Based on 677 review
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3 km away from both the airport and the TGV railway station in the seaside town of Biarritz, this hotel boasts not only an excellent location, but unique ocean views and exquisite service in addition. Behind its beautiful townhouse façade, it features stylish interiors and warm and welcoming rooms. Holidaymakers – even those travelling with the family pet, professionals away on business, families, mobility-impaired guests – everyone will feel at home away from home. If one ever gets tired of the beautiful beach, there are a number of other attractions and wellness centres in the area. For the ...More details
Check-out ends at: 11:00
Excellent Customer Service and a Great Hotel
Reviewed 8 december, 2021
We stayed at the Hotel Windsor in September for several nights and thoroughly enjoyed our stay. Our oceanview room provided plenty of entertainment watching the surfers and we loved the sound of crashing waves as the background sound. The breakfast buffet was expansive and excellent and the front desk staff was very helpful each day. After returning to the US with some small presents, including a wonderful Basque sauce that we found at the Biarritz market, we knew we needed more because it disappeared so quickly, I emailed the Windsor & sent a photo of the empty bottle and asked if it would be possible to get more shipped to us. Imagine our surprise and happiness when we received an immediate reply saying yes! Fast forward and within a very short time we received the sauce! We appreciate the excellent and efficient customer service from Sophie, who single-handedly took care of our unusual request. She saw this through from start to finish with a friendly touch and we're very grateful for her superb customer service! We can't wait to stay at the Windsor again and thank her in person.
An unpleasant smell
Reviewed 10 september, 2021
A nice enough hotel. Room pleasant, view beautiful. But...we were awoken around midnight by a truly insufferable stink; the unmistakable odour of raw sewage in our room. We tried everything: fully opening the windows and even opening the door to the corridor. Nothing would shift it. We spent the rest of the night with our noses as close to the window as possible. On checkout the next morning I complained and was told that it wasn't the air conditioning but the 'canalisation' (plumbing) and something to do with the tide. A very indignant woman at reception told me that any form of compensation was impossible because we had booked and paid on an exterior website. I never asked for compensation. I did ask for an apology. None was forthcoming. Very, very poor service. My advice: If you like fresh air (and a manageress with manners), choose somewhere else.
Great View and Breakfast
Reviewed 23 september, 2020
We enjoyed our stay. The view from our room was fabulous and the breakfast buffet was one of the best I have had in France. The room and bathroom were spacious. The only bad thing is that the wifi was not very good.
Wonderful view, very nice hotel
Reviewed 20 july, 2020
We spent 5 nights as a family with our 3 young adult-children. Very nice welcome, very helpful staff. Our ocean view room was breathtaking! It made our stay worth it just being able to hear and watch the ocean from our bed. The breakfast was great, with warm fresh bread and French pastries, fresh fruit and pressed Juices, French cheese, Serrano ham from the region, Lomo and Chorizo. Home made cakes and cookies topped it all. Everything was there. Although during the COVID pandemic, we felt very safe (everybody had to wear masks, sanitize hands,...). The hotel does not have a restaurant, but “chez Eugénie” is just around the corner and is really worth it : a French high quality restaurant with very fair prices (36 euros dinner menu). We recommend it! Otherwise, you can go for Italian food at Prima-les Colonnes just 200 meters away from the hotel: new owner, great food!opened a week ago! The hotel is just at the beach, you can come and go as you like, it’s across the street. Robes and towels are available on request. We will definitely be back! :)
Nice place to stay :)
Reviewed 9 july, 2020
I been in few places around Biaritzz and I find out this place is the best place ( really nice stuff / good food (Bfast) / nice view... I mean I really loved it was only 4night We will definitely come back :) soooonn Thanks