TripAdvisor Rating
Based on 119 reviews
See all**Property Location**.With a stay at NYX Hotel Bilbao by Leonardo Hotels, you'll be centrally located in Bilbao, within a 15-minute drive of Guggenheim Museum Bilbao and San Mames Stadium. This hotel is 11.9 mi (19.2 km) from Sopelana Beach and 0.1 mi (0.1 km) from Arriaga Theater. ...
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Terrible Experience! Bathroom with molds, dirty Towel and Pillows
We stayed on August 30th, The Reception: in the reception, we meet Maria which is not so welcoming and did not even tell us what are the services that are open or close due to pandemic. The Room: the Bathroom is very dirty with molds on the floor, the pillows are with stain and the bath towel has a dust and hair.. the room doesn't have iron. so we called to ask if they can provide. the rude lazy receptionist at 10pm on August 30th night told us we need to go down to the reception to take the iron. and he gave a dirty one and I need to use it on the bed as the room doesn't have an iron board as well. The coffee maker is full of dust and the some hangers on the wall was broken. I could say they give a terrible service for a 4 star hotel. NOT Recommended at all.
Beautiful hotel
I contacted the hotel to ask if there facilities were open due to covid and were told they were. Know here on the website did it say that the beautiful bar in the reception, or the restaurant were completely closed of only opened when it rained. Lovely roof top bar but only open till 930pm Staff were great though and lovely modern hotel. Just a bit dissapointed by bar/restaurant being closed. Great location
Disappointed
Was on a road trip with my father and we decided to stay for two nights. First of all I do not recommend this hotel for family or even couple stays cuz of the glass wall bathrooms in the rooms which you could see through clearly how you do all your business (0 privacy) saying that it was uncomfortable is a understatement, the breakfast was a total disappointment too for 10€ per person per day you could have a much better breakfast at any bar in the nearby area. Ok now on the positive aspects super pet friendly which was a big plus and the staff is amazing all around the reception team is super helpful and friendly they recommended us the best places to visit and even help us on tips where to go next on the road trip 10/10 on the service
Terrible breakfast/non existent customer service
Such a shame as nice hotel in good position, BUT Don’t pay for breakfast. The hot food is not changed and is cold. When advised member of staff she said she could microwave it! Not so worried about Coronavirus more about food poisoning! We had this for the whole of our 3 night stay. Also coffee from machine cold, again complained but nothing done. WiFi quality poor. Gave up most of the time. As we had lovely weather was so looking forward to having a drink on rooftop terrace but this was closed. As booked direct with hotel this should have been mentioned as I do value outside space in a hotel. Would I go back. NO
Great location
Stayed here for the weekend. Lovely modern hotel in a great location. The rooms are small but extremely clean and there is everything you need for your stay. The beds are really comfortable leading to a great nights sleep. There was plenty of choice at breakfast. On my next visit to Bilbao I'll be staying at the NYX Hotel