Very Disappointed "RUN, do not stay"
Reviewed 15 July, 2021
I am an IHG gold elite member and very accustomed to better quality from IHG and Holiday Inn express locations. I have just checked in, I feel like something is biting me. The room, hallway and elevator carpets are an absolute disgrace. My husband and I were only issued ONE room key, woman at desk said they have a shortage. REALLY! A shortage on room keys. Adults having to share a room key. Our plan was to stay July 15, 21- July 18, 21. I am as soon as I finish this review and looking for another hotel to spend the rest of our visit while here. This place should be shut down.
Nothing was explained, breakfast, pool, elevator location, entries, Wi-Fi password. ABSOLUTELY nothing. If you're not liking your job, please, go file an application at all these other locations for another job. I am just appalled and if it wasn't so late (9:00pm), I'd go look for another place to rest tonight. They charged my card on file and wouldnt switch to the one I wanted to use instead. THE entire stay was billed already on my card which I think best be removed by tomorrow as we check out. I booked a double suite. OH MY GOODNESS, it is so old, the suite is next door, another room. You have to be a size 10 to get into the bathroom to use it. I am so not wanting to stay here tonight. Thank heavens I didn't bring my sons on this trip. Just a disaster stay. Oh, no light switches to be found until you bumb into things and in the suite area, the light bulbs were burnt out. Only one room had working light bulbs, I am afraid of the calling and asking for some. The receptionist at front desk had no smile, no greeting, no enthusiasm as there were three different families arriving at the time we had. She was JUST HERE. DO NOT LET ANYTHING HIT THE FLOORS. Dirt on all furniture, hall ways, bathroom and room photos are included. The management team here should be fired. My husband just got bit by an ant.
Not what it used to be
Reviewed 6 June, 2021
People were smoking marijuana inside and outside the hotel. The desk clerk had a mini party outside. The ceiling in our room looked in desperate need of repair. In the other room there was bottles under the bed and gum stuck to the carpet in plain sight. This was a very negative experience for my family.
Last min teip
Reviewed 18 November, 2020
I was working near by and found this holiday inn express. Very nice staff and clean hotel. Wish they could do a hot breakfast but I understand why they can’t right now. We still got some grab and go items and a hot biscuit! Will stay again On our next visit.
Reviewed 14 October, 2020
Wonderful front desk clerk! He was very energetic and helpful; he gave us recommendations for lunch, dinner and things to do in area. Very clean and has been updated. Wonderful "gathering" (game room, pool table. lots of big screen TV's) areas in lobby as well as reading areas.
Perfect location for our needs. Would definitely stay again and would recommend to anyone. As usual beds/pillows/bathroom clean and great!
One night get-away
Reviewed 23 August, 2020
Just a night from the kids. The hotel was ok the carpet needed to be vacuumed. The hallway was strong with the smell of weed. The room was ok. The walls are thin and light was coming in from around the door. The bed was not to comfortable. My husband woke up with a backache. The curtains had holes in it. Its an ok place for a one night stay.