Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Hotel en un lugar bonito
Opinión escrita el 24 de Marzo de 2015
Reserve este hotel hace un tiempo para ir de visita a Nottingham. Lamentablemente se encuentra lejos de la ciudad y el acceso sin coche es prácticamente una aventura. El lugar es bonito, todo rodeado de bosque. Las habitaciones necesitan una reforma y nueva decoración. El baño estaba renovado hace poco.
El edificio es precioso, y el bar es muy bonito, con chimenea.
Opinión escrita el 20 de Septiembre de 2021
A one night stay to attend a friends wedding and a pleasant experience all round. Comfortable room with a fantastic view of the grounds and a lovely breakfast the following morning. Staff were friendly and attentive and worked very hard to make your stay a pleasant one.
Opinión escrita el 18 de Septiembre de 2021
Having read reviews after booking I was worried about staying ,however although the hotel is tired and in need of an update the staff were lovely ,accommodating and helpful.
We stayed in Queen Victoria room which was enormous ,initally cold and the central heating wasnt playing ,but that was remedied by 3 electric heaters.The bed was huge and comfy although the pillows were a bit firm. If you are wanting a modern chain hotel this is not for you. If you want a historical Royal hunting lodge ,full of character and quirkiness set in beautiful grounds then you will not be disappointed.
Soiled underwear surprise !
Opinión escrita el 18 de Septiembre de 2021
Chose this hotel as looked in a lovely quiet location - booked for 2 nights. Upon arrival outside of hotel is impressive - inside far less so. First shop of horrors - my daughters room had a pair of soiled underwear in the bedside drawer - she immediately requested a different room - which was granted. This room had no warm water in the shower but at least was free of other peoples soiled underwear. Our room had clearly been subjected to some flooding - probably many years ago judging by the stains on the ceiling and peeling wallpaper - TV didn’t work either. . Room was very dark - very low wattage bulbs - almost certainly deliberate to cover up the rooms failings. The worst part was in the bathroom - the toilet bowl had someone else’s excrement around the bowl ! How can such poor levels of cleaning be happening particularly during a pandemic. I have no idea what the food was like - we didn’t even want to use the tea and coffee facilities for fear of lack of cleanliness. We were staying two nights - couldn’t bear a second night so checked out early. Shame as building has much potential just needs a huge investment. Staff were doing their best - clearly had received many other complaints.
Opinión escrita el 16 de Septiembre de 2021
We had our wedding here and the wedding planner Stephen "helped" to organise the wedding. It was a constant battle to get in contact with him to ask the most basic questions. He was always off or "busy". This heightened the anxiety of everyone as it was a struggle to get any information.
Wedding guests were mistakenly told they had no booking, in which multiple phone calls were made to Bestwood until eventually they told us that they had a different booking system for weddings which the receptionist was not aware of?
Due to COVID-19 a DJ was not allowed, we understand this is not anyone's fault; however, they told us the bad news 2 days before the wedding, so it was impossible to organise something else, again another let down
The meals were either undercooked, overcooked and had dirty cutlery (which is even worse, considering the pandemic).
We paid for the Queen Victoria room and were very disappointed, considering the price. The curtains were filthy, the room was freezing, there were many cracks in the walls and the toilet wasn't working until someone came to fix it. The wallpaper was falling off the wall and there was ash all over the carpet near the fireplace, so it's clear that it was not cleaned properly.
We made the sensible decision to take the sheets off the mattress (I'm glad we did this just before leaving). The mattress was disgusting with multiple heavy stains, no attempt to clean it at all.
The staff (generally) and the surrounding grounds of Bestwood Lodge were nice and we appreciate that during COVID things will have been more difficult for all, however the disorganisation, lack of communication, and unhygienic rooms, dirty cutlery etc was not worth the value we paid, as this caused a great amount of disappointment, stress and confusion for all involved.
We had a MUCH better experience from a 3 star Premier Inn. We recommend that no one books a wedding here or stays as a guest as you will be heavily disappointed.