Hotel Novotel Birmingham Airport

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$ 153

TripAdvisor Review

Based on 3161 review

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As the closest hotel to the arrival and departure terminals, the 4-star Novotel Birmingham Airport hotel blends style with convenience. Just a minute's walk from the airport, the hotel is the perfect choice for your family or business trip. The airy sound-proofed rooms provide enough space to stretc...

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Property Info

As the closest hotel to the arrival and departure terminals, the 4-star Novotel Birmingham Airport hotel blends style with convenience. Just a minute's walk from the airport, the hotel is the perfect choice for your family or business trip. The airy sound-proofed rooms provide enough space to stretch out and relax, while the 24-hour bar is perfect for a pre-flight snack or well-deserved drink. Exclusive to our guests: discounted NCP parking tickets £12 for 24 hours in NCP : CP 1,2&3 all next to the hotel.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
several
Elevator
Reception services
Luggage storage
Business Facilities / Facilities
Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirele
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.This smoke-free hotel was built in 1950.Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddThis smoke-free hotel was built in 1950.Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleThis smoke-free hotel was built in 1950.Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleCon bicicletas de alquiler y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. EncoPamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleBe sure to enjoy recreational amenities including an indoor pool and a sauna.Enjoy a range of recreational amenities, including a nightclub, a water park (surcharge), and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge serviTake advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless Internet access, shopping on site, and a teleTake advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless Internet access, shopping on site, and a teleEnjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless Internet access.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1046

  • Very Good

    1259

  • Good

    551

  • Reasonable

    174

  • Bad

    131

Travelers profile
  • Business

    776

  • Couples

    1126

  • Solo travel

    263

  • Family

    685

  • Friends getaway

    130

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Every aspect of a welcoming and relaxing stay is ruined by a poorly managed hotel

Reviewed 28 november, 2021

A general rule of thumb is that a brand or a chain is measure of consistent quality. However, every now and then, probably due to poor local management, there are bad apples in every barrel. And the award for bringing shame and disgrace on the Novotel brand is the located at Birmingham International. As an Accor member I usually make Novotel, Ibis or Mercure as my preferential hotel brand whenever I travel. I now begin to doubt my own policy from recent poor experiences, culminating in this one. Part of the Accor membership is a free welcome drink from the bar. Off we went to a very slow-moving queue to try and order drinks. The problem soon became apparent; there were2 bar staff, a lady took your order and served the drink and a man took the payment. It sounds simple enough but this system did not flow. There were as many people hanging around the bar waiting to pay than waiting to order. Even if the drinks were served promptly enough the communication to the cashier was not forthcoming. So, you would have a party of 4 people, 3 would be finishing their drinks whilst the 4 one would still be waiting to pay. It was quite a chaotic and clumsy way to operate a bar. When it was my turn to get served and ask for 2 glasses of red wine and an apple juice, I was met with a tirade from the lady who went on a rant about what types of drinks I was entitled to, etc, etc. I felt embarrassed, especially because I just wanted red wine. I hadn’t asked for any exotic spirits or large glasses. Irrespective of being an Accor member or not, it was not an appropriate way to talk to a customer. We had been up and down to our room a few times and noticed that the hand sanitiser in each lift was empty. I asked the man on reception if they could be refilled. The Accor brand prides its self on it covid and management of cleanliness. The next morning the receptacles were still bone dry, as were others on the ground floor. Because we travelled with our infant son, we checked the hotel website and found a menu as this would speed up the dining process to enable to get him to bed at his normal time. We made our dining choices before going to the restaurant. At the restaurant we were given a drastically limited menu which bore no relevance to the one published online. The waiter told us that they stopped serving from that menu in March 2019 because of Covid and because of shut downs and no one in the hotel there was no one to take it down. I challenged this nonsense saying that the hotel does not need to be open to amend a website. He was clearly just making up an excuse based on no credible evidence. The inept service from this particular branch of Novotel became more apparent. The wrong drinks delivered to the table, then other people meals and trying to get cutlery to eat your meal with seemed to beyond the ability of this amateurish venue. The pasta dish I had was bland and tasted like an instant packet meal. The menu is still published online. By this time, they may have re-instated it. However, Breakfast was equally shambolic. Dirty tables left uncleaned for the entire duration of our time at breakfast. People chasing up for juice glasses and cutlery. No small plates for pastries and toast. I saw the person in charge of the breakfast snap at a family because they didn’t want to take a dinner plate from the hot barrel holder to put a pastry on it. At check out when I mentioned the hand sanitiser I was informed that the receptacles in the lift had been filled and must have run out again over night. I did a review via a request from the Accor booking site and was accused of being a liar by the local manager. I suppose if you are going to mark your own homework, and your hotel is so badly run, you are going to deny it.

guillaume_du_ninian

Evening meal Airport Fawlty Towets

Reviewed 27 november, 2021

Expensive Food main course average in quality Waiting staff clueless, forgot items , tables left uncleared for ages while they either breezed around selectively taking items from tables in randon fashion or were absent altogether . Service truly awful - ignored , then when had waited 40 minutes for dessert , told sticky toffee pudding is normally seved cold ….. i dont think so ! Pathetic blob of half melted ice cream accompanied . Second dessert still hadnt arrived 5 minutes after first offering so paid bill ( excluding desserts !) and left . Surrounded by irate , hungry customers . Avoid - this outfit runs on fact business is all one night passing trade going to airport /NEC so can take your money for lousy food and service .

dj c

A really nice comfortable Faulty towers

Reviewed 25 november, 2021

Lovely hotel but... the staff in the restaurant are something else! After being seated we were left for quite a while without being attended to & after asking the staff if they have a particular drink they said no, turns out they did have it, wasn't just us either. Then we ordered dinner & waited 45 minutes & nothing, turns out the waitress forgot to put the order through & then they got it wrong ! We checked in & was given a key card to a room, we went up & tried to get in but someone was already in there! We had to hang around for quite a while whilst an alternative room. Was found. Anyway the hotel is spotless & the bed is really comfortable & had a really good night's sleep & the hotel is just a few feet from departures. So in summary it's a lovely Faulty towers

countyrich

Don’t go here

Reviewed 23 november, 2021

We booked the hotel for the night of Sunday the 15th November the night before our flight, and what an absolute s**t show it was, after waiting 20 minutes to be seated after been told food service finished in 15 minutes, staff didn’t even know what time food was served til, or what drinks where what, asked for a dash of lime in a beer and got a slice of lime in it .. we had to wait 25 minutes for our order to be taken when there was no more then 5 tables full in the restaurant, ignorant staff when taking food orders “what do you want” after complaining about this waitress’s manner she came over to the table and starting crying whilst giving us our food, then proceeded to slam the plates on the table and then to have an argument with another member of staff in front of us, we where then brought 3 different receipts and asked which was ours, and also got a drinks bill that wasn’t ours as I found it quicker to go and get my own drinks rather then wait for some sort of table service , a very unsettling atmosphere to be in when you want to be winding down for your holiday... if your going to stay here bring a pack up or get a takeaway it’ll be easier for you, so staff training days are seriously needed

hannahcF5289CN

Avoid!!!!

Reviewed 21 november, 2021

Had the worst experience at this hotel. So unorganized and badly run. No one knows what's they actually are doing. Staff are rude and management terrible. I stayed for 2 nights and each night was a different terrible experience. First night reception was unorganized. Second night the restaurant was chaotic. The only person I had a good experience with was the short blonde receptionist in the morning of my arrival who greeted me so nicely. I would avoid this again and advise anyone else to.

Travelingthesky