a time to remember
Reviewed 16 October, 2020
I was here during my German road trip, the room spacious and the front office staff really nice, clean an on walking distance to the city center, a little bit outdated like every other Hilton Europe but still okay , during our stay, there were a bit of issue with the staff during breakfast, I reported it to Front office and later mentioned it once again on my review and the front office / lobby ambassador sent me an email and granted me extra bonus point, I love the way they fact they took my report seriously, but one thing really important is to take action internally and avoid the issue ever happened again.
As a Hilton member I would still going to use Hilton in the future.
I kind of expect more from a Hilton, but it's not bad
Reviewed 8 October, 2020
The location of the hotel is great. Right on the river, and I assume a lot of rooms have great views. I enjoyed very much to walk the river front. The city centre and old town is also very close.
The check in was good, I had made a mistake in the booking, but the check in agent simply changed it with a smile and no further fuss. Very good.
The room was a step back in time, maybe 20 years, but that beeing said, it was very clean and maintaned, so it did not bother us too much, but a refurbishment is needed here sooner or later.
We did use breakfast, restaurant or bar, but it all looked nice.
Parking was 26 euro per day, and it's under the hotel, so easy but expensive.
All in all nothing wrong with the hotel, it's just showing it's age.
Nice hotel on the brink of aging
Reviewed 26 September, 2020
Hotel LOCATION is just off the city center and old town is in good walking distance. The hotel seems a bit old and needs some renovation here and there but overall is in OK shape. The design comparable to the Hilton Munich City Center or Düsseldorf.
King Deluxe ROOM with River view had old traditional Hilton Europe decoration and furniture. The river view in room 412 was partial and the room was quite old and had an old smell to it. The standard rooms seem to have been renovated, so it is a good idea to just go for a standard room, if new furniture is more important than the partial river view. The minibar was empty because of COVID, which gave us a full fridge to use for our personal stuff. I personally prefer this over a in-room mini bar. The room had a Nespresso coffee maker plus water cooker. Room was equipped with a large LCD TV, ironing board, desk and chair plus comfortable relax chair. Bathroom was typical traditional hotel bathroom, clean but not modern with bathtub and Glas sprinkle protection. A/C worked nicely. Windows could be opened all the way and opened to a small balcony, which gave the room good character.
Hotel STAFF was very friendly and helpful. Our wishes were fulfilled right away. Hotel tried very hard to deliver a good service during COVID-19 times and made sure social distancing was applied. The hygiene concept worked very well in the SPA and breakfast areas.
Breakfast was not limited due to COVID-19. The restaurant seemed to have been upgraded and had modern decor. Most items like salmon, cut meats, cheese and fruit were on buffet. Eggs were available on request and different pastries were also available. No fresh juices were offered.
FITNESS CENTER, POOL & SPA
Fitness Center was well equipped with machines and free weights, etc. The Spa offered a Sauna and Thermium but the steam room was out of order. Due to COVID we had to register ahead to use the facilities. The facilities were not modern but very clean and offered nice amenities to relax. The pool was very quiet because of the occupation limits. We almost had the whole area to ourselves, which made it nice.
The RESTAURANT and BAR were moved into the lobby but seemed to offer full service.
PRICE was ok. The value of Hilton Honors points at this location is still poor with 0,36 EUR cents per point.
Silver / GOLD / Diamond member benefits
Gold status was honored as “upgrade” from King guest room was awarded to King deluxe room with river view without asking for it. The water was in the room. WiFi was free and with good quality, digital check-in worked. We got late check-out until 14:00. Free full breakfast was very good. The hotel had no executive lounge but offered free drinks vouchers for a wine, beer or softdrink, for I believe all Hilton Honors members.
It seems that, when the tower sweet is not occupied, the are is open for anyone to use. So check it out and enjoy the view and quietness.
Hasn't figured out the new world
Reviewed 14 August, 2020
Hotel location is great for Bonn and rooms are comfortable. The breakfast needs a complete rethinking. The layout of the room just doesn't work. The coffee machine needs to be moved. People stand in line for coffee and then block the entrance to the kitchen. A third of the buffet area is also "blocked" as people should not standing in line next to the buffet.
With some thought, they should be able to figure it out. Expected more from a Hilton.
Hilton Bonn Hotel 4* --
Reviewed 1 August, 2020
Hotel sits at the bank of Rhein and about 5 min walk to the old town.
Easy Check-inn and Check-Out
Our rooms were on the bridge side 1st floor, noisy noisy. One of the rooms located in the corner of the building was not ok, very dark and a Airco extremely noisy.
After pointing this at front desk we managed to get another room and luckily not on the bridge side.
Rooms: really small beds, not Hilton at all!!!
Very good and well organized breakfast (considering the Covid rules), and polite staff at the restaurant.
When the Hotel is NOT fully booked what is the strategie in giving rooms on the 1st floor w/ a lot of traffic noise & huge lack of privacy?!
Who in the world would think that guests are having a pleasant stay in this type of rooms!?!?! Therefore a 4*-
I would not say it was bad, but the only good side on our stay was the really good breakfast and the attentive staff at the restaurant.
Would I recommend this Hilton? Only if there is the possibilyty to get a room not located on the bridge side.
Would I stay here again ? Probably not.
I believe there are better choices in the same price range to choose from in Bonn.