Boston Marriott Copley Place

Starting at

$ 180

TripAdvisor Review

Based on 3950 review

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This contemporary hotel boasts a stunning setting in Boston, lying at the heart of the historical Back Bay area. Guests will find themselves within easy access of many of the city's main attractions, as well as myriad of shopping opportunities, dining options and entertainment venues. This wonderful...

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Property Info

This contemporary hotel boasts a stunning setting in Boston, lying at the heart of the historical Back Bay area. Guests will find themselves within easy access of many of the city's main attractions, as well as myriad of shopping opportunities, dining options and entertainment venues. This wonderful hotel enjoys a charming architectural design. The interior is beautifully decorated, exuding elegance and sophistication. The guest rooms are exquisitely designed, and come complete with modern amenities. Guests will be spoilt for choice with the hotel's 3 restaurants, where a variety of dining exp...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1339

  • Very Good

    1700

  • Good

    584

  • Reasonable

    211

  • Bad

    116

Travelers profile
  • Business

    1463

  • Couples

    788

  • Solo travel

    166

  • Family

    900

  • Friends getaway

    265

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great hotel except…

Reviewed 27 november, 2021

This is a great centrally located clean hotel with many advantages. The rooms are large and nicely arranged. The hotel boasts a pool and fitness center that are very handy. The elevators are fast and designed for efficiency. Copley Place is across a walkway and the hotel is close to the T and many shops and sights. However, what is now missing is decent food service. What passes for room service is at par with a dorm delivery service and the offerings are sparse and sub par. The restaurant is their enlarged sports bar and not suitable for a productive business meeting or quiet chat. The Marriott can do better and should so the clientele won’t go elsewhere - and there are options.

522KatieMae

Convenient Location

Reviewed 27 november, 2021

The hotel is in a very good location. It’s a short walk from the Amtrak station, and there is a lot of good restaurants and shopping connected to the hotel. I really enjoyed the enclosed walkways between the mall and hotel, especially as the weather gets cold. I would request a room on a high floor. I had no idea how tall the hotel is until we got to our room. I do like the elevator system because it helps with moving all the guests up and down. The room is dated but it was comfortable and spacious. We slept well! There is a Yard House in the lobby so it’s a great place to grab a quick drink or watch a game.

BoysInNY

Bait and switch.

Reviewed 10 november, 2021

I have stayed at this particular hotel 37 nights in 2021. Needless to say I am a frequent business traveler. This last stay I booked a high floor room with river view, this costs a premium but I find it worth the extra money. I also requested an upgrade to a suite using my “suite night” awards which was accepted. I checked in online 2 days prior to arrival. The morning I was to arrive I received a message asking me to check in. I noticed that the reservation number was different than the one I had so when I got to the hotel I was told my reservation was changed but no one would own up to doing it. I called Marriott reservations and they could see my original reservation the cancellation and the rebooking to a standard room. Since the hotel was near capacity there weren’t any premium rooms available but the charge remained the same as if I received the premium room. I liked stay at this hotel but to be treated like this I will stay at one of the other Marriott properties in the area, there are three to choose from. Very disappointing since I have “Ambassador Elite” status with Marriott. I recommend staying at a different hotel especially to those who travel a lot.

travelman08

Overall nice except for poop smear on outside of toilet from previous guests

Reviewed 1 november, 2021

My husband and I visited Boston for the first time and decided to stag at the Boston Marriott Copley Place based on other reviews. The hotel was overall well located and nice except for one incident. We stayed there for two nights in Ocotber in room 1935 and the first night (we got there late) by the time we wanted to use the restroom, I found a huge poop stain on the outside of the toilet which was smeared all over on the left side. I was immediately disgusted and told my husband. It was already very late and we had a long day and already opened the luggage so my husband just used our Clorox wipes to clean it. I wanted to call the front desk but we did not want anyone coming in or having to change rooms that late after an already exhausting day. That specific detail made me think twice of how clean the room had been and I think for a brand known by many in the hotel industry, I expected higher cleaning standards. Other than that, we were overall satisfied but not sure if I would stay there again or recommend it because cleanliness is very important when picking a hotel.

Sheryn K

Dated rooms but still decent stay

Reviewed 31 october, 2021

We stayed at Marriott Copley Place twice in Mid October while on holiday in the area. Great location in the Back Bay section of the city with lots of shops and restaurants close or within walking distance and it is also connected to two big shopping malls which can be accessed without going outside. All very convenient. Check in both times was swift and they even allowed us to check in a little early for our second stay. We had a room on the 36th floor for our first stay. Large spacious room with a great view of the Charles River. The room itself is a bit dated. Nothing fancy but still clean and comfortable. We ordered from the “room service” menu the night of our arrival. It was expensive and nothing special. I do not recommend. There are tons of great food options around and there is a Yard House right in the hotel. We ate there twice. Very good. Our second stay we had a room on the 21st floor and again a basic room, dated but spacious, clean and comfortable. All of the staff of the hotel whom we encountered during our stays were helpful especially the concierge. Those guys were the best. Nothing was too much. Overall we enjoyed our stays. I looked at lots of other hotels in the area before deciding on Marriott Copley Place and I will stay there again particularly if the dates are cheaper. This is not a luxury hotel in my opinion especially with the dated rooms so the high rates are not entirely justifiable. You are paying for the location.

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