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Hotel lovely but pub and grill absolutely awful
Opinión escrita el 26 de Septiembre de 2021
Me and my partner stayed at the village hotel Sunday 26th - Tuesday 29th, the hotel itself is lovely and the rooms are so bright clean, the hotel itself would receive a 5* review however the pub and grill completely let it down.
We ordered our food at the bar, basket of onion rings and small wings, and my partner ordered the peri peri stack and myself a cheeseburger stack, when they were brought out my partners burger was rock solid and definitely shouldn’t be called a ‘stack’ as there was only one chicken fillet on there, but the burger was just awful, the cheeseburger stack was better but dry. To save us going back up to the bar whilst eating we ordered table service for more drinks, we waited altogether 39 minutes for our drinks when the bar was not busy at all and we should have just gone up to order.
Some of the staff at the bar and grill were nice and helpful; others not so much. The blonde female who we assumed was the manager of the pub and grill just had no customer service skills at all, i spoke to her about ordering our drinks for table service 30 minutes ago to which she said ‘oh this one’ and proceeded to get a ticket off the machine which had our drinks on, she then passed it on to bar staff and we waited another nearly 10 minutes for the 2 drinks to come to the table.
When our plates were collected we advised the server of the issues with my partners food to which he stated that they had the same issue on the Friday (2 days ago) he offered us a new burger but we declined and he then offered us a refund, we didn’t need this refund as because we had a £40 voucher that we used on the food.
If we hadn’t of had the £40 voucher to use at the pub and grill we definitely wouldn’t have come here for food as it just doesn’t seem worth it.
It’s a shame this has happened as the hotel itself and all of the other staff are so lovely and helpful.
But as already stated, hotel is definitely worth a 5* review, it is just the pub and grill that really let it down.
Opinión escrita el 19 de Septiembre de 2021
This place is getting worse and worse. Food is horrible, £ 8 kids meal 3 chicken tenders and 4 fries no sites, pure oil as well. Nothing works , sauna down, jacuzzi broken , steam room no steam. All sanitisers all over hotel empty , no soup in the bathroom . Hair dryers not working. Bar dirty and staff not trained . It hasn’t been as bad for years .
Do not book
Opinión escrita el 18 de Septiembre de 2021
Food at this hotel is terrible , just had a 3 day stay and had to eat out everyday , breakfast was the most disappointing meal I have ever had the misfortune to endure , one day I could have cereal but no milk , no yoghurts , no fruit salad , hot food choice was bacon sausage mushroom and beans , not what was expected and a real letdown to this once fine establishment. We were charged to use leisure facilities that were overrun with members who could park free (we were charged ) . Will not return to this hotel any time soon.
The worst food you could ever imagine at an amazing price. Although the sweat photo fries were quite good.
Opinión escrita el 10 de Septiembre de 2021
Grill bat was busy with a friendly atmosphere, however they looked somewhat understaffed. On ordering food £16 each it was some time before the food arrived. Unfortunately I had to return the onion rings as they were cold and under cooked and whilst the quantity of food was ample the quality of the food being served was somewhat poor. The double burgers well imagine a large bun with two tiny dry burgers, with a some bacon I could have resoled my shoes with. The fries were good but other than that the food was appalling.
The tuna was so dry and didn’t have any dressing was so dry only 50% of the £16 meal was edible.
I felt so sorry for the staff who could do no more than apologise.
I spoke to a member of staff about the poor food, and on asking to speak to the manager, i was then informed that the manager doesn’t turn up on request where I was advised if I wasn’t happy with the food that we should just leave without paying, as this tended to be the norm.
At £16 for a burger, or a tuna salad meal I would expect something reasonable. This was possibly the worst food I’ve ever had which is very disappointing as the food used to be outstanding throughout the hotel
Opinión escrita el 10 de Septiembre de 2021
We came today as a member if the gym. I brought my niece (who was dressed as ariel) to go for a swim. There was an incident in the pools meaning they were temporarily shut. A lovely lady named Vicky from reception saw her little face and went above and beyond to make Ariel smile. She treated her like a princess. She is an absolute gem! Thank you so much for making Ariel (Amelia) happy again.