if not dismissed as they are a threat to the reputation of H10 K’dam. Needless to mention that we have had a call or a mail of the so called “manager”. In post COVID time, all resources should be allocated to keeping guests respected and loyal . Last, despite having stayed many times , again and again , we are asked to fill up all documents and show passports . A lot of urgent improvement is needed.