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TripAdvisor Review
Based on 11118 review
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Situated directly on legendary Alexanderplatz square and close to the famous TV Tower, this hotel with its height of 150 m, making it the tallest building in Berlin, is a landmark in its own right. On the 37th floor, there is a panorama terrace offering sensational views over the historical city cen...
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Situated directly on legendary Alexanderplatz square and close to the famous TV Tower, this hotel with its height of 150 m, making it the tallest building in Berlin, is a landmark in its own right. On the 37th floor, there is a panorama terrace offering sensational views over the historical city centre. Centrally located close to train station and bus lines to the airport and surroundings, Berlin Tegel Airport is located 9 km from the hotel. Many famous sights such as Nicolai Quarter and the Museum Island are just a few steps away. This hotel features 1028 rooms, complete with in-room convenie...
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TripAdvisor
Excellent
2712
Very Good
4549
Good
2445
Reasonable
878
Bad
534
Business
1766
Couples
4561
Solo travel
659
Family
1468
Friends getaway
1841
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 24 October, 2021
Great views and well communicate with a lot of different kind of public transport. It must be one of the highest builiding in Berlin, and that is one of the reassons to go on the top of it, to the roof, for enjoyed a beutiful views of the city in the night.
pdiazjunior
Reviewed 6 October, 2021
I checked in at approximately 15:00 hours and went to my room; from the moment I arrived in my room there was no Internet connection for me and even when I was able to get onto the Wi-Fi I was kicked off the Wi-Fi every 10 minutes. Herr Klein (Trainee) helped me on a number of occasions and did everything he could to try and get me Internet service. In fact this young man went above and beyond and it is only because of his exemplary service that I decided to stay a second night. Unfortunately I still don’t have access to the Internet or if I do get access it’s only for about five minutes at a time. I don’t expect Hilton hotel or five star hotel service but I do expect to have Internet access. I feel extremely let down by this hotel and it’s an ability to provide constant and reasonable access to the Internet. As a result I have had to utilise my personal data at great expense to myself.
JustFreddy
Reviewed 2 October, 2021
The staff is not very polite and not very helpful, the beds and pillows are below standard. Toilet and shower basically just nasty.. would not recommend this hotel for anyone. If the staff would be more interested in helping it would be a great start..
Ragnarsv
Reviewed 2 October, 2021
Super knowledgeable, professional, and friendly staff. Excellent cleanliness, comfort, and room service. The hotel is perfectly located, if you like to explore the city. Easy access to restaurants and historical sites.
kateshimizu
Reviewed 29 September, 2021
Worst hotel ever! Checked into my suite only to find it had no windows (I didn’t know that was possible)! Changed my room no problem as the front desk staff was accommodating. Never got the WiFi to work and there was little to no mobile service in the entire hotel. Location is good, directly across from the train station but that was the only plus. Never again!!
Julie D